Do these 3 things before closing this tab:
1Scan for outdated or missing drivers - takes under a minute2Clear out junk files and repair common Windows errors3Fix the driver behind crashes, sound loss and screen glitchesTo contact Amazon customer service in the UK, start at Amazon.co.uk’s Customer Service page or open Customer Service in the Amazon app. Sign in if possible, select the order or issue, then use the contact option Amazon shows for your case. Amazon lists phone, chat, email and self-service support, but the available choices can vary; use the live Amazon flow rather than a phone number from a third-party listing.
How to contact Amazon customer service in the UK
- Open Amazon’s official help flow. Go to Customer Service on Amazon.co.uk, or open Customer Service in the Amazon app.
- Sign in to the account used for the purchase. This lets Amazon connect your request with relevant orders and account tools. If you cannot sign in, or your account’s country settings do not match your location, some help may be limited or require additional identity checks.
- Select the order or issue. Choose the option that most closely matches your problem and follow the prompts to see the contact methods available. Amazon’s support options include phone, chat, email and self-service; the flow shown for your issue is the best guide to what is currently available.
- Use the option presented to finish the request. Follow the on-screen instructions. Do not assume that one contact method is available for every issue or account.
Choose the right route for your problem
Order, delivery, return or refund
For a purchase-specific issue, start in Your Orders. Amazon says you can track a package, access or edit an order, cancel it, start a return or replacement, retrieve an invoice, and get help with an order from a third-party seller. Use Your Returns to check return and refund status.
Missing parcel
Check the tracking information first. If it says the parcel was delivered, Amazon suggests checking with neighbours, a building manager or a safe place. If you still cannot find it, open the official Contact Us flow and select the delivery issue that fits.
Product that is not working
In Your Orders, select the item and look for “Get Product Support.” The option is available only for eligible items and may offer troubleshooting guides, spare parts, manufacturer support, a call, chat or Amazon assistance. What is offered varies by product. For a damaged, defective or broken item, Amazon also directs customers to Your Orders to see refund or replacement options.
#1 Best Overall
Accessibility support
For disability-related assistance, use Amazon’s Accessible Support for Customers with Disabilities page. Choose the type of help you need, then select Request a Phone Call, Chat with Us or Email Us. Amazon also lists [email protected] for detailed requests. Amazon advises signing in for comprehensive, account-specific support.
If your question is about a return
Amazon’s UK returns policy describes a statutory right to cancel most purchases within 14 days beginning the day after you receive the item. Separately, Amazon says most products may be returned within 30 days under its voluntary returns policy if they are unused and undamaged. Exceptions and category-specific rules apply, so check the current policy and the return options shown for your order before sending anything back.
Rank #2
- Ideal for Gifting
- Ideal for a bookworm
- Compact for travelling
How to avoid Amazon customer-service scams
Use the Amazon website or app to start contact; do not rely on a number in an unsolicited message or on an unverified third-party listing. Amazon warns about callers who request payment outside Amazon, remote access to your device, passwords or sensitive financial details, or who use a false emergency to pressure you. It also states that legitimate Amazon representatives will never ask for OTP codes over the phone.
Amazon’s guidance is direct: “If you feel uneasy on a phone call with someone who claims to be from Amazon, please end the call and contact Customer Service through the Amazon app or website.” If a caller asks for an OTP, password, gift-card details, bank-card details or remote access, end the call and restart contact through Amazon’s official help flow.
Which Amazon support route should you use?
| Route | Best suited to | What to expect |
|---|---|---|
| Your Orders or Your Returns | Tracking, order changes or cancellation, returns, replacements, invoices and refund status | Order-specific self-service and help options |
| Customer Service contact flow | An issue that needs support beyond the order tools | Amazon presents the contact choices available for the selected issue; these may include phone, chat or email |
| Get Product Support | Troubleshooting an eligible product | Item-specific options such as guides, spare parts, manufacturer help, calls or chat |
| Accessible Support for Customers with Disabilities | Disability-related assistance | Request a phone call, chat or email through the accessibility flow |
Amazon’s official pages do not establish that phone, chat or email is universally faster or better. Choose based on the issue and the options shown in your account.
Quick Recap
Best Value
- It can be a gift option
- Comes with secure packaging
- Helpful in various ways
Rank #4
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
