Priceline’s official sources list two direct support options: chat with Penny and a phone number for reservation concerns, 661-505-6040. The other useful routes are self-service tools for managing a trip, tracking a refund, making a Best Price Guarantee claim, or submitting documents. Those tools can help resolve a booking issue, but they are not verified ways to reach a live person.
Which Priceline contact option should you use?
| Route | Best for | Does it reach a person? |
|---|---|---|
| Chat with Penny | Starting a support conversation through Priceline’s Help Center | Priceline labels it “Chat with Penny 24/7 Support.” The label does not establish that Penny is human or that a human handoff is always available. Priceline Help Center |
| Phone: 661-505-6040 | Reservation concerns | Priceline’s Press Center lists this number and also directs customers to chat. The page is primarily for press inquiries and does not establish that the number works for every booking type or country. Priceline Press Center contact page |
| My Trips or Find My Trips | Reviewing an existing hotel itinerary and available cancellation options | No; these are online trip-management routes. Priceline advises contacting Customer Care if the online tool cannot complete a cancellation. Priceline hotel cancellation guidance |
| Customer Self Service hub | Finding task-specific tools, including refund status and Best Price Guarantee options | No; these tools are not verified live-agent channels. Priceline Customer Self Service |
| Refund Status Tracker | Checking the status of a refund request | No; this is a status-tracking tool accessed through Customer Self Service. Priceline Customer Self Service |
| Best Price Guarantee tools | Starting or managing a Best Price Guarantee request | No; these are claim-related tools, not established live-agent channels. Priceline Customer Self Service |
| Document Submission | Sending requested documents to Customer Care | No; Priceline describes this as a form and says to submit documents only when necessary based on a Customer Care conversation. Priceline Customer Self Service |
Priceline’s app and My Trips also provide trip details and links to help, but the official information reviewed does not establish a separate app-only route to a live agent. Priceline app information
1. Start a chat through Priceline’s Help Center
Open the Priceline Help Center and choose the chat option. Priceline calls it “Chat with Penny 24/7 Support.” That is Priceline’s published availability label; it is not an independently verified measure of response times, and the label does not promise that you will speak with a human. If the chat does not resolve the issue, try the listed phone number for reservation concerns or use the relevant trip-specific tool.
2. Call Priceline’s listed reservation number
Priceline’s Press Center contact page lists 661-505-6040 for reservation concerns and also points customers to chat. The source is a U.S.-oriented press contact page, so it does not confirm international coverage, hours, or applicability to every kind of booking. Have your itinerary details ready when you call; the official page does not publish comparative wait times or guarantee a human transfer.
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3. Use My Trips or Find My Trips for a hotel cancellation
If your question is “How do I change or cancel my hotel reservation?”, first check the itinerary. Priceline’s hotel cancellation guidance says to log in to My Trips or look up the booking with Find My Trips, select the itinerary, and review its cancellation policy and available options. If the online tool cannot complete the cancellation, contact Customer Care.
4. Open Customer Self Service for a specific task
Priceline’s Customer Self Service hub links to tools for refund status, Best Price Guarantee options, and document submission. Choose the tool that matches your issue rather than treating the hub as a way to start a live conversation.
5. Check a refund with the Refund Status Tracker
Looking for the status of a refund request? Use the Refund Status Tracker linked from Customer Self Service. It is a self-service status tool, not a verified channel for reaching a representative.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.6. Use the Best Price Guarantee options for a price claim
If your issue concerns a Best Price Guarantee claim, use the related options in Priceline’s Customer Self Service hub. The available evidence identifies these as claim tools, not as a separate live-agent contact method.
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7. Submit documents only when Customer Care requests them
Use Priceline’s Document Submission form only when it is needed based on a Customer Care conversation. The form requests your Priceline Trip Number, email address, and phone number. Priceline says it accepts up to 10 PDF, JPG, or PNG files, with a maximum of 4 MB per file and 40 MB total, and gives an expected email response window of 3–5 business days after receipt.
What to prepare before contacting Priceline
- Keep your itinerary or Priceline Trip Number available if your question concerns an existing booking.
- For a hotel cancellation, read the itinerary’s cancellation terms before submitting a request.
- Use the refund tracker for refund status and the Best Price Guarantee tools for a price claim; neither is a live-agent channel.
- Do not send documents through the submission form unless Customer Care has indicated they are necessary.
Contact routes Priceline does not verify
The official sources referenced here do not verify a separate customer-service email address, a social-media route to a live representative, or an app-only live-agent channel. They also do not establish the phone number’s operating hours or international availability. Use the official Help Center or the published reservation number rather than assuming an unverified contact detail will reach support.
Quick Recap
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