The Tool Desk
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1. Refresh Amazon and clear browser data
A stale session or cached data can interfere with a site or app, so begin with a refresh. In an Amazon Forums answer dated February 15, 2023, Amazon Staff member Jaspreet advised: “Please try clearing cache and cookies and relaunching the site or the App and check again. Also, make sure that you are using the latest version of the app.” This is a practical first check, not a diagnosis of every cart failure.
- In a browser: Clear the browser’s cache and cookies, close and reopen Amazon, sign in again if needed, and retry.
- In the app: Close and relaunch the Amazon Shopping app, then try the action again.
Read the Amazon Forums response about adding an item to the cart.
2. Update the Amazon Shopping app
If the problem is in the app, check your device’s app store for an Amazon Shopping update and install it if one is available. Amazon Staff recommends using the latest app version for an add-to-cart problem and checking for updates when the in-app cart will not open.
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- Alexa can show you more - Echo Show 5 includes a 5.5” display so you can see news and weather at a glance, make video calls, view compatible cameras, stream music and shows, and more.
- Small size, bigger sound – Stream your favorite music, shows, podcasts, and more from providers like Amazon Music, Spotify, and Prime Video—now with deeper bass and clearer vocals. Includes a 5.5" display so you can view shows, song titles, and more at a glance.
- Keep your home comfortable – Control compatible smart devices like lights and thermostats, even while you're away.
- See more with the built-in camera – Check in on your family, pets, and more using the built-in camera. Drop in on your home when you're out or view the front door from your Echo Show 5 with compatible video doorbells.
- See your photos on display – When not in use, set the background to a rotating slideshow of your favorite photos. Invite family and friends to share photos to your Echo Show. Prime members also get unlimited cloud photo storage.
See Amazon Staff’s app-cart troubleshooting response.
3. Reinstall the app if updating does not help
If there is no update available—or updating has not fixed an app-specific cart problem—Amazon Staff suggests uninstalling and reinstalling the app. This advice applies to the shopping app; it is not a general fix for browser checkout errors. Sign back in after reinstalling and check whether the cart opens.
Rank #2
- MEET ECHO SHOW 15 - A stunning 15.6" Full-HD (1080p) smart display that's perfect for your kitchen and ready to show you more. Use customizable widgets to keep your day on track, watch your favorite shows with Fire TV and powerful vibrant sound, and enjoy natural video calling, with 3.3x zoom and wide field of view.
- FAMILY ORGANIZATION HUB - See your top widgets at a glance, like your family’s calendars and to-do lists, local weather, smart home, and more.
- ALL YOUR FAVORITES, ALL RIGHT HERE - Built-in Fire TV unlocks endless entertainment, so you can enjoy your favorite content from thousands of apps like Prime Video, Netflix, YouTube, Apple TV, and more (subscription may be required). Fire TV remote included. Plus, now you can quickly add a device to play music with Active Media - start playing a song in the kitchen, then add the living room and bedroom on the fly.
- SMART HOME CENTRAL - Control smart devices with your voice or a few taps using the smart home dashboard. Easily turn on all your living room lights at once or check live camera feeds to see what's happening around your home.
- YOUR FAVORITE MEMORIES ON DISPLAY - Brighten your space (and your day) by turning your home screen into a photo slideshow that displays your favorite memories. Auto curate your images and show off your favorite family memories.
4. Find out whether the issue is one item or the whole cart
A 2024 third-party troubleshooting guide recommends checking stock and connectivity, restarting the app, and trying Amazon’s website if the app remains problematic. These are diagnostic checks, not official Amazon guarantees.
- Only one product fails: Check the product page for availability and buying options. An item that cannot currently be purchased may behave differently from other products.
- Several products fail in the app: Check your connection, restart the app, and try the same action on Amazon’s website in a browser.
- The same problem appears on multiple devices or access routes: The issue may not be limited to one app installation. Contact Amazon if the basic checks do not resolve it.
The third-party guide was updated June 30, 2024.
5. Contact Amazon if the error persists
If you still cannot add an item, open the cart, or check out after the relevant app or browser checks, use Amazon’s Customer Service Home Page. Amazon says it is available in the app and on desktop. This is especially appropriate when the problem appears account-specific or prevents checkout.
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Rank #3
- New size, more viewing area: The 11“ smart display features a vibrant Full-HD touchscreen with 60% more viewing area versus Echo Show 8 (2025 release), built-in smart home hub, AZ3 Pro chip for powerful performance, and Omnisense technology for highly personalized experiences.
- Content looks and sounds incredible: Watch shows on Prime Video, Netflix, and more on the vibrant Full-HD 11" screen and enjoy room-filling spatial audio, crisper vocals, wider sound stage, and up to 2x bass versus Echo Show 8 (2023 release). With Alexa+, find the name of that song you love and discover new shows based on your preferences.
- Your everyday assistant: The 11" display makes it easy to see recipes and calendars at a glance, find meal inspo, and manage your shopping lists. With Alexa+, find recipes based on foods you love, make reservations, order groceries, and more.
- Simple Smart Home control: Pair and control thousands of devices that work with Alexa without needing a separate smart home hub. Easily view your camera feeds. Manage lights, thermostats, and more using the display or your voice. With Omnisense technology, you can activate routines via temperature, presence, or visual ID detection.
- Crystal-clear video calls: Video calls feel natural on the vibrant 11" screen with a centered, auto-framing camera, 3.3x zoom, and noise reduction technology. Use live view to check in on your family, pets, and more while you're away.
Go to Amazon Customer Service.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Use the device-specific steps only when they fit
Keyboard shortcuts on an Amazon page
If the issue is specifically with keyboard navigation, Amazon’s help page says to move focus out of a text input and close another open widget, such as a popup or menu, before retrying a shortcut. This guidance concerns keyboard shortcuts, not general cart failures.
Read Amazon’s keyboard-shortcut guidance.
Checkout errors on a Fire tablet using Silk
For a checkout error on a Fire tablet in the Silk browser, an Amazon Staff forum response advises checking that Fire OS is current, restarting the device, and clearing Silk’s browser cache and data. These steps are specific to that device and browser combination.
Rank #4
- Alexa can show you more - Echo Show 5 includes a 5.5” display so you can see news and weather at a glance, make video calls, view compatible cameras, stream music and shows, and more.
- Small size, bigger sound – Stream your favorite music, shows, podcasts, and more from providers like Amazon Music, Spotify, and Prime Video—now with deeper bass and clearer vocals. Includes a 5.5" display so you can view shows, song titles, and more at a glance.
- Keep your home comfortable – Control compatible smart devices like lights and thermostats, even while you're away.
- See more with the built-in camera – Check in on your family, pets, and more using the built-in camera. Drop in on your home when you're out or view the front door from your Echo Show 5 with compatible video doorbells.
- See your photos on display – When not in use, set the background to a rotating slideshow of your favorite photos. Invite family and friends to share photos to your Echo Show. Prime members also get unlimited cloud photo storage.
See the Fire tablet/Silk troubleshooting discussion.
Quick Recap
Best Value
- Powerfully smart, beautifully built: The redesigned 8.7" smart display features a vibrant HD touchscreen with 15% more viewing area versus Echo Show 8 (2023 release), built-in smart home hub, AZ3 Pro chip for powerful performance, and Omnisense technology for highly personalized experiences.
- Content sounds incredible: Stream music or watch shows on Prime Video, Netflix, and more. All with room-filling spatial audio, crisper vocals, wider sound stage, and up to 2x bass versus Echo Show 8 (2023 release). With Alexa+, find the name of that song you love and discover new shows based on your preferences.
- Your everyday assistant: See recipes and calendars at a glance, easily find meal inspo and manage your shopping lists. With Alexa+, find recipes based on foods you love, make reservations, order groceries, and more.
- Simple Smart Home control: Pair and control thousands of devices that work with Alexa without needing a separate smart home hub. Easily view your camera feeds. Manage lights, thermostats, and more using the display or your voice. With Omnisense technology, you can activate routines via temperature, presence, or visual ID detection.
- Crystal-clear video calls: Video calls feel natural with a centered, auto-framing camera, 3.3x zoom, and noise reduction technology. Use live view to check in on your family, pets, and more while you're away.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
