On Amazon.com, check the packing slip that came with the gift or the digital gift receipt Amazon emailed you. The gift return order number is 17 digits, formatted like 123-1234567-1234567. If neither document is available, your next step depends on whether you have the shipment’s tracking number.
Where to look for the order number
- Packing slip: Check the slip included in the parcel. Amazon says the 17-digit order number appears there.
- Digital gift receipt: Search your email for the gift receipt Amazon sent and look for the same 17-digit number.
Amazon’s Return a Gift help page gives the example 123-1234567-1234567. The hyphens separate the digits; the order number is not the shipment tracking number.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
|
Amazon eGift Card - Amazon Logo | $50.00 | Buy on Amazon |
| 2 |
|
Amazon eGift Card - Happy Birthday | $50.00 | Buy on Amazon |
| 3 |
|
Amazon eGift Card - Birthday Wishes | $50.00 | Buy on Amazon |
| 4 |
|
Amazon Physical Gift Card in a Gift Box - Better than Gold - Black | $50.00 | Buy on Amazon |
| 5 |
|
Amazon Physical Gift Card in a Mini Envelope - Candlelight Celebration | $50.00 | Buy on Amazon |
If you cannot find either receipt
You have the tracking number
Contact Amazon and provide the tracking information. Amazon’s gift-return guidance says to contact support when the packing slip and digital gift receipt are missing but you have the tracking number.
You have no order number or tracking number
Ask the gift purchaser to contact Amazon. Amazon’s Return Policy also advises asking the gift giver if the order number is missing.
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- Amazon.com Gift Cards never expire and carry no fees.
- Multiple gift card designs and denominations to choose from.
- Redeemable towards millions of items store-wide at Amazon.com or certain affiliated websites.
- Available for immediate delivery. Gift cards sent by email can be scheduled up to a year in advance.
- No returns and no refunds on Gift Cards.
Use the number to start a gift return
- Open Amazon’s Gift Returns Center.
- Enter the 17-digit order number from the packing slip or digital gift receipt.
- Follow the on-screen steps to submit the gift return.
This guidance is for Amazon.com’s US help pages; the sources do not establish that other Amazon marketplaces use the same format or process. Finding the gift order number is a return step, not a way to view the purchaser’s full order history.
Quick Recap
Best Value
- Gift Card is redeemable towards millions of items storewide at Amazon.com
- Gift Card has no fees and no expiration date
- Gift Card is affixed inside a mini envelope
- Free One-Day Shipping (where available)
- Scan and redeem any Gift Card with a mobile or tablet device via the Amazon App
Rank #4
- Gift Card is redeemable towards millions of items storewide at Amazon.com
- Gift Card has no fees and no expiration date
- Gift Card is nested inside a specialty gift box
- Free One-Day Shipping (where available)
- Scan and redeem any Gift Card with a mobile or tablet device via the Amazon App
Rank #3
- Amazon.com Gift Cards never expire and carry no fees.
- Multiple gift card designs and denominations to choose from.
- Redeemable towards millions of items store-wide at Amazon.com or certain affiliated websites.
- Available for immediate delivery. Gift cards sent by email can be scheduled up to a year in advance.
- No returns and no refunds on Gift Cards.
Rank #2
- Amazon.com Gift Cards never expire and carry no fees.
- Multiple gift card designs and denominations to choose from.
- Redeemable towards millions of items store-wide at Amazon.com or certain affiliated websites.
- Available for immediate delivery. Gift cards sent by email can be scheduled up to a year in advance.
- No returns and no refunds on Gift Cards.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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