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Check your provider’s official website for MyChart, then ask the office to confirm whether its electronic health record runs on Epic. MyChart is a useful clue, not proof: healthcare organizations may give their portal a different name. If the provider uses Epic, information in its system may include test results, medications, surgeries, address and date of birth, but the exact record and what appears in your portal depend on the provider’s setup. For questions about your own record, contact the provider’s medical records department or privacy officer.
How to find out whether your provider uses Epic
- Start on the provider’s official website. Search for “MyChart,” “patient portal” and “Epic,” and follow links from the provider’s own site. Epic describes MyChart as its patient portal and says providers using Epic likely offer it, but organizations can use a local brand name instead. Epic’s patient guidance explains the relationship.
- Ask the office if you need certainty. You can ask: “Does your electronic health record run on Epic, and what is the name of your patient portal?” The provider can confirm its own system and portal branding.
- Do not treat a feature or app connection as confirmation. A portal feature or a third-party app’s ability to connect does not, by itself, establish which record system a particular clinic uses.
What information may be in an Epic record
Epic’s patient contact page says a doctor’s office using Epic stores and manages health information, and gives test results, medications, surgeries, address and date of birth as examples. Other Epic patient materials name allergies, immunizations, health issues, lab results, medical history, visit records and code status in particular sharing or app-access functions. These are examples, not a promise that every provider stores each category or displays it in every patient portal. See Epic’s contact guidance, its patient app authorization guide and the Share Everywhere FAQ.
Information in your portal is not necessarily your entire chart
MyChart can support viewing or scheduling appointments, reviewing test results and communicating with a care team, but the available functions depend on the healthcare organization. The provider controls its configuration, what your account can access, and the applicable notices. Ask the provider about the exact contents of your chart, retention, sensitive-record restrictions and the process for requesting a correction.
Who operates the record system—and who to contact
For record-specific questions, contact the healthcare organization, not Epic. Epic’s Mobile Application Privacy Policy for Patients, last updated August 12, 2025, says MyChart mobile apps connect to systems operated and maintained by healthcare organizations. It says Epic does not receive or store copies of health or fitness data transmitted to those organizations through the apps. That statement concerns those patient apps and data transmitted through them; it is not a blanket description of every Epic service or data flow.
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The same policy describes a separate case: MyChart Central accounts have limited personal information—including name, date of birth and contact information used to link accounts—stored on Epic-owned servers in the United States. For questions about what is in your provider’s record, how it is shared, how to obtain a copy or how to raise a privacy concern, ask the provider’s medical records department or privacy officer. Which privacy rules apply depends on your location and circumstances; Epic names HIPAA in the United States, GDPR in Europe and the Privacy Act in Australia as examples, not as a legal determination for an individual patient. Epic directs patients to their healthcare provider for record questions.
How to share records with an app or another person
Third-party apps: review and revoke access
If you choose to connect an app, Epic’s Patient Authentication guide describes authorizing access through the provider’s portal. An app may request categories such as lab results, allergies, medications or immunization history. Depending on the provider and authorization, you may be able to choose data categories and duration. New information added to the medical record during the authorization period may also be accessible to the app.
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- Create or sign in to the provider’s portal account.
- Review the app’s disclosures and terms before connecting it.
- Select the provider and approve access only if you want to proceed; review requested data categories and duration where those choices are offered.
- To review or remove access later, open MyChart’s “Manage My Linked Apps and Devices” area. Available controls may depend on the provider’s setup.
Share Everywhere: temporary access to a subset
Share Everywhere is a separate option described by Epic: a patient can generate a one-time code for a person involved in their care. The recipient can temporarily view a subset of information available in the patient’s MyChart account and may send a note back to the health system. Epic lists examples such as medications, allergies, health issues, immunizations, care gaps, lab results, medical history, visit records and code status. This is not the same as giving someone the complete medical record.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Getting a copy or resolving a privacy concern
Ask the provider’s medical records department how to request a copy and where to direct privacy questions. If you cannot find the department’s contact details, ask the office or check the provider’s privacy and patient-record pages. The provider can explain its current process, the information in your particular chart and any applicable rules based on your location.
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