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1Scan for outdated or missing drivers - takes under a minute2Repair Windows errors before they cause bigger problems3Fix the driver behind crashes, sound loss and screen glitchesThe Davos digital-wallet panel’s central proposal was to make credentials issued by different organizations work across borders and sectors—not merely to put more documents in a phone. That requires shared technical standards, reliable security and certification, privacy protections, and cooperation among governments, technology providers and the organizations that accept credentials.
The European Union’s Digital Identity Wallet is the clearest near-term test of that idea: EU rules set a 2026 deadline for each member state to make a wallet available and accept wallets from other member states. Use by individuals is voluntary. The wider vision could connect identity, payments, travel, health and education credentials, but a wallet app is useful only where organizations are equipped to accept what it presents.
What the Davos panel proposed
The OpenWallet Forum High Level Panel met in Davos on 22 January 2025. The International Telecommunication Union (ITU) and the Linux Foundation organized the session, which was hosted by the Government of Switzerland. Its focus was global interoperability for wallets and credentials, followed by a call for enhanced cooperation.
The proposition is that credentials from different issuers should be storable in a wallet, presentable when needed, and verifiable by organizations across borders and sectors. In practice, that makes a universal wallet more than a container on a phone: it depends on the systems used by issuers and verifiers being able to work together.
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ITU Secretary-General Doreen Bogdan-Martin described the goal as wallets that are “interoperable, secure, and useful anywhere we take them.” The ITU recommendations and the OpenWallet Forum call for action point to common specifications, security, privacy, inclusion and sustained multistakeholder coordination as prerequisites.
How a universal wallet would work across organizations
A wallet may hold digital credentials from separate issuers, such as public agencies, schools, financial institutions or health organizations. A user could present a relevant credential to a verifier—for example, a driving licence to an appropriate service—rather than relying on every organization to issue and accept credentials in its own incompatible format. The panel’s agenda lists potential documents including licences, education certificates, passports, visas, banking cards, medical cards, employee IDs, civil-status certificates, land titles and health records.
The OpenWallet Forum describes multipurpose wallets as part of digital public infrastructure and a means of participating in the digital economy. Its proposed scope includes identity, health records, driving licences, travel documents, education qualifications, payments and digital assets. These are examples of intended contents or functions, not a claim that every wallet already supports them.
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What has to interoperate
- Issuers: organizations that issue credentials need compatible ways to create them.
- Wallets: software needs to store and present credentials reliably.
- Verifiers: services and organizations need to recognize and check credentials issued elsewhere.
- Rules and accountability: participants need shared expectations for security, privacy, certification and handling failures or disputes.
Without acceptance by relying organizations, a wallet can contain credentials yet offer little practical value. The panel therefore treats cross-border exchange and testing, sector coverage, and coordination between public and private participants as infrastructure work—not just app development.
What makes the “best future” different from a collection of wallet apps
The ITU’s recommendations and the OpenWallet Forum’s call for action describe a set of design priorities. They are useful criteria for judging a wallet project, but the panel did not establish a single product or universal system that already meets them everywhere.
| Priority | What it means for a wallet system |
|---|---|
| Interoperability | Common technical specifications for issuers, wallets and verifiers, supported by cross-border credential exchange and testing. |
| Security and certification | Reliable implementations and ways to establish that credentials and relying parties are authentic. |
| Privacy and user control | Selective sharing, transparent transactions and limits on tracking or profiling. |
| Usability and inclusion | Designs that work for different users, sectors and countries, with implementation assistance where needed. |
| Governance | Ongoing coordination among governments, standards bodies, device manufacturers, software developers, academia and civil society. |
| Sector coverage | Working use cases in public services, finance, health, travel, education and commerce. |
For consumers, the practical test is not how many credentials a wallet advertises, but whether the organizations they deal with accept those credentials and whether users can understand and control each presentation. For governments and businesses, the test includes whether the system can be integrated, audited and governed across participating organizations.
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What the EU Digital Identity Wallet rules establish
The EU has turned the concept into a legal and technical rollout. The European Commission adopted five implementing regulations in late 2024 covering core wallet functionality and certification. The regulations establish uniform standards addressing cross-border document formats, reliability, security, privacy, local data storage, user-controlled disclosure and a privacy dashboard. The Commission described this as a major step toward member states releasing wallets by the end of 2026.
The Council of the EU says each member state must make a wallet available to citizens by 2026 and accept wallets from other member states. This is a requirement on member states; it does not mean that individuals are required to use a wallet. For natural persons, issuance, use and revocation are free. Application software components are open source, subject to justified exceptions.
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What could go into a wallet—and what users should check
The Davos agenda and OpenWallet Forum call for action describe a broad range of possible credentials and functions. A wallet’s actual contents depend on which issuers provide credentials and which uses its implementation supports. The examples below describe the envisioned scope, not a guarantee of availability in a particular country or app.
- Identity and civil status: identity credentials and civil-status documents.
- Travel and mobility: passports, visas, travel documents and driving licences.
- Education and work: education qualifications, certificates and employee IDs.
- Finance and commerce: banking cards, payment functions and digital assets.
- Health and property: medical cards, health records and land titles.
When evaluating a wallet, a consumer should look for clear information about which credentials it supports, who issues them, which organizations accept them, what information is disclosed in a transaction, and what privacy and security protections apply. The panel’s recommendations also make accessibility and inclusion relevant: a system intended for public infrastructure must account for varied users and national implementation capacity.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How the privacy and security model is meant to protect users
The proposed approach centers on giving users control over what they disclose rather than treating a credential presentation as permission to expose every stored detail. Selective sharing, transaction transparency and limits on tracking or profiling are explicit priorities in the ITU recommendations. The EU framework adds local data storage, user-controlled disclosure and a privacy dashboard among its standards.
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Security has a separate but connected role. A verifier needs confidence that a credential is authentic and that the party presenting or relying on it is legitimate. Certification and reliable wallet implementations are intended to support that confidence. They do not remove the need for trustworthy governance, clear accountability or routes for redress when a system fails or a user disputes an outcome; these are part of the broader trust requirements identified in the World Economic Forum’s discussion.
Why interoperability matters to personal finance and business
For individuals, a wallet could reduce friction when proving identity or presenting a payment-related credential, but any benefit depends on actual acceptance by services. For companies and public bodies, a more interoperable system could make trusted, user-authorized data sharing a basis for new services. It also creates implementation work: integration with wallet systems, security and certification, and processes that support transparency, auditability, fairness, privacy and redress.
The World Economic Forum describes a shift from point solutions, such as payment apps and mobile driving licences, toward infrastructure that could integrate identity, money and tokenized objects. It cites a Market Data Forecast projection, published in 2024, of 21.5% growth to an $8.6 billion tokenization market by 2028. That is a market forecast, not a measure of wallet adoption or evidence that universal wallets will achieve a particular user count.
The likely opportunity is therefore broader than selling a consumer app. It includes the work needed to make wallets trusted and usable across institutions: interoperability, certification, integration and trust services. The Davos panel did not establish global adoption figures, user counts or deployment costs, so those should not be inferred from the market projection.
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