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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteIf you think you’ve been scammed, stop communicating with the suspected scammer and do not send more money. Contact the bank, payment provider, or crypto platform involved using its official app, website, or independently verified phone number; secure any account or device that may be compromised; save the evidence; and report the incident. A completed crypto transfer can be difficult to recover, and no legitimate service can promise to get it back.
What should I do if I sent crypto to a scammer?
- Stop payments and contact. Do not pay a supposed tax, fee, verification charge, or release cost to unlock funds or recover them. Do not give a caller or message sender your password, one-time code, private key, seed phrase, identity documents, or banking details.
- Contact the relevant provider promptly. Use the provider’s official app or website, or a phone number you find independently. Ask whether any pending payment can be stopped, whether a transfer can be disputed or recalled, and what account-security steps to take. The FTC advises acting quickly because it may improve the chance of stopping or reversing a transaction or seeking a refund; it does not guarantee that a payment can be reversed. FTC guidance on refund and recovery scams.
- Secure accounts and devices if access may be compromised. Follow the provider’s independently verified instructions. Change exposed passwords and secure affected accounts. Do not use links, phone numbers, or “support” contacts supplied by the suspected scammer.
- Preserve records before deleting or changing anything. Keep original messages and emails, screenshots, receipts, call records, and transaction screens. Write down dates, times, amounts, and how the contact began.
- Report the incident. In the United States, report suspected cryptocurrency fraud to the FBI’s Internet Crime Complaint Center (IC3) or contact a local FBI field office. Other U.S. reporting options depend on the type of fraud; see the reporting section below.
The next steps depend partly on how you paid. A crypto transfer, a card payment, a bank transfer, and a payment-app transaction do not necessarily have the same stop or dispute options.
Can I get my crypto back after a scam?
Possibly, but recovery is uncertain. A completed crypto transfer can be difficult to recover, particularly when scammers conceal their identities or move funds overseas. Contact the platform and other payment providers involved as soon as possible, but do not assume they can reverse a completed transfer.
The FBI says exchanges freeze accounts according to their internal processes or legal process. It also states: “Private sector recovery companies cannot issue seizure orders to recover cryptocurrency.” That means a tracing report is not a court order, does not compel an exchange to freeze funds, and cannot itself return assets. FBI alert on companies claiming to recover cryptocurrency.
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- Effortlessly build your crypto portfolio via the all in one Ledger Wallet app: buy, sell, send, receive, swap, stake and more across popular blockchains. 15,000+ coins & tokens in a single dashboard. Keep a close eye on the market. Compare service providers. Track performance. Get timely alerts. Build your portfolio with confidence.
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You can report suspected criminal activity and may choose to seek legal advice about possible civil action. The official guidance cited here does not establish the likelihood of recovering money through a lawsuit, platform action, or any other route.
What evidence should I save?
Keep the original records and make a separate written timeline if that helps organize them. The FBI identifies transaction and contact details as useful for a report; gather what you can without delaying an urgent call to your bank, payment provider, or platform. FBI guidance for cryptocurrency scam victims.
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- Date and time of each payment, the amount, and the type of cryptocurrency or other payment method.
- Sending and receiving wallet addresses and the transaction ID or hash, if available.
- The name of the receiving exchange, bank, payment service, or other financial institution, if known.
- Scammer names, usernames, phone numbers, email addresses, websites, app names, and profiles.
- How the first contact happened, plus messages, emails, call records, receipts, transaction screens, and screenshots of any fake investment dashboard.
How do I report a crypto scam?
The steps below describe U.S. routes. For a suspected cryptocurrency scam, the FBI directs victims to IC3 or a local FBI field office. Include wallet and transaction information, contact details, and information about anyone who later offered recovery help.
- Suspected cryptocurrency fraud: Submit a report to FBI IC3 or contact a local FBI field office.
- Refund or recovery scam: Report it to the FTC at ReportFraud.ftc.gov. The FTC also identifies state attorneys general as a reporting option in its recovery-scam guidance.
- Investment involving a possible securities violation: If the alleged investment involved securities, use the SEC’s resources for victims of securities law violations. This is a separate route from reporting suspected criminal fraud to the FBI.
If you are outside the United States, contact local law-enforcement and consumer-protection authorities, as well as your bank, payment provider, or exchange, through independently verified channels. The U.S. routes above are not universal filing procedures.
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Is this crypto recovery service a scam?
Treat unexpected offers to recover lost crypto with caution, especially if the person claims to be an investigator, government official, exchange employee, or lawyer. A second scammer may reuse details from the first incident or pose as a law firm or agency. The FBI warns that fictitious law firms have targeted cryptocurrency-scam victims. FBI alert on fictitious law firms targeting cryptocurrency-scam victims.
- They guarantee recovery or say funds are already located and waiting to be released.
- They demand an upfront fee, purported tax, or payment for a release, seizure, or investigation.
- They ask for your private key, seed phrase, password, one-time code, identity documents, or banking information.
- They contact you unexpectedly and pressure you to act before you can verify their identity independently.
- They claim official authority or say they can compel an exchange to return funds, but cannot be independently confirmed.
The FBI says law enforcement does not charge victims a fee to investigate crimes, and private recovery companies cannot issue seizure orders. The SEC also warns against paying upfront to recover an investment. Do not send money or sensitive information to an unsolicited recovery claimant; verify any organization through contact information found independently. SEC Investor.gov resources for victims.
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Does the payment method change what I should do?
Yes. Contact each provider involved promptly, explain that you suspect fraud, and ask what security, stop-payment, dispute, or recall options apply to your specific transaction. A payment provider’s ability to help depends on the payment type and circumstances; reporting does not guarantee a reversal.
| How you paid | What to ask the provider |
|---|---|
| Crypto sent from an exchange or wallet | Ask the platform to secure any affected account and whether it can take action on a pending transfer or receiving account. Provide the transaction hash and wallet addresses if available. |
| Bank transfer or wire | Ask the bank or wire service immediately whether the payment can be stopped, recalled, or disputed and how to secure the account. |
| Credit or debit card | Ask the card issuer how to dispute the charge and whether the card or account should be secured. |
| Payment app or other service | Ask the provider about its fraud-reporting, dispute, and account-security process for that payment. |
Why quick reporting and records matter
Reporting promptly gives providers and authorities the information they need to assess what happened, even though it cannot guarantee recovery. The FBI reported more than $2.5 billion in losses from cryptocurrency investment fraud in 2022; that figure covers reported losses in that specific category, not all crypto crime or funds recovered. In a separate alert, the FBI reported over $9.9 million in losses to fictitious-law-firm recovery schemes between February 2023 and February 2024. Neither figure is a recovery rate.
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