If Apple billed your app, in-app purchase, or subscription, request a refund at reportaproblem.apple.com: sign in with the Apple Account used for the purchase, choose “I’d like to” → “Request a refund”, select a reason and the item, then submit. Apple reviews requests individually; approval is not automatic. The correct route depends on who processed the payment, so check the receipt before contacting anyone.
First, identify who billed you
The store or company that charged you controls the refund. Match the receipt, bank statement, or order history to one of these providers:
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
|
Apple iPhone 14, 128GB, Midnight - Unlocked (Renewed) | $300.00 | Buy on Amazon |
| 2 |
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Apple iPhone 16, 128GB, Pink - Unlocked (Renewed) | $574.99 | Buy on Amazon |
| 3 |
|
Apple iPhone 15, 128GB, Black - Unlocked (Renewed) | $405.00 | Buy on Amazon |
| 4 |
|
Apple iPhone 13, 128GB, Midnight - Unlocked (Renewed) | $262.00 | Buy on Amazon |
| 5 |
|
Apple iPhone 16e, 128GB, Black - Unlocked (Renewed) | $389.00 | Buy on Amazon |
| What you see | Where to start |
|---|---|
| “Receipt from Apple,” “Invoice from Apple,” or an Apple charge | Apple’s Report a Problem system at reportaproblem.apple.com |
| Google Play receipt or Google charge | Google Play’s refund workflow; contact the developer for app-specific problems |
| Developer website, direct checkout, or another payment processor | That company’s support or billing team |
| Wireless-carrier billing | Your carrier |
| Charge you genuinely did not authorize | The platform’s unauthorized-charge process, followed by account-security steps |
If an Apple subscription is missing, search email for “receipt from Apple” or “invoice from Apple.” The receipt may belong to another Apple Account, a family member, or a different billing company.
How to request an Apple App Store refund
Apple says some purchases may be eligible, but its transactions are generally final subject to Apple’s determination, technical-delivery problems, applicable consumer law, and other exceptions. Eligibility can vary by country or region. Use the reason that truthfully best matches what happened.
#1 Best Overall
- This phone is unlocked and compatible with any carrier of choice on GSM and CDMA networks (e.g. AT&T, T-Mobile, Sprint, Verizon, US Cellular, Cricket, Metro, Tracfone, Mint Mobile, etc.).
- Please check with your carrier to verify compatibility.
- The device does not come with headphones or a SIM card. It does include a generic (Mfi certified) charging cable.
- Tested for battery health and guaranteed to have a minimum battery capacity of 80%.
- Open a browser on an iPhone, iPad, Mac, Windows PC, or other supported device.
- Go to reportaproblem.apple.com.
- Sign in with the Apple Account that was charged.
- Choose “I’d like to”, then “Request a refund.”
- Select the closest accurate reason and choose Next.
- Select the app, subscription, in-app purchase, or other item.
- Choose Submit.
This process covers paid apps, in-app purchases, game currency, other digital items, subscriptions, trial renewals, accidental purchases, and purchases that failed or were not delivered. None is automatically refundable. Do not label an accidental family purchase as fraud; use an unauthorized-charge report only when nobody authorized the transaction.
If the purchase is not listed
- Wrong account: Sign out and check other Apple Accounts used on the device.
- Family Sharing: If you are the organizer, choose All in the Apple Account purchase view to see items charged to the shared payment method.
- Pending charge: Apple says a pending charge cannot yet be submitted. Wait for the email receipt.
- Unpaid order: Resolve the unpaid balance before expecting the item to appear.
- Outside Apple billing: A developer, carrier, or other processor must handle that transaction.
Apple’s refund guidance is at support.apple.com/en-us/118223.
Cancel an Apple subscription separately
A refund request does not stop future renewals. Cancel the subscription even if you have requested a refund for the latest charge.
Rank #2
- 6.1" Super Retina XDR OLED, HDR10, Dolby Vision, 1000nits (typ), 2000nits (HBM), 2556x1179px at 460ppi, 3561mAh Battery
- 128GB 8GB RAM, Apple A18 (3nm), Hexa-core (2x4.04 GHz + 4x2.20 GHz), Apple GPU 5-core, 16‑core Neural Engine
- Rear camera: 48MP, f/1.6, wide + 12MP, f/2.2, ultrawide, Front Camera: 12MP, f/1.9, wide, iOS 18, upgradable to iOS 18.5
- 4G LTE: 1/2/3/4/5/7/8/12/13/14/17/18/19/20/25/26/28/29/30/32/34/38/39/40/41/42/48/53/66/71, 5G: n1/2/3/5/7/8/12/14/20/25/26/28/29/30/38/40/41/48/53/66/70/71/75/76/77/78/79 - Dual eSIM
- Unlocked for freedom to choose your carrier. Compatible with both GSM & CDMA networks. The phone is unlocked to work with all GSM Carriers & CDMA Carriers Including AT&T, T-Mobile, Verizon, Sprint., Etc.
On iPhone or iPad
Open Settings → [your name] → Subscriptions, select the subscription, and tap Cancel Subscription.
On Mac
Open the App Store, select your name, choose Account Settings → Subscriptions, select the subscription, and choose Cancel Subscription.
If another company billed the subscription, cancel it with that company. For a free or discounted trial, Apple advises canceling at least 24 hours before the trial ends to avoid renewal. See Apple’s instructions at support.apple.com/en-us/118428. Deleting the app does not cancel its subscription.
Rank #3
- 6.1inch Super Retina XDR display. Aluminum with color-infused glass back. Ring/Silent switch
- Dynamic Island. A magical way to interact with iPhone. A16 Bionic chip with 5-core GPU
- Advanced dual-camera system. 48MP Main | Ultra Wide. Super-high-resolution photos (24MP and 48MP). Next-generation portraits with Focus and Depth Control. 4X optical zoom range
- Emergency SOS via satellite. Crash Detection. Roadside Assistance via satellite
- Up to 26 hours video playback. USB C, Supports USB 2. Face ID
Choose the right remedy for the problem
| Your situation | Action |
|---|---|
| You want the payment reversed | Submit a refund request to the billing platform. |
| The app or purchase is broken | Request a refund and contact the developer for troubleshooting or a missing-content fix. |
| You want to prevent another renewal | Cancel the subscription separately. |
| You do not recognize the charge | Check receipts, family members, and other accounts; if still unauthorized, use the platform’s fraud process and secure the account. |
For technical support, include the app name and version, device and operating-system version, purchase date and transaction or order number, item purchased, exact error, delivery status, screenshots when useful, and the remedy you want. Never send passwords or a full payment-card number.
Check an Apple refund request and wait for the credit
- Go to reportaproblem.apple.com and sign in.
- Choose Check Status of Claims.
- Choose Pending.
Apple says an update generally arrives within 24–48 hours. After approval, the payment provider still has to post the credit:
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| Original payment method | Apple’s stated window |
|---|---|
| Apple Account store credit | Up to 48 hours |
| Mobile-phone billing | Up to 60 days |
| Credit or debit card, Apple Pay, Apple Cash, and other methods | Up to 30 days |
These are processing windows, not guarantees. Check the original statement as well as your current balance. If a card refund has not appeared after 30 days, contact the financial institution. Apple says phone or chat contact after submission will not speed review or payment processing. Refunded items may become inaccessible, so do not assume you can keep using them. Status details are at support.apple.com/en-us/118224.
Rank #4
- This pre-owned product is not Apple certified, but has been professionally inspected, tested and cleaned by Amazon-qualified suppliers.
- There will be no visible cosmetic imperfections when held at an arm’s length.
- This product is eligible for a replacement or refund within 90 days of receipt if you are not satisfied.
- Product may come in generic Box.
Google Play refunds and app problems
Google says eligibility depends on the product, purchase date, payment method, and location; there is no universal current “two-hour” or “48-hour” guarantee. Start with Google’s refund-request workflow for a Google Play-billed purchase. Review the broader policy at Google Play’s refund guidance.
When the developer is the right contact
Most Play apps come from third-party developers. Google directs you to the developer when the app does not work, an in-app purchase or subscription was not delivered, the purchase is not functioning as expected, Google’s refund flow is unavailable, or the issue concerns saved progress, account data, or in-app functionality. Find the contact details on Android by opening Google Play Store → the app’s detail page → App support. Google’s developer-contact instructions are at support.google.com/googleplay/answer/113418.
Send the app name, error message, transaction ID, purchase date, amount, reason for the refund, and whether you want troubleshooting or a refund. Google says to expect a response about a purchase problem within three business days. App and in-app-purchase policy details are available at support.google.com/googleplay/answer/15574908.
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- 6.1" Super Retina XDR OLED, HDR10, 800 nits (HBM), 1200 nits (peak), 2532x1170px at 460ppi, 4005mAh Battery
- 8GB RAM, Apple A18 6-core CPU (2 performance + 4 efficiency cores), Apple GPU 4-core, 16‑core Neural Engine
- Rear camera: 48MP, f/1.6, wide, Front Camera: 12MP, f/1.9, wide, iOS 18.3.1, upgradable to iOS 18.5
- Connectivity: Global 4G LTE, Sub-6 GHz 5G, LTE, Wi-Fi 6, Bluetooth 5.3, NFC, USB-C, Wireless Charging (7.5W). (does not have mmWave 5G or MagSafe or physical SIM card) - Dual eSIM Only
- Unlocked for freedom to choose your carrier. Compatible with both GSM & CDMA networks. The phone is unlocked to work with all GSM Carriers & CDMA Carriers Including AT&T, T-Mobile, Verizon, Straight Talk., Etc.
Accidental versus unauthorized Google purchases
A purchase made accidentally by a friend or family member using your account belongs in the normal refund request route. If the charge was genuinely unauthorized, use Google’s unauthorized-charge process; its policy specifies reporting certain unauthorized Google Play charges within 120 days. Do not duplicate a platform dispute with a bank chargeback unless the transaction remains genuinely unresolved or local law gives you another appropriate remedy.
If the request fails or the money is missing
- Verify the Apple Account or Google Account, receipt, item, and billing provider.
- Confirm the charge is completed rather than pending and check for an unpaid order.
- Keep the receipt, order ID, screenshots, and all correspondence.
- Use platform support when the item is missing from the refund system.
- Contact the developer for malfunctioning software or undelivered in-app content.
- Escalate to your bank or carrier only for an appropriate unresolved payment dispute, especially a genuinely unauthorized transaction.
There is no guaranteed refund trick. The platform applies its policy, while applicable consumer-law rights may provide additional protections.
Prevent another unwanted app charge
- Cancel subscriptions you no longer want immediately.
- Enable purchase authentication or parental controls on shared devices.
- Review Family Sharing and family purchase settings.
- Save receipts and transaction IDs so future support requests can be matched quickly.
Apple’s terms on refunds, technical-delivery problems, and fraud or abuse limits are at apple.com/legal/internet-services/itunes/us/terms.html. Google’s refund-status information is at support.google.com/googleplay/answer/15576615.
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
