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1Clear out junk files and repair common Windows errors2Scan for outdated or missing drivers - takes under a minute3Repair Windows errors before they cause bigger problemsTo contact Amazon UK, start in the Customer Service section of Amazon’s website or app, select the issue, and use the contact option shown for your case. Amazon lists phone, chat, email and self-service support, and says Customer Service is available 24/7; not every option is necessarily offered for every issue.
1. Start with Amazon Customer Service
Open Amazon’s Customer Service page or the equivalent help section in the app. Choose the order, account or other issue you need help with, then follow the route displayed. Depending on the case, Amazon lists phone, chat, email and self-service options. Its published 24/7 availability refers to Customer Service generally, not a guarantee that every contact method is available for every issue.
Starting from Amazon itself also helps direct you to the right team rather than a number or address found elsewhere. If you need to speak to someone, look for a chat or call option after selecting the issue.
2. Chat with Amazon
In Customer Service, select the relevant issue and choose chat if Amazon offers it. The available route depends on the case you selected. For accessibility support, Amazon says its messaging assistant may resolve the issue or connect you with a person, and that the accessibility chat remains active for 24 hours.
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3. Request a phone call
Choose the issue in the Customer Service flow and select a call option if one appears. Amazon’s public guidance does not establish a universal customer-service phone number or promise that a callback option will be available for every case, so use the official flow to see what is offered for your issue.
For accessibility support, Amazon publishes these steps: open Contact Us, select “Accessible Support for Customers with Disabilities,” choose the support need, then request a phone call. The route is specific to accessibility support.
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4. Use email if Amazon offers it for your issue
Amazon lists email among its general support modes, but you should use the email route presented after selecting your issue rather than assume there is one public inbox for all customer-service queries.
For detailed accessibility requests, Amazon’s accessibility page offers “Email Us” and lists [email protected]. This is a specialist address for the accessibility support team, not a general customer-service address.
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For routine order or account matters, Amazon’s self-service pages may resolve the problem without a live conversation:
- Your Orders: access, edit or cancel orders; track a package; start a return or replacement; access an invoice; and get help with orders sold by third-party sellers.
- Your Returns: check return and refund status.
- Your Account: manage personal information and order details, including login, security and payment settings.
For a faulty or damaged item
For an item that is not working, open Your Orders, select the item and choose “Get Product Support” if shown. Amazon’s Product Support options can include troubleshooting guides, spare parts, manufacturer contact, calls or chat; availability varies by item. For a refund or replacement for a damaged, defective or broken item, Amazon directs customers to Your Orders.
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For a delivery problem
In Your Orders, select “Track Package” to see which carrier is handling that shipment. Amazon says to contact the relevant carrier in some situations, including when tracking says the parcel was delivered but you cannot find it, or when you need more detailed tracking. Check the carrier assigned to your specific order before contacting one.
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If someone calls claiming to be from Amazon and you feel uneasy, end the call and contact Customer Service through the Amazon app or website. Amazon warns customers not to share passwords, one-time passcodes, payment-card details, bank details or gift-card details during a suspicious call.
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For accessibility support, Amazon recommends signing in and checking that the account’s country setting matches your current address. If you are signed out or the country setting does not match, support for account-specific issues may be limited or require extra identity checks. The accessibility page explains its phone, chat and email routes through Contact Us.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
