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1Scan for outdated or missing drivers - takes under a minute2Repair Windows errors before they cause bigger problems3Fix the driver behind crashes, sound loss and screen glitchesThe right cloud delivery model depends on what your business needs to do and how much of the technology stack it can operate. Use SaaS when an existing hosted application meets the need, PaaS when your team is building applications and wants the provider to manage the platform, and IaaS when you need more control over computing infrastructure and can manage more of the software stack. These models can be combined across different workloads; a business does not have to pick just one.
What do IaaS, PaaS, and SaaS mean?
IaaS, PaaS, and SaaS are service models: they describe what the provider supplies and which layers the customer operates. They are different from public, private, and hybrid cloud, which describe how a cloud environment is deployed. Those two sets of terms answer different questions.
| Service model | What the provider manages | What the customer manages | Best fit |
|---|---|---|---|
| IaaS (Infrastructure as a Service) | Core infrastructure, such as compute, storage, networking, and virtualization. | Generally, the operating system, middleware, applications, and data. | Workloads that need infrastructure-level configuration and a team able to operate more of the stack. |
| PaaS (Platform as a Service) | Infrastructure and the development platform. | Application code, applications, and data. | Building and running applications without operating the underlying platform. |
| SaaS (Software as a Service) | The hosted application stack and its maintenance. | Using the application appropriately and managing the business’s data. | Using an existing application rather than building or operating its underlying stack. |
IaaS: more infrastructure control, more operating work
With IaaS, a provider supplies foundational resources such as virtual computing, storage, and networking. The business can configure more of its environment than it typically can with PaaS or SaaS, but it also takes responsibility for more of the software stack and its day-to-day operation.
PaaS: a managed platform for applications you build
PaaS is aimed at application development. The provider operates the infrastructure and development platform; the customer still creates and manages its application and data. It can reduce platform operations for a development team, but it does not mean the provider builds or takes ownership of the business’s application.
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SaaS: a ready-to-use hosted application
SaaS provides a complete application for users, with the provider maintaining the application stack. The business can avoid operating that stack, but remains responsible for its data and appropriate use of the service.
How should you choose a model?
Choose for each workload, starting with the business outcome rather than a company-wide preference for a particular cloud model.
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- Identify the job. Are you trying to use an existing application, build and deploy an application, or run and configure infrastructure? Those needs point respectively toward SaaS, PaaS, or IaaS.
- Match control needs to operating capacity. Decide how much configuration control the workload requires, then check whether your team can take on the system administration that comes with it. More customer control generally means more customer management work.
- Check application and user requirements. Consider the application’s performance and configuration requirements, as well as who will use it and where they are. There is no universal cost or performance winner established by the service-model distinction alone.
- Map security and compliance responsibilities. Find out what the provider handles and what your business must handle for the exact service. Do not assume that using a cloud service transfers every security or compliance obligation to the provider.
- Compare the whole operating decision. Assess the workload, consumption, staffing, migration, resilience, and contract requirements. IaaS may reduce the need to buy and maintain a data center while retaining more configuration control, but its additional customer responsibilities matter to the overall decision.
- Use more than one model if that fits. A business can use SaaS for standard business applications, PaaS for applications it builds, and IaaS for workloads that need infrastructure-level configuration, alongside existing systems.
What changes for security, compliance, and cost?
The model changes how operational work is divided; it does not eliminate the business’s need to assess its requirements. Security and compliance responsibilities are shared, and the division varies by service model. Confirm the allocation for the specific service and check that it meets the business’s contractual and regulatory requirements.
Do not assume that cloud automatically costs less. The model alone does not establish a like-for-like total-cost comparison. A useful assessment accounts for usage, staffing, migration, resilience, and contract requirements, as well as the work the business would otherwise perform or outsource.
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How do the models look in practice?
For business email, an IaaS approach could involve using cloud servers and installing the relevant software; a PaaS approach could involve deploying code without provisioning or managing the infrastructure; and a SaaS approach could mean using a managed email and calendar application. This illustrates different divisions of work, not a universal ranking.
Google Cloud gives Compute Engine and Cloud Storage as IaaS examples, Cloud Run and App Engine as PaaS examples, and Google Workspace as a SaaS example. These are illustrations of service categories, not endorsements or a product comparison. Provider offerings and service boundaries can change, so evaluate the current terms of the specific service you are considering.
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What is the practical decision?
If the business needs a ready-made application, begin with SaaS. If it is building applications and wants to avoid managing the underlying platform, consider PaaS. If a workload requires more infrastructure-level configuration and the business can operate the additional layers, consider IaaS. Compare requirements and responsibilities for each workload rather than treating the choice as one permanent decision for the whole company.
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