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Scan for outdated or missing drivers - takes under a minuteDriver Scan →Repair Windows errors before they cause bigger problemsFix Now →You can claim the 2026 WA Student Assistance Payment without using the ServiceWA app. The Department of Education offers an online claim form and a printable paper form. You will need each eligible student’s WA student number, their enrolment details, bank account information and identity documents for a 100-point check. Alternative claims can take up to 30 days to process.
Payment amounts and deadline
The 2026 round is a one-off payment to help with school-related and everyday costs. The amount is paid for each eligible student; the government does not say recipients must provide receipts or spend it only on specified purchases. Claims opened at 9am on 20 July 2026 and close on 25 September 2026. Check the official 2026 payment information.
| Student category | Payment per eligible student |
|---|---|
| Kindergarten | $150 |
| Primary school | $150 |
| Secondary school | $250 |
For example, a household with two eligible primary students and one eligible secondary student could claim $550 in total. The deadline applies to claims, so do not leave an alternative claim until the final day: manual checks can take longer.
How to claim without ServiceWA
Use the Department of Education’s WA Student Assistance Payment page and look for its current alternative claim methods. The government provides an online form and a printable paper form; the form controls and submission instructions may change, so follow the current page and form rather than relying on an old address or saved instructions.
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Online claim
- Open the Department of Education’s WA Student Assistance Payment page and choose the alternative online claim method.
- Enter the claimant and student details requested. Include information for each eligible child you are claiming for.
- Provide copies or details of identity documents that meet the 100-point identification check.
- Enter the bank account details for the payment, submit the claim and keep the confirmation or claim reference.
Paper claim
- Download the printable claim form from the Department of Education page.
- Complete the form with the requested claimant and student details.
- Attach copies of identity documents that meet the 100-point check.
- Follow the submission instructions printed on the current form. Keep a copy of the completed form and documents.
Neither alternative route removes identity verification: both require documents for the 100-point check. The online and paper routes can take up to 30 days because identity checks are handled manually.
What to have ready
Gather these details before you start, particularly if you are claiming for several children:
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- Each student’s WA student number (WASN).
- The student’s full name as enrolled, date of birth, school name and year level.
- Bank account details for the deposit.
- Copies of the claimant’s identity documents for the 100-point check.
A student’s WASN may appear on school reports, NAPLAN results or some school-issued secondary SmartRider cards. If you cannot find it, contact the school. This is especially relevant for children who began Kindergarten or Pre-primary in 2026 and do not yet have a document showing their number.
The alternative-claim guidance confirms the 100-point requirement but does not set out a complete points schedule here. Follow the current form’s identity instructions rather than assuming which combination of documents will qualify. If you cannot provide 100 points, contact the child’s school; official guidance says the school may help submit a claim.
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Who is eligible, and who may claim?
The detailed 2026 eligibility rules include students in these categories:
- Kindergarten to Year 12 students enrolled in a WA public or non-government school.
- Pre-primary to Year 12 students educated by a registered home educator.
- International full-fee-paying students enrolled in a WA-registered school.
- Mature-age students studying towards a Western Australian Certificate of Education (WACE).
- Students in the care of approved family, significant-other or community foster carers.
- Students enrolled at the School of Isolated and Distance Education, Christmas Island District High School or Cocos Island District High School.
Eligibility is validated using the student’s WASN. A claim may be lodged by the child’s primary caregiver, such as a parent, guardian or carer; a student aged 18 or over; an independent minor who meets the relevant WA education requirements or has qualifying Centrelink evidence; or a carer covered by the Western Australian Carers Recognition Act 2004. See the full 2026 eligibility and claimant guidance if your circumstances are unusual.
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Choosing between the app and alternatives
| Route | What to expect |
|---|---|
| ServiceWA app | Successful claims are expected to be paid in approximately seven working days. It requires ServiceWA and Digital ID/myID at Standard identity strength. |
| Department online form | Avoids the app, but requires documents for the 100-point check; processing can take up to 30 days. |
| Printable paper form | A non-app option requiring the same identity check; processing can take up to 30 days and depends on completing and submitting the current form correctly. |
| School assistance | May help with submitting a claim, particularly if you cannot provide the required ID or need help finding the WASN. |
| Digital Assist Kiosk | Free in-person help with the app, Digital ID/myID, login and claiming; locations and availability should be checked before visiting. |
The app is promoted as the faster route, not the only route. If you want to use it but need face-to-face help, check the ServiceWA Digital Assist Kiosk information for current locations and what to bring.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Common problems and what to do
You do not have the child’s WASN
Check a school report, NAPLAN result or eligible school-issued secondary SmartRider card, then ask the school if you still cannot locate it. For a child new to Kindergarten or Pre-primary in 2026, the school can advise how to obtain the number.
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- User-Friendly Layout - The budget planner features a user-friendly layout designed for easy navigation and organization. Each month, you'll find dedicated budget pages where you can set financial goals, track your income, and plan your expenses. Additional sections include debt trackers, savings goals, bill payment trackers, and more, making it simple to stay on top of your finances.
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- Reliable and Convenient Design - Our monthly budget planner is designed for your convenience and built to last. The elastic band keeps everything securely in place, and the dual-sided pocket provides extra storage. Experience a budget planner that combines practicality and durability.
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You cannot provide 100 points of ID
Contact the child’s school for help submitting a claim. Do not assume that the online form avoids the identification requirement.
The child has only one name
If the app requires a family name that the child does not have, use the printable paper claim form instead.
You entered the wrong bank details
If the claim has already been processed, call ServiceWA Customer Care on 13 33 92 with the claim reference. For an app claim, find the reference in the ServiceWA Inbox; for a Department online claim, check the claimant email. The government warns that it and ServiceWA cannot be held responsible for inaccurate bank details supplied by the claimant, so contact them promptly.
You cannot use the app or it is not working
Submit through the Department’s online or paper route, or ask the school for assistance. If you still want to use ServiceWA, a Digital Assist Kiosk can help with setup and claiming. ServiceWA Customer Care is listed at 13 33 92, available 24 hours a day, seven days a week; the Department also provides this contact on its payment information page.
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Successful ServiceWA claims should be paid into the nominated account in approximately seven working days. Alternative online and paper claims may take up to 30 days because the identity check is manual. App updates appear in the ServiceWA Inbox; updates for alternative claims are sent to the email address nominated on the form. Save the claim reference so you can follow up if needed.
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