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How AI Shapes the Future of Work—and the Rise of “Superworkers”

AI may transform tasks more often than eliminate whole jobs, but effects vary. Here’s what “superworker” means, what the evidence does—and doesn’t—show, and how workers can assess the changes.
From TheFinanceBase Team6 min to read
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AI is likely to change many jobs by taking on or reshaping tasks, not simply by eliminating whole occupations. “Superworker” is The Josh Bersin Company’s name for an employee whose work is expanded by AI; it is a management framework, not a formal job category or a guarantee of higher productivity. For workers thinking about income and job security, the practical questions are which parts of a role may change, what skills and access will matter, and whether an employer measures benefits alongside risks.

What is a “superworker”?

The Josh Bersin Company uses “superworker” to describe an employee empowered by AI to deliver substantially greater productivity, creativity, or service. In this framing, AI does not make the person irrelevant: organizations are expected to rethink tasks, roles, workflows, skills, and how work is organized so people can contribute differently.

The term is a branded management concept, not an independently validated labor-market classification. It does not mean that every employee will become more productive by a fixed amount, or that every employer will adopt the same model. The company’s 2025 framework presents a conceptual progression from AI assistance and augmentation toward routine-task replacement and autonomous processes. That is a maturity model, not a prediction that all workplaces will follow those stages. Its 2026 material also urges employers to move beyond isolated pilots and assistants, while emphasizing data and architecture, employee support, and leadership practices.

Will AI replace jobs or help people do them?

The best-supported answer is that both outcomes are possible, but occupational exposure should not be confused with job loss. The International Labour Organization’s 2025 refined index estimates that 25% of global employment is in occupations with some degree of generative-AI exposure; the estimate for high-income countries is 34%. These are modeled estimates of potential effects on occupational tasks, not forecasts that one quarter or one third of workers will be laid off.

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The ILO says job transformation is more likely than outright redundancy for most jobs because many occupations still include tasks requiring human input. Clerical work has the highest exposure, while some digitized professional and technical roles are also increasingly exposed. Within a single occupation, AI may affect some duties while leaving others—such as judgment, accountability, communication, or work in a physical setting—less amenable to automation. The ILO’s exposure estimates do not determine which individual tasks an employer will automate or whether that employer will reduce headcount.

Exposure is uneven across workers

The ILO’s 2025 index places 3.3% of global employment in its highest exposure category. The modeled share is 4.7% of female employment and 2.4% of male employment globally. In high-income countries, it is 9.6% of female employment and 3.5% of male employment. These figures describe potential occupational exposure, not realized displacement; they also show why a single headline about “the jobs AI will replace” can hide important differences in who may be affected.

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An ILO cross-country analysis published in 2026 adds that the ability to benefit from AI is tied partly to digital infrastructure and occupational structure. Across the detailed countries it examined, the analysis estimates around 441.8 million jobs in augmentation-oriented exposure gradients, with about 66.9 million lacking internet access. Those are analytical estimates, not counts of workers already using AI or of productivity gains already achieved. Access to a tool, the skills to use it, and a job designed to make its use valuable are separate conditions.

What does AI productivity evidence actually show?

AI can speed up particular tasks, but a faster task does not automatically mean more useful output, higher pay, or a safer job. The ILO’s June 2026 review of experiments, firm-level data, platform studies, and worker and firm surveys across multiple countries finds real but uneven productivity gains that are often not verified. Worker-reported time savings of a few percent of working hours have not consistently translated into measured output, earnings, or employment.

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The Josh Bersin Company’s 2025 HR infographic lists six use cases: preparing managers for compensation discussions, reviewing recruiter applications, creating an HR skills architecture, improving employee mobility satisfaction, matching skills to projects, and analyzing feedback. It reports figures of 89%, 80%, and 90% time reductions across three of the named tasks, and measures of 20%, 30%, and 20% across the other three outcomes. The available figures do not establish a randomized causal effect, and they should not be treated as typical results for other employers or AI systems. Without a clearly specified mapping of each percentage to an individual use case, it would be misleading to assign a particular figure to a particular task.

When an employer or vendor quotes an AI productivity gain, ask what task was measured, who performed it, what comparison was used, and whether the result refers to time, quality, output, cost, or another outcome. Also ask whether the reported change persisted beyond a trial. A time saving is potentially useful, but it does not by itself show that workers gained income, workloads fell, service improved, or jobs were preserved.

What skills will workers need as jobs change?

The evidence does not support one universal list of skills that guarantees a worker will be protected from AI. A more useful approach is to identify where AI may alter your own workflow, then build the capabilities needed to use its output responsibly and to handle work it cannot reliably do.

  • AI and digital fluency: Learn the tools and systems actually used in your field, including how to check outputs and recognize when a task needs human review.
  • Domain judgment: Strengthen the knowledge that lets you evaluate whether an answer fits the facts, rules, and needs of your work.
  • Communication and coordination: Practice explaining decisions, working across teams, and responding to people—work that may remain important as routine tasks change.
  • Adaptability within your occupation: Track which duties are changing, and seek training tied to realistic tasks or workflows rather than assuming a generic AI course will protect a job.
  • Accountability: Know who is responsible for checking consequential outputs and how errors should be escalated in your workplace.

These are practical areas to consider, not a forecast that every employer will reward them in the same way. Training is most useful when workers have access to the tools, time to learn, and a role in shaping how new systems are used.

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How can workers assess what AI means for their income and job security?

Exposure statistics describe occupations at a broad level; they cannot tell an individual whether their employer will automate a task, redesign a role, raise output expectations, or reduce staffing. To make the issue concrete, examine your work as a set of activities and look for evidence of change inside your organization.

  1. List your recurring tasks. Separate routine digital work from tasks that rely heavily on context, interaction, judgment, physical presence, or accountability.
  2. Look for actual workflow changes. Distinguish a pilot or an announced plan from a tool that is routinely used in your role and has changed how work is assigned or evaluated.
  3. Ask what success means. Find out whether the employer is measuring time, quality, customer or employee outcomes, workload, or costs—and how those measures affect staffing and pay.
  4. Identify a useful training path. Seek learning connected to the tools and tasks your workplace is adopting, and ask whether employees receive time and access to participate.
  5. Understand review and accountability. Clarify which AI-generated work needs checking, who is accountable for errors, and how employees can raise concerns.
  6. Watch how gains and transition costs are shared. Productivity improvements may benefit an organization without automatically improving a worker’s wages, hours, autonomy, or employment prospects.

These questions can help a worker assess workplace change, but they do not predict a specific employer’s staffing decisions or an individual’s future income.

What should employers do to make “superworker” claims meaningful?

Giving employees access to an AI tool is not the same as redesigning work well. The organizational question is whether the system performs a defined task reliably, fits into a workable process, and improves outcomes without creating hidden costs or shifting risk onto employees.

  • Define the task and its limits. Establish where the system performs well, where errors appear, and which work requires human judgment.
  • Redesign around outcomes. Review roles and handoffs rather than layering a tool onto an unchanged process and assuming that efficiency will follow.
  • Provide access and support. Training, usable infrastructure, and employee involvement affect who can benefit from augmentation.
  • Keep accountability clear. Specify human review and responsibility for consequential decisions instead of treating an AI output as self-validating.
  • Measure more than speed. Track quality, workload, job quality, and relevant employee or customer outcomes as well as time or cost.
  • Make distribution visible. Assess who receives productivity gains and who bears transition costs, including workers whose tasks or roles change.

The ILO’s findings on uneven productivity and infrastructure, together with The Josh Bersin Company’s organizational framework, point to work design and employee support as part of the outcome—not optional extras to the technology itself.

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