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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minutePriceline’s official contact page directs customers to Penny, its chat assistant, which Priceline describes as available 24/7. The official pages reviewed do not establish a general customer-service phone number or email address. For hotel cancellations, start with the booking tools in My Trips or Find My Trips; if the online cancellation option cannot complete the request, Priceline directs customers to Customer Care.
How to contact Priceline
| Option | Best for | What to know |
|---|---|---|
| Penny chat | General trip questions, itinerary help, refund-status checks, or getting connected with support | Priceline says Penny is available 24/7 on its website and iOS and Android apps. Its contact page links to the chat. Source: Priceline Help |
| My Trips or Find My Trips | Reviewing a hotel booking and attempting an eligible self-service cancellation | Open the itinerary, review its cancellation policy, and use the cancellation option if it is available. If the tool cannot complete the cancellation, contact Customer Care. Source: Priceline Help |
| Customer Care | A hotel cancellation the online tool cannot complete, or an issue Penny cannot resolve | Priceline’s hotel cancellation guidance names Customer Care as the fallback. The reviewed official help material does not specify a universal phone number or email contact for Customer Care. Source: Priceline Help |
| Document submission form | Sending supporting documents when Customer Care has requested them | The form asks for a trip number and contact details, accepts PDF, JPG, and PNG files, and says to submit documents only when necessary based on a conversation with Customer Care. Priceline estimates an email response 3–5 business days after receiving documents; this is an estimate, not a guaranteed service level. Source: Priceline document-submission page |
| Travel provider or supplier | An issue the booking terms assign to the airline, hotel, or other provider | Check the reservation and its terms to see who handles the issue. Priceline’s document-submission page specifically directs customers with Frontier bookings to contact the carrier directly. Source: Priceline document-submission page |
Does Priceline have a customer-service phone number or email?
The official contact and help pages reviewed for this article do not verify a general Priceline customer-service phone number or email address. The hotel cancellation guidance tells customers to contact Customer Care if online cancellation is unavailable, but it does not identify a universal phone or email route. Start from Priceline’s official Help page rather than relying on contact details from unrelated pages or listings.
Priceline publishes other contact details for specific purposes, including press, privacy, or legal inquiries. Those contacts are not established as general reservation-support channels. Its press page mentions a number in a press-inquiry context, but does not verify it as a general customer-care number. See Priceline’s press page.
How to cancel a Priceline hotel reservation
- Open My Trips or Find My Trips. Locate the relevant hotel itinerary using your Priceline account or trip details.
- Read the booking’s cancellation policy. Check the specific rate and supplier terms before taking action; cancellation eligibility varies by reservation.
- Use the cancellation option if it appears. Follow the on-screen steps for that itinerary.
- Contact Customer Care if online cancellation cannot be completed. Priceline’s help guidance identifies Customer Care as the next step when the self-service tool cannot cancel the booking.
Some rates and special offers may be non-cancellable, non-changeable, or non-refundable. A cancellation request does not by itself establish that a refund is available. Check the booking conditions for the reservation in question. Priceline’s terms explain that the confirmation and applicable supplier terms govern important booking details.
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Priceline describes Penny as able to help modify an itinerary, connect a customer with support, check refund status, and provide travel information. It is a convenient first stop for guidance, but not the final authority for consequential booking details. Priceline’s terms caution that Penny’s information may not always be complete, reliable, accurate, or up to date. For confirmations, payment details, or changes to travel plans, check your account and booking details or contact customer support. If Penny’s answer conflicts with a booking confirmation or supplier terms, Priceline says the confirmation and supplier terms prevail. Source: Priceline terms
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What to have ready before contacting support
- Your Priceline trip number, booking email, and traveler name.
- The relevant itinerary details and a clear description of the change, cancellation, refund, or other issue.
- Supporting documents only if Customer Care has asked you to send them. Priceline’s document form requires a trip number and email address; it accepts PDF, JPG, and PNG files. Source: Priceline document-submission page
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