If your Amazon order hasn’t arrived, open Your Orders and check its tracking status first. A late package, one marked delivered, an undeliverable shipment, and a missing item in a package each call for different steps. The guidance below covers orders placed on Amazon.com in the U.S.; Amazon’s help pages were verified on October 4, 2026.
Start with the order’s tracking status
Go to Your Orders, select the order, and review its latest tracking details and estimated delivery date. Also check whether Amazon shipped the order or whether it was shipped and sold by a third-party seller; that determines whom to contact if the package remains missing.
| What the order shows | What to do | Who to contact if it remains unresolved |
|---|---|---|
| Late, not marked delivered | Check tracking and carrier notifications; allow 48 hours after the estimated delivery date. | Amazon Customer Service for an Amazon-shipped order; the seller for an order shipped and sold by a third-party seller. |
| Delivered, but not found | Confirm the address, check delivery details and likely drop-off places, ask people nearby, and wait 48 hours. | Check with the carrier; contact the seller if it was shipped and sold by a seller, or Amazon Customer Service if Amazon shipped it. |
| Undeliverable | Check for a return and refund; an undeliverable package cannot be reshipped by Amazon. | Contact the seller for a package shipped and sold by a third-party seller. |
| Package arrived, item missing | Check whether the item is in a separate shipment. | Use the relevant order or shipment help path if it is still missing. |
Amazon’s support pages provide the steps below: missing package marked delivered, tracking a package, undeliverable packages, and missing items in an order.
Amazon says delivered, but you can’t find the package
- Confirm the shipping address. Open the order in Your Orders and make sure it was sent to the right address.
- Review the delivery details. Look for a delivery-attempt notice, delivery confirmation, or photo. Check the location named in your delivery instructions.
- Check nearby drop-off spots. Ask household members and neighbors whether they accepted or moved the package, and look around the entrance or other likely delivery locations.
- Wait 48 hours and check with the carrier. Amazon cautions that a delivery scan may precede the package’s arrival: “Packages may be scanned as delivered before arrival.”
- Contact the right party if it is still missing. For an order shipped and sold by a third-party seller, contact the seller. For an order shipped by Amazon, contact Customer Service within 30 days of the expected delivery date.
Amazon’s instructions are in Find a Missing Package that Shows as Delivered.
What’s actually slowing this PC down?
Pick the symptom - the matching free tool is one click away.
#1 Best Overall
The order is late and tracking does not say delivered
Check the tracking page in Your Orders and any carrier notifications. Amazon recommends allowing 48 hours after the estimated delivery date for an unexpected delay; its tracking guidance says, “Most late parcels arrive within 48 hours of the estimated delivery date.” This is procedural guidance, not a guarantee that every delayed parcel will arrive.
If the order is still missing after that wait, Amazon directs customers to contact Customer Service within 30 days of the estimated delivery date when Amazon shipped the order. If it was shipped and sold by a third-party seller, contact the seller. If Amazon gave the order a guaranteed delivery date and missed it, you may request a refund of shipping fees through the order’s delivery-issue flow. See Tracking your package for the current steps.
Rank #2
- Ideal for Gifting
- Ideal for a bookworm
- Compact for travelling
Tracking says the package is undeliverable
Amazon says an undeliverable package is returned and a refund is processed. Amazon cannot reship that package, so you can place a new order if you still want the item. For Amazon-shipped orders, the stated refund timing is within seven business days after Amazon receives the return; some banks may then take another three to five business days to post the funds.
If a third-party seller shipped and sold the package, contact the seller instead. If the seller does not respond within two business days or its proposed solution is unsatisfactory, you may be eligible to seek help under the A-to-z Guarantee. Check Amazon’s undeliverable-package guidance for details.
Outdated Drivers Are Slowing You Down
One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchPC Slower Than It Used to Be?
A free scan shows the junk files, broken settings and background clutter dragging Windows down - then fixes them in one click.Free scan · Windows 10 & 11For a third-party seller order, check A-to-z eligibility
The U.S. A-to-z Guarantee applies to eligible purchases sold and fulfilled by a third-party seller; it is not the general remedy for every Amazon order. Amazon’s help page sets conditions for a claim about a package not received:
- The latest possible delivery date must be within the preceding 90 days.
- At least three days must have passed since the latest estimated delivery date, or tracking must show delivery, whichever happens sooner.
- You must have contacted the seller more than 48 hours earlier and still have no resolution.
Eligibility depends on the order and current policy, so review the order page and Amazon’s A-to-z Guarantee terms before filing. Amazon says requesting a refund or chargeback through your payment provider makes you ineligible for an A-to-z refund. Consider that consequence before pursuing a payment-provider dispute.
Rank #4
A package arrived, but an item is missing
A missing item is not the same as a missing package. Check Your Orders and the shipment tracking to see whether the item was sent separately. If the entire package is missing, follow the steps for its tracking status instead. Amazon’s instructions are under missing items in an order.
Quick Recap
Best Value
- It can be a gift option
- Comes with secure packaging
- Helpful in various ways
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
Do these 3 things before closing this tab:
1Fix the driver behind crashes, sound loss and screen glitches2Clear out junk files and repair common Windows errors3Scan for outdated or missing drivers - takes under a minute
