Mouser Electronics announced the opening of its first Canadian Customer Service Center in May 2018, locating it at Catalyst137 in Kitchener-Waterloo, Ontario. Mouser’s current contact directory lists a Kitchener office, but its published pages do not establish whether that office is still at Catalyst137.
When did Mouser open its Canadian customer service center?
In a May 9, 2018 announcement, Mouser said its Canadian Customer Service Center had opened that month. The company described it as its first such center in Canada and its 23rd local customer service center worldwide, including five in North America at the time. Those counts describe Mouser’s 2018 announcement, not its current office network. Mouser’s 2018 announcement.
Where is Mouser’s Canadian office?
The 2018 announcement placed the center at Catalyst137 in Kitchener-Waterloo, Ontario. Mouser’s current Canadian contact page lists its Canadian office at 137 Glasgow Street, Unit 475 A, Kitchener, Ontario N2G 4X8, Canada; its global branches page lists the same address. The current listings confirm a Kitchener office, but do not establish that it remains at Catalyst137 or that all details of the 2018 operation are unchanged. Mouser Canada contact page · Mouser global branches.
What support does Mouser list for Canadian customers?
Mouser said the local team would assist with orders, answer technical questions, and handle local and regional calls for Canadian engineers, buyers, and hardware innovators. Its current Canadian contact page lists help with quotes, datasheets, product information, alternate parts, orders, returns, and other customer-service needs. The current list is not proof that every service began with the 2018 center. 2018 announcement · Current Canadian contact page.
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Current contact details
Mouser’s Canadian contact page lists customer service and technical support at (800) 346-6873 and [email protected]. It lists office hours as Monday through Friday, 8 a.m. to 8 p.m. EST. Contact details and hours can change, so check the official Canadian contact page before calling or visiting.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What did Mouser say about the center’s role?
Mouser Vice President of Americas Customer Service and Sales Coby Kleinjan said the company viewed its local presence as a contribution to the region’s innovation, design, and manufacturing community. He also said Mouser aimed to serve Canadian customers with local service and access to products and technologies from more than 700 manufacturers. That manufacturer figure was a company statement in 2018, not an independently audited or current catalog count. Mouser’s May 9, 2018 announcement.
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