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For general Venmo account or payment help, call (855) 812-4430. Venmo lists phone support every day from 8 a.m. to 8 p.m. Central Time (CT). You can also use live chat in the app or submit an online support request. Card issues use separate support routes, and Venmo’s own pages currently give conflicting closing times for chat.
Venmo contact options at a glance
| Need help with | How to contact Venmo | Published availability |
|---|---|---|
| General account or payment issue | Call (855) 812-4430, open in-app chat, or submit a support request. | Phone: daily, 8 a.m.–8 p.m. CT. Chat hours differ between Venmo’s official pages. |
| Venmo Debit Card | Call the number printed on the back of the card. For loss or theft, follow the in-app self-service instructions. | Live agents: daily, 8 a.m.–8 p.m. CT. Card deactivation is available 24/7. |
| Venmo Credit Card | Call the number on the back of the card. For a lost or stolen card, Venmo’s contact article lists Synchrony Bank at 855-878-6462. | Venmo lists credit-card support as available 24/7. |
Venmo’s Contact Us page and support request page list the same general phone number and hours. Use the app or official Help Center to confirm current contact details if the published information has changed.
How to chat with Venmo support
- Open the Venmo app and sign in if you can.
- Tap Me > Settings > Get Help > Chat With Us, following Venmo’s in-app chat instructions.
- Describe the account or payment issue in the chat and follow any instructions shown in the app.
Venmo’s official pages disagree about when chat closes: the Contact Us page says messaging support in the app is available 8 a.m.–7:45 p.m. CT, while the support request page says teammates are available daily 8 a.m.–10 p.m. CT. Check the chat option in the app or the live Contact Us page for the current closing time rather than relying on one schedule.
How to contact Venmo if you can’t sign in
Call (855) 812-4430 during the listed phone hours if you cannot access your account or app chat. You can also use Venmo’s online support request form, which accepts requests about personal accounts and business profiles. Explain that you cannot sign in and describe the issue; do not include your password or a verification code.
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Contact support for a Venmo card
Venmo Debit Card
For a debit-card issue, call the number printed on the back of your card. Venmo lists live-agent support daily from 8 a.m. to 8 p.m. CT, while card deactivation is available 24/7. If the card is lost or stolen, use the app’s current self-service instructions to report it; Venmo also directs users to app options for reporting either a debit or credit card that is lost or stolen.
Venmo Credit Card
Use the support number printed on the back of the credit card. Venmo lists this support as available 24/7. Its contact article gives 855-878-6462 for a lost or stolen Venmo Credit Card and identifies Synchrony Bank as the provider for that route.
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Protect your account when contacting support
Venmo warns: “Nobody at Venmo will ever contact you to request a password or verification code for your account.” Never give a sign-in code to someone who calls or messages claiming to be support.
- Reach Venmo by opening the app or typing help.venmo.com into your browser yourself. Do not rely on a number or link sent in an unsolicited message.
- Venmo says it will not ask you to send identity documents directly by text or email. Legitimate document requests use in-app forms, in-app chat, or a secure upload form on a help.venmo.com page.
- For suspicious emails or websites, do not click links or submit information. Forward suspicious email as an attachment to [email protected]. For suspicious texts or calls, send a screenshot of the message or the caller’s number to that address. Venmo says the inbox is automated, so do not include personal information in email to it.
These precautions follow Venmo’s account-safety guidance and instructions for recognizing and reporting scams.
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