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A free scan shows the junk files, broken settings and background clutter dragging Windows down - then fixes them in one click.Free scan · Windows 10 & 11To save a new payment method in Brazil’s 99 passenger app, open Menu → Pagamento → Adicionar método de pagamento. Choose the method shown for your account, enter the requested details, complete any verification, and then confirm that it appears under your saved payment methods. Depending on your app version, the add control may instead appear inside Métodos de Pagamento.
Before adding a payment method
- Check that you are signed in to the correct 99 passenger account.
- Have the card or payment-account information requested by the app available. For a card, this commonly includes the number, expiration date, security code, and sometimes cardholder information.
- Use a reliable internet connection and keep access to your bank’s verification step, if one is requested.
- Expect the available methods to vary by account, location, ride type, product, and app version. Do not assume that every passenger will see every option.
99’s public instructions are for Brazil. The labels can differ slightly between Android, iPhone, languages, and app releases.
Add a card or another payment account
- Open the 99 app.
- Tap Menu.
- Tap Pagamento.
- Tap Adicionar método de pagamento.
- Choose an available option, such as a credit card, debit card, or (where offered) PayPal.
- Enter the payment details requested on screen.
- Complete any bank, PayPal, or in-app verification.
- Tap the save or confirmation control shown by the app.
These first menu steps are the route published by 99: Menu → Pagamento → Adicionar método de pagamento. The same page references registering PayPal, but availability is not guaranteed for every account, city, or 99 service.
Confirm that it was saved
Return to Pagamento and open Métodos de Pagamento, if that section is shown. The new card or account should appear in the list. 99 does not document one universal success-message wording, so the saved entry is the practical confirmation.
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If the add option is in a different place
If you cannot find Adicionar método de pagamento:
- Return to the main passenger screen and open Menu again.
- Look for Pagamento or Métodos de Pagamento.
- Open the saved-methods area and look for its add control.
- Update 99 through your device’s official app store if the menu appears incomplete.
- Sign out and back in once if the payment section still does not load.
- Contact 99 through in-app support if the option remains unavailable.
Do not confuse passenger ride-payment settings with the broader 99Pay area. The exact controls can also depend on the account, selected product, and current app release.
Use the new method for a ride
Saving a method to your account and choosing a method for one ride are separate actions.
For a single ride
- Start requesting a ride and enter the destination as usual.
- On the booking screen, tap the payment option displayed near the request controls.
- Select the saved card or other method you want for that ride.
- Before confirming the request, check that the intended method is displayed.
99 identifies changing the payment method during ride booking as a separate workflow from registering a method in account settings. A saved card is not necessarily available for every ride or 99 service.
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Add a second card
Repeat Menu → Pagamento → Adicionar método de pagamento. If your version opens Métodos de Pagamento first, use the add control there. After saving, return to the list and distinguish the new card using the information the app displays, such as its final digits.
99’s public help content does not state a universal maximum number of cards, so do not rely on claims that the app permits an unlimited or fixed number.
Delete or replace a payment method
Open Pagamento → Métodos de Pagamento, select the saved card or account, and use the remove or delete control shown by your version of the app. 99 confirms that cards can be added and deleted from this area, but its public instructions do not guarantee one button label: 99 help on correcting passenger data.
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Replacing an expired card
- Add the replacement card first.
- Check that it appears as an available method.
- Remove the expired card afterward, if the app permits removal.
Before requesting a ride, verify which method is selected on the booking screen. Adding a card does not establish a documented universal default.
When registration fails
99 advises checking the error displayed by the app; its public page does not provide a complete error-code table: 99 passenger payment instructions.
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- Recheck the card number, expiration date, and security code.
- Confirm that the card is not expired or cancelled.
- Ask the issuer whether online or app payments are enabled.
- Check available credit or account balance.
- Look in the bank app for a declined or pending authorization.
- If the issuer blocked the attempt, follow the bank’s instructions before retrying.
A card being saved in 99 is not a guarantee that the issuer will authorize a later ride.
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Verification does not arrive
- Wait briefly and retry once rather than repeatedly submitting the form.
- Check the bank app for an approval request.
- Verify the phone number or email used for the verification.
- Check blocked SMS, email spam, or notification settings.
- Try another payment method that the ride screen offers.
- Contact the bank when the failure occurs during bank authentication; contact 99 when the app itself reports the problem.
The card is saved but cannot be selected
Open the payment selector on the ride-booking screen and review the methods offered for that specific ride. A method can be stored in the account yet unavailable for a particular city, product, account condition, or fare.
The payment menu is missing
Make sure you are in the passenger account, not a different 99 area, and try the alternate Métodos de Pagamento path. Updating or reinstalling may be a troubleshooting attempt, but neither is a guaranteed fix. If the menu still does not appear, use 99’s in-app support.
The method was added to the wrong account
Payment details are associated with the account currently signed in. Check the profile and phone number before adding financial information. If you cannot access the correct account, use 99’s official support channel instead of repeatedly registering the card.
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Cash, Pix, 99Pay, and PayPal
Select whichever options actually appear in the ride’s payment selector. The 99 help center has separate topics for available payment methods and changing a ride’s method, indicating that availability is contextual. PayPal is referenced as a registrable method in 99’s published passenger instructions, but it should not be treated as universally available. The same caution applies to cash, Pix, and 99Pay.
For the latest passenger guidance, see the 99 passenger help center.
Quick Recap
Quick decision guide
| What you want to do | Where to go |
|---|---|
| Save a new card or payment account | Menu → Pagamento → Adicionar método de pagamento |
| Find, add, or delete a saved card | Pagamento → Métodos de Pagamento |
| Use another method only for the current ride | Tap the payment option on the ride-booking screen |
| Investigate a failed registration | Read the displayed error, check the issuer or verification step, then contact 99 if needed |
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