For most questions, start at Credit Karma’s official Help Center and follow the relevant article’s Contact us route. Credit Karma also lists a Member Support phone number and an email address in an accessibility notice; that notice scopes both to accessibility questions or help using the site, so neither should be mistaken for a general support channel.
1. Use the Help Center for account and service questions
Credit Karma links its Help Center from its website. Find the article that matches your issue and use its Contact us route if the instructions do not resolve it. This is the clearest starting point for questions that are not specifically about accessibility.
For example, Credit Karma’s article about changing a phone number describes separate steps for members who can log in and those who cannot. If the relevant steps do not solve the problem, it directs members to Contact us. The available route can therefore depend on whether you still have account access.
2. Call the listed Member Support number for accessibility help
Credit Karma’s website lists Member Support at 833-509-1992 in an accessibility notice. The notice says to call for accessibility questions or assistance using the site. It does not establish support hours, guarantee a live agent, or say that this number handles every question about every Credit Karma service.
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3. Email for accessibility questions or help using the site
The same notice gives [email protected] for accessibility questions or assistance using the site. Credit Karma’s cited page does not identify this address as a general customer-support inbox. For other account or service issues, use the Help Center’s relevant article and Contact us route.
Quick Recap
Which contact method should you choose?
| Your situation | Best route | What the official information establishes |
|---|---|---|
| Account or service question | Help Center, then Contact us | Official help articles provide issue-specific guidance and a Contact us route. |
| You cannot log in | Find the relevant Help Center article and follow its recovery steps | Credit Karma’s phone-number article distinguishes members who can log in from those who cannot, then directs members needing further help to Contact us. |
| Accessibility question or trouble using the site | 833-509-1992 or [email protected] | Both details are listed in Credit Karma’s accessibility notice. |
Official contact sources
- Credit Karma Member Support: “How do I change my phone number?”
- Credit Karma website (the page footer contains the accessibility contact notice).
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