To contact Etsy customer service, sign in to Etsy’s official Help Center and select Contact support. Follow the prompts for your issue. Etsy says it has no public customer-service phone number; if phone support is offered for your case, request a callback through that official form.
Choose the right Etsy support route
The right first contact depends on whether you are buying, selling, or trying to regain account access. For an order problem, start with the shop; for Etsy account or platform issues, use Etsy Support.
| Issue or role | Where to start |
|---|---|
| Question about an item or order | Message the seller through the listing or order page. |
| Seller has not resolved an order problem | Use the order’s case option if eligible after contacting the seller more than 48 hours earlier. |
| Guest checkout order | Link the order to an Etsy account that uses the guest-order email, then request help. |
| Active seller with a shop in good standing | Shop Manager → Get Help. |
| Suspended account or listing | Follow the notice email, reply to the team that contacted you, or appeal if eligible. |
| Sign-in or another Etsy issue | Use the Help Center’s account-recovery or Contact support prompts. |
Contact a seller about an item or order
Before you buy
Open the item listing and choose Message Seller to ask about details before placing an order.
After you order
On Etsy.com, go to Your account → Purchases and reviews → Help with order. In the Etsy app, go to You → Purchases, select the order, then choose Help or Message seller. Sellers manage their own orders and are the best first contact for shipping updates, item questions, changes, cancellations, refunds, returns, or exchanges. Etsy’s order-help instructions explain the steps.
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Escalate an unresolved order problem to Etsy
If you contacted the seller more than 48 hours ago and the issue remains unresolved, an eligible buyer can choose Open a case from the order for Etsy to review. The 48-hour period is Etsy’s stated policy threshold, not a guarantee that every order qualifies. Eligibility and possible refunds depend on Etsy’s case guidance and Purchase Protection terms. Etsy identifies non-delivery, damage, and an item that does not match its description or photos as covered problem types for qualifying orders.
If you checked out as a guest, first link the order to a new or existing Etsy account using the email address associated with that order. Etsy requires this before you can send the seller a help request or open a case.
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Contact Etsy directly about account or platform issues
General support
Sign in, open Etsy’s Contact Etsy Support page, and follow the prompts. The available route can depend on your account and issue. For questions that do not fit a specific category, search the Help Center first, then use Contact support.
Can’t sign in
Etsy requires sign-in to contact Support, but its Help Center provides a route for people who cannot access their accounts. Start with account recovery and follow the prompts for the particular access problem.
Suspended account or listing
Live support agents may have limited ability to help with suspensions. Read the notice email and respond to the team that contacted you, or submit an appeal if Etsy says you are eligible.
Seller support options
If you have an active shop in good standing, open Shop Manager and select Get Help to start a support conversation. Etsy says an AI-powered assistant can help find answers or connect you with an agent. If Get Help is not visible, use the Contact Etsy Support form. Sellers who are still setting up a shop are directed to the Help Center and Seller Handbook resources.
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Does Etsy have a phone number you can call?
No. Etsy says it does not have a public customer-service phone number. Do not call numbers posted elsewhere or found in search results. If Etsy offers phone support for your case, request a callback through the official Contact support flow; do not treat an unsolicited call as a legitimate support callback.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How to recognize Etsy support impersonation
- Etsy says it will not make an unrequested support call without prior notification, and it calls only after you have requested a callback.
- Messages from Etsy appear in the From Etsy folder.
- Use the Help Center’s Contact support flow rather than a number sent in a message, found through a search, or posted on social media.
- You can forward suspicious phishing emails to [email protected]. Etsy says that mailbox is for reporting and is not monitored for support replies.
For Etsy’s safety guidance, see Tips for Buying Safely on Etsy.
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
