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The Money Desk · Blog
Re:

How Do I See My Card Number in the Chase App?

Chase’s app may not reveal all 16 digits of a physical credit card number. Here’s what to check instead, and what “Show details” actually shows.
From TheFinanceBase Team2 min to read

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Chase’s current guidance does not provide a dependable way to reveal all 16 digits of a physical credit card number in the Chase Mobile app. Open the card account to review the information available for it, but don’t assume the app has a control that displays the full number. If you need the number, check the physical card first; Chase says online statements typically show only the last four digits.

Check the card account in Chase Mobile

  1. Sign in to the Chase Mobile app and open the relevant credit card account.
  2. Review the card information available on that screen. Chase’s guidance does not establish a universal sequence of taps that reveals the full physical card number, so a full-number display may not be available for your account.

Chase says full card numbers may be concealed in its digital platforms. If the number is not shown, that does not necessarily mean you have missed a setting.

Where to find the number if the app doesn’t show it

Physical card

Check the front or back of the physical card. Chase says the card number is generally printed above the expiration date. This is the most direct place to look if you have the card with you.

Statements

Chase says a paper statement may show the full card number, while online statements typically show only the last four digits. Do not count on an online statement to provide all the digits.

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Why “Show details” may not reveal a credit card number

Chase’s documented “Show details” control applies to deposit accounts: after selecting a deposit account, it can show the bank account and routing numbers. Those are not credit card numbers, and this instruction is not a way to reveal a credit card’s full number. Chase’s account and routing number instructions cover that feature.

Can a digital wallet or virtual card number help?

Adding an eligible card to a digital wallet lets you use it for payments, but Chase’s wallet setup instructions do not say that the wallet reveals the physical card number. Chase also says it does not offer issuer-generated virtual card numbers, so you cannot generate one through the Chase app as a substitute. Chase’s digital wallet guidance explains how to add an eligible card.

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Get account-specific help safely

If the app’s screens differ or you need help finding available card information, ask the in-app Chase Digital Assistant to help navigate the app, or contact Chase through an official support channel. Chase describes the assistant as able to answer questions and help with navigation or some simple tasks: Chase Digital Assistant.

Do not post or email your card number, security code, or other credentials to seek help, and do not enter them into an unverified third-party app.

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