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Schneider Electric said a ransomware incident disrupted its Sustainability Business division in January 2024, including Resource Advisor and other division-specific systems. The company reported that attackers obtained data, while saying the division’s isolated network kept other Schneider Electric entities from being affected. A notice dated October 31, 2025, later said some recipients’ personal information was involved; it does not mean every customer or platform user was affected.
What happened in the Schneider Electric ransomware attack?
Schneider Electric’s public account says the incident affected its Sustainability Business division on January 17, 2024. Resource Advisor and other systems specific to that division were impacted. In a statement first published January 29 and updated February 1 and February 19, the company said its investigation showed that a threat actor had obtained data. Schneider Electric’s incident statement is the source for this initial account.
The company said the Sustainability Business division operated isolated network infrastructure and that no other Schneider Electric entity was affected. This is Schneider Electric’s description of the incident’s scope, not an independent forensic finding.
When were services restored?
Schneider Electric said the division’s business platforms were restored in a secure environment and access reopened on January 31, 2024, after testing. The company described containment, reinforcement of existing security measures, and continuing forensic analysis with outside cybersecurity firms and relevant authorities. Its February 19 update said its Global Incident Response team had been mobilized and that it would continue communicating directly with impacted stakeholders.
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What did the later data-breach notice disclose?
A notice dated October 31, 2025, provided a later, more detailed disclosure. It says certain Sustainability Business division systems were accessed by an unknown, unauthorized actor from December 27, 2023, through January 17, 2024, and that unstructured datasets were obtained during that period. The notice says a review found that some recipients’ personal information was involved. The notice hosted by the Massachusetts Office of Consumer Affairs and Business Regulation applies to its recipients; it does not establish that every division customer, Resource Advisor user, or person associated with Schneider Electric was affected.
The two company disclosures have different levels of detail: the 2024 statement described the incident and operational recovery, while the 2025 notice disclosed a finding about personal information for some recipients. Neither source provides a complete inventory of data elements or a count of affected people.
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What should someone who received a notice do?
Read the notice you received to determine whether your information was involved and what protective steps or services, if any, are offered to you. The notice describes additional steps recipients may consider; the available disclosure does not establish that a particular identity-protection service is required.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How can you report a cybersecurity issue to Schneider Electric?
Schneider Electric’s current reporting page provides separate guidance for customers, suppliers, and other individuals, and says its Security Operations Center receives and triages reports around the clock. Use the current instructions rather than relying on contact details that may have changed: Report a cybersecurity incident to Schneider Electric.
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What has not been established publicly?
- The reviewed incident sources do not name the attacker or state a ransom amount.
- They do not provide a final forensic report, a count of affected people, or a complete list of data elements involved.
- The company’s statement about other Schneider Electric entities reflects its reported assessment of the isolated division network; it should not be expanded into a claim that no individual associated with the division was affected.
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