How to Get a Refund or Exchange From the Microsoft Store

There isn’t one refund process for every Microsoft Store purchase. Start with what you bought and who billed you: physical products go through Microsoft Order history, Xbox games and add-ons use Microsoft’s digital-refund request, Microsoft-billed subscriptions are handled under Services & subscriptions, and purchases from Apple, Google, or another retailer must be taken to that seller. Rules and deadlines vary by country and product.

Choose the right refund route

Before you submit a request

Confirm which Microsoft account made the purchase, whether Microsoft or a third party processed payment, and whether the item is physical, digital, or a subscription. For a physical order, check its date and delivery status. For a subscription, identify its billing provider. These details determine which form or seller can act on the request.

#	Preview	Product	Price
1		$10 XBOX Gift Card [Digital Code]	$10.00	Buy on Amazon
2		$100 XBOX Gift Card [Digital Code]	$100.00	Buy on Amazon
3		$50 XBOX Gift Card [Digital Code]	$50.00	Buy on Amazon
4		$30 XBOX Gift Card [Digital Code]	$30.00	Buy on Amazon
5		$25 XBOX Gift Card [Digital Code]	$25.00	Buy on Amazon

As practical preparation, gather the order number, purchase date, product name or configuration, payment method, and a concise explanation of the issue. For a shipped return, keep the carrier tracking number; for damage, take photos of the item and packaging. These are useful records, not a universal list of required documents.

Return or exchange a physical Microsoft Store product

Submit a return request

1. Sign in to the Microsoft account used to buy the product and open Order history.
2. Find the order and select Request a return, if the option is available.
3. Answer the return questions and follow the instructions Microsoft provides.
4. If Microsoft supplies a prepaid shipping label, print it and use it before it expires. Pack the product securely, including its accessories, cables, and documentation where available; retaining the original packaging is helpful.
5. Ship the package using the supplied method and keep the tracking receipt.
6. Check the return status in Order history.

Microsoft says it will inspect an eligible returned item and either issue a refund or ship a replacement. For an approved return, Microsoft generally processes the refund within 3–5 business days after it receives and approves the item; this is not a promise of when the money will appear in your account. Refunds generally go to the original payment method, and original shipping and handling charges may be deducted. See Microsoft’s device return and refund terms.

#1 Best Overall

$10 XBOX Gift Card [Digital Code]

• THE PERFECT GAMING GIFT — Buy an XBOX Gift Card for yourself or a friend and let them choose the games, add‑ons, subscriptions, and accessories they want most.
• USE FOR GAMES & CONTENT — Redeem for thousands of digital XBOX games, from backward compatible classics to the latest new releases, plus DLC and in‑game currency.
• GAME PASS READY — Apply your balance toward XBOX Game Pass Ultimate to play new titles on day one* and access a library of hundreds of high‑quality console games.
• PRE‑ORDER & PRE‑INSTALL GAMES — Use your balance to pre‑order and pre‑download upcoming titles so you’re ready to play the moment they launch.
• NO FEES OR EXPIRATION — XBOX Gift Cards never expire and have no service fees, so your balance is ready whenever you are.

$10.00

Buy on Amazon

The advertised 60-day return period applies only to selected products and markets, not every Microsoft Store purchase. Online returns are also unavailable in some markets. Items outside the eligible period, damaged or modified products, products missing parts, or items without proof of purchase may be rejected under Microsoft’s terms.

What to expect from an exchange

An exchange may be offered through the return process, but a different configuration may require returning the original product and buying the preferred version separately. Microsoft also says customers can contact Sales Support about an exchange; availability depends on the product and circumstances, so don’t assume a direct swap is possible.

For U.S. customers, Microsoft’s device guidance lists Sales Support at 1-800-642-7676, Monday through Friday, 6:00 a.m.–6:00 p.m. Pacific Time. Verify the current contact option and hours on Microsoft’s device support page, since contact details can change.

Request a refund for a Windows app or PC game

Use Microsoft’s digital app and game refund pathway rather than the physical-item return form. Sign in with the purchasing account, select the item, choose Request a refund, provide a reason, select Next, review the details, and select Submit. Microsoft says processing a digital refund request may take up to 72 hours. Check the Refund status tab or the relevant order history for an update. The steps and eligibility rules are described in Microsoft’s app and game refund guidance.

Rank #2

$100 XBOX Gift Card [Digital Code]

• THE PERFECT GAMING GIFT — Buy an XBOX Gift Card for yourself or a friend and let them choose the games, add‑ons, subscriptions, and accessories they want most.
• USE FOR GAMES & CONTENT — Redeem for thousands of digital XBOX games, from backward compatible classics to the latest new releases, plus DLC and in‑game currency.
• GAME PASS READY — Apply your balance toward XBOX Game Pass Ultimate to play new titles on day one* and access a library of hundreds of high‑quality console games.
• PRE‑ORDER & PRE‑INSTALL GAMES — Use your balance to pre‑order and pre‑download upcoming titles so you’re ready to play the moment they launch.
• NO FEES OR EXPIRATION — XBOX Gift Cards never expire and have no service fees, so your balance is ready whenever you are.

$100.00

Buy on Amazon

Submitting a request is not the same as being entitled to a refund. Microsoft says digital goods—including apps, games, add-on content, subscriptions, movies, television shows, and books—are not refundable unless the offer, applicable law, or Microsoft’s eligibility rules allow it. You also cannot return just one item from a bundle while keeping the rest.

Request a refund for an Xbox digital purchase

For an Xbox game, downloadable content, or eligible subscription, use Microsoft’s Xbox digital-refund request. Sign in, select the purchase, choose Request a refund, explain the reason, and submit. Microsoft assesses the request; its stated processing time may be up to 72 hours. Check Xbox order history or the refund-status view for the result. Start at Microsoft’s digital games and apps refund page.

Digital purchases are not automatically refundable, and a bundle component cannot be returned on its own. Eligibility depends on Microsoft’s rules, the purchase terms, and applicable law.

Cancel a Microsoft 365 or other Microsoft subscription

For a subscription billed directly by Microsoft, sign in to the account that purchased it, open Services & subscriptions, choose the subscription, select Manage, then Cancel, and follow the prompts. Review the refund eligibility result shown during cancellation. Microsoft’s subscription refund policy says a refund may be available in most cases within 30 days of the initial purchase or before the first recurring billing date, whichever comes first. It also describes a possible refund of the most recent recurring charge when cancellation occurs within 30 days after payment, limited to one time per Microsoft account per subscription product. Eligibility varies by subscription, country, and applicable law. Read Microsoft’s current subscription refund policy.

Rank #3

$50 XBOX Gift Card [Digital Code]

• THE PERFECT GAMING GIFT — Buy an XBOX Gift Card for yourself or a friend and let them choose the games, add‑ons, subscriptions, and accessories they want most.
• USE FOR GAMES & CONTENT — Redeem for thousands of digital XBOX games, from backward compatible classics to the latest new releases, plus DLC and in‑game currency.
• GAME PASS READY — Apply your balance toward XBOX Game Pass Ultimate to play new titles on day one* and access a library of hundreds of high‑quality console games.
• PRE‑ORDER & PRE‑INSTALL GAMES — Use your balance to pre‑order and pre‑download upcoming titles so you’re ready to play the moment they launch.
• NO FEES OR EXPIRATION — XBOX Gift Cards never expire and have no service fees, so your balance is ready whenever you are.

$50.00

Buy on Amazon

• Turning off recurring billing is not the same as receiving a refund.
• If Microsoft does not grant a refund, access typically continues until the current billing period ends.
• Some countries have prorated-refund rights that do not apply in the United States.
• A prepaid subscription code bought at retail is subject to the retailer’s return policy.
• If Apple or Google billed you, request the refund from that provider. Xbox subscriptions may have a separate Xbox cancellation or refund route.

For additional cancellation details, see Microsoft’s subscription refund instructions.

Handle accidental, unauthorized, or unrecognized charges

Accidental purchase

Use the normal return or digital-refund route for the item. If a child made the purchase, review family purchase controls and payment settings so future purchases are handled as intended.

Charge you do not recognize

Check Microsoft account order and payment activity before concluding that a charge is fraudulent; a different account or recurring subscription may explain it. Microsoft provides guidance for investigating charges and payment disputes at What is a chargeback?

Possible fraud or unauthorized payment

Contact Microsoft promptly and, if appropriate, your bank or payment provider. A chargeback is a payment dispute, not a routine substitute for a return request based on dissatisfaction. Microsoft warns that repeated misuse or abuse of chargebacks may be treated as fraud.

Rank #4

$30 XBOX Gift Card [Digital Code]

• THE PERFECT GAMING GIFT — Buy an XBOX Gift Card for yourself or a friend and let them choose the games, add‑ons, subscriptions, and accessories they want most.
• USE FOR GAMES & CONTENT — Redeem for thousands of digital XBOX games, from backward compatible classics to the latest new releases, plus DLC and in‑game currency.
• GAME PASS READY — Apply your balance toward XBOX Game Pass Ultimate to play new titles on day one* and access a library of hundreds of high‑quality console games.
• PRE‑ORDER & PRE‑INSTALL GAMES — Use your balance to pre‑order and pre‑download upcoming titles so you’re ready to play the moment they launch.
• NO FEES OR EXPIRATION — XBOX Gift Cards never expire and have no service fees, so your balance is ready whenever you are.

$30.00

Buy on Amazon

Track a return, refund, or exchange

• Physical products: Open Microsoft account Order history, find the order, and review its return, exchange, or refund status.
• Games and apps: Check Xbox order history or the refund-status view for the item.
• Subscriptions: Check Order history if Microsoft determined the subscription was eligible for a refund; a cancellation without a refund entry may mean no refund was granted.

Microsoft’s status guidance is at Check the status of your Microsoft Store return or refund. If a refund is marked issued but has not reached your account, allow several days for the bank or payment provider to post it. For hardware, the general 3–5-business-day processing period starts only after Microsoft receives and approves the return, not when you hand it to the carrier.

Troubleshoot a missing return or refund option

“Request a return” is missing

Possible reasons include an expired return period, unavailable online returns in your market, a different Microsoft account, a guest purchase, an order that has not been delivered, a purchase from another retailer, or a digital item that requires a separate refund process. If the purchase was made as a guest, use Microsoft’s Guest Order Lookup option through its device return guidance.

The order is not in Order history

Check that you are signed in to the account used at checkout and search your email for the order confirmation. For a guest order, use Guest Order Lookup. If another retailer processed the sale, that retailer’s account and return system are the right place to look.

The order has not shipped

Open the order and use Cancel item if Microsoft offers it. If it has already been charged or shipped, follow the return or refund route instead. See Microsoft’s order cancellation guidance.

Best Value

$25 XBOX Gift Card [Digital Code]

• THE PERFECT GAMING GIFT — Buy an XBOX Gift Card for yourself or a friend and let them choose the games, add‑ons, subscriptions, and accessories they want most.
• USE FOR GAMES & CONTENT — Redeem for thousands of digital XBOX games, from backward compatible classics to the latest new releases, plus DLC and in‑game currency.
• GAME PASS READY — Apply your balance toward XBOX Game Pass Ultimate to play new titles on day one* and access a library of hundreds of high‑quality console games.
• PRE‑ORDER & PRE‑INSTALL GAMES — Use your balance to pre‑order and pre‑download upcoming titles so you’re ready to play the moment they launch.
• NO FEES OR EXPIRATION — XBOX Gift Cards never expire and have no service fees, so your balance is ready whenever you are.

$25.00

Buy on Amazon

The physical product is defective after the return period

A normal return may no longer be available. Microsoft directs customers with defective devices outside the return window toward Surface Support or warranty service; consult the device guidance for the appropriate support route.

Microsoft rejected the request

Verify the purchasing account and order, confirm Microsoft was the seller, and review the reason and decision shown for the request. If the self-service option is unavailable or the outcome is unclear, contact Microsoft Support or Sales Support with the order confirmation and relevant correspondence. Contacting support does not guarantee an exception to the applicable policy.

For any shipped return, remove personal data where appropriate and check the device carefully: Microsoft says it is not responsible for games or storage devices left inside a returned product.

Quick Recap

Bestseller No. 1

$10 XBOX Gift Card [Digital Code]

Gift cards are region‑specific (U.S. only) and cannot be transferred once redeemed.

$10.00

Bestseller No. 2

$100 XBOX Gift Card [Digital Code]

Gift cards are region‑specific (U.S. only) and cannot be transferred once redeemed.

$100.00

Bestseller No. 3

$50 XBOX Gift Card [Digital Code]

Gift cards are region‑specific (U.S. only) and cannot be transferred once redeemed.

$50.00

Bestseller No. 4

$30 XBOX Gift Card [Digital Code]

Gift cards are region‑specific (U.S. only) and cannot be transferred once redeemed.

$30.00

Bestseller No. 5

$25 XBOX Gift Card [Digital Code]

Gift cards are region‑specific (U.S. only) and cannot be transferred once redeemed.

$25.00

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.