The Tool Desk
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What the workforce figures show—and what they do not
In ISC2’s 2025 Cybersecurity Workforce Study, 48% of surveyed practitioners and decision-makers said they felt exhausted trying to stay current on cybersecurity threats and emerging technologies, while 47% said they felt overwhelmed by their expected workload. The online survey included 16,029 participants across North America, Latin America, Asia-Pacific, and Europe, the Middle East and Africa; responses were collected in July and August 2025. These are self-reports from survey respondents, not clinical diagnoses or estimates of prevalence across every cybersecurity workforce. ISC2’s 2025 study also identifies concerns beyond workload and skills currency: 32% cited limited career-growth opportunities, 31% insufficient pay, 23% leadership not treating cybersecurity as a critical business function, and 17% a lack of flexible work arrangements as job-satisfaction issues. Percentages describe respondents’ answers; they do not establish that any one factor causes burnout.
The findings point to several possible pressure points, not a universal diagnosis. A useful response starts by asking workers what is happening in their team rather than assuming that a wellness program, new tool, or single staffing formula will fix it.
1. Find the pressure points before changing the work
Ask practitioners where pressure is accumulating and which parts of the job are hardest to sustain. Make the discussion specific enough to inform decisions, while avoiding intrusive monitoring of individual behavior.
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- Which work is routinely deferred, and what risk or service impact does that create?
- Are people regularly covering responsibilities outside their expertise or role?
- How do on-call duties, escalations, and incident periods affect normal work?
- After an unusually intense incident, is there time to recover or catch up?
- What prevents staff from keeping skills current or progressing in their careers?
Look for patterns across roles and teams, then review your interpretation with the people doing the work. A 2024 ACM study of incident responders recommends assessing local drivers before selecting interventions. It also describes the evidence on burnout interventions as limited, so organizations should treat changes as context-dependent management choices rather than guaranteed remedies. The study’s discussion of responder well-being also raises ethical concerns about passive workplace sensing; collecting more employee data is not a substitute for listening.
2. Rebalance workload, coverage, and recovery
Use what staff report to review task distribution, staffing assumptions, on-call rotations, and escalation paths. If hiring is constrained, make explicit choices about priorities and service levels instead of relying on individual heroics to cover every demand. Spread knowledge through training and documentation where appropriate, while preserving the coverage needed for critical work.
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Incident readiness remains an organizational responsibility. NIST Special Publication 800-61 Revision 3 integrates incident response into cybersecurity risk management, and CISA’s incident-response exercise guidance recommends practicing response plans at least annually. These are readiness practices, not evidence that planning or exercises directly reduce burnout. Schedule exercises and other demanding work with the team’s capacity in mind.
For each proposed change, weigh the pressure it addresses against feasibility, incident coverage, time demanded from already strained staff, and effects on worker privacy and trust. The right adjustment may be reprioritization, a changed rotation, clearer escalation rules, added capacity, or a combination; the available evidence does not establish one universally best intervention.
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3. Protect flexibility, learning, and time to recover
Make development part of the work plan instead of an extra task employees must complete after hours. Options include relevant training, certification study, internal knowledge-sharing, conference access, or a personal-development budget. In the 2025 ISC2 survey, 35% of respondents cited direct budget allocation for staff development as a way to keep them engaged. That is a reported engagement preference, not proof that a particular budget or course reduces burnout.
Where the work allows, support flexible arrangements and discuss what recovery looks like after unusually intense periods. A practical plan could include shifting nonurgent work, adjusting schedules, or arranging coverage so that time away does not simply create a larger backlog. Agree these arrangements with staff and check whether they work in practice; flexibility should not quietly transfer pressure to colleagues or weaken essential service coverage.
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4. Make security’s business role—and people’s growth—visible
Security teams need priorities that reflect organizational goals and transparent decisions about what can be delivered with available resources. Involve practitioners in those trade-offs, explain what work is being deferred and why, and communicate how security decisions support business operations. This gives leaders a clearer basis for discussing capacity and gives staff a voice in choices that affect their work.
Make recognition and progression concrete: explain what advancement can look like, how development connects to future roles, and how good work is noticed. ISC2’s 2025 study links staff listening, alignment with organizational goals, and room to learn and grow with loyalty and the possibility of easing burnout. That is the study’s recommendation, not a causal finding. A 2026 ISC2 survey likewise reports that practitioners value leadership qualities including transparency, communication, calm decision-making, and business alignment.
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Review whether changes help
Choose a small set of team-level indicators tied to the pressure points staff identified—for example, whether deferred work is shrinking, incident coverage remains workable, or protected learning time is actually used. Discuss the results with employees and revise the plan if it shifts pressure elsewhere. Treat this as organizational learning, not employee surveillance: individual monitoring can undermine trust and does not establish why a team is strained.
CISA’s Eric Goldstein wrote, “We know that no organization can adopt every possible cybersecurity measure or solution, but every organization can do something.” The point applies to workforce decisions as well as technical controls: leaders can make deliberate trade-offs, communicate them, and revisit them with the people affected. Goldstein’s July 21, 2023 CISA article addresses organizational cybersecurity action; it does not claim that any particular practice treats burnout.
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