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Data Breach at Debt Settlement Firm Impacts 160,759 People

Next Level Finance Partners, doing business as Century Support Services, reported an external system breach affecting 160,759 people. Here are the dates, potentially exposed information and steps for recipients of the notice.
From TheFinanceBase Team3 min to read
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Next Level Finance Partners, LLC, which does business as Century Support Services, reported an external system breach affecting 160,759 people, including 56 Maine residents. The Maine Attorney General’s 2025 filing lists the incident window as September 10 through November 7, 2024; the company discovered the incident on May 30, 2025 and notified consumers on June 27, 2025.

What happened in the Century Support Services breach?

The Maine Attorney General classifies the event as an external system breach (hacking) involving Next Level Finance Partners, LLC d/b/a Century Support Services. The filing identifies when the incident occurred and when it was discovered, but does not establish the intrusion technique, identify an attacker, or confirm ransomware.

Event Date or figure Source and qualification
Incident window September 10–November 7, 2024 Maine Attorney General filing, 2025
Discovery May 30, 2025 Maine Attorney General filing, 2025
People affected 160,759 total, including 56 Maine residents Maine Attorney General filing, 2025
Consumer notification June 27, 2025 Maine Attorney General filing, 2025

The gap between the 2024 incident window and the 2025 discovery date means the dates describe different stages: the suspected unauthorized activity occurred first, and the company later determined that an incident had occurred.

What information may have been exposed?

SecurityWeek reported on July 15, 2025 that files potentially accessed or copied could contain personal, financial and health-related information. The report listed:

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  • Names
  • Social Security numbers
  • Dates of birth
  • Driver’s license numbers
  • State identification numbers
  • Passport numbers
  • Medical and health-insurance information
  • Financial-account information
  • Digital signatures

This detailed list is from SecurityWeek’s account. The available Maine filing excerpt does not provide a complete field-by-field description of the information acquired, so the list should be understood as information that may have been involved, not proof that every person’s record contained every category.

What protection did the company offer?

The Maine filing records an offer of 12 months of TransUnion identity-theft protection and credit monitoring for affected individuals. The filing does not show whether enrollment is still open, the deadline, or the precise coverage terms. Use the notification letter sent to you to confirm eligibility, enrollment instructions, expiration dates and included services. Do not assume that a currently advertised TransUnion plan is the same benefit.

What should you do if you received a notice?

  1. Verify the notice. Use the contact details and reference information in the letter, while avoiding links or phone numbers from unsolicited messages that merely claim to represent the company.
  2. Check the monitoring deadline. If the letter offers TransUnion protection, follow its instructions and save confirmation of enrollment. The public filing does not establish that the offer remains redeemable.
  3. Review your credit reports. Look for unfamiliar accounts, inquiries, addresses or other changes. You can obtain the reports available to you through the official AnnualCreditReport.com service.
  4. Secure exposed accounts. Change reused passwords, enable multifactor authentication where available, and contact your bank or other financial institution if account information appears in the notice or suspicious activity occurs.
  5. Watch for identity-theft attempts. Be cautious with requests for Social Security numbers, identification documents, medical details, signatures or urgent payments. The reported data categories can make convincing impersonation messages easier.
  6. Consider a credit freeze or fraud alert. These are separate from the recorded monitoring offer. A freeze restricts access to your credit file until you lift it; a fraud alert asks creditors to take extra steps to verify applications. Choose based on your circumstances and follow the instructions of the credit bureaus.
  7. Keep records. Retain the notice, enrollment confirmation, account statements and notes about any suspicious contact. Report suspected identity theft to the relevant financial institution and government authorities.
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Is Century Support Services’ breach still actionable?

The available filing and report establish the incident, affected count, dates and reported data categories, but they do not establish a current enrollment status, lawsuit, regulatory penalty, attacker identity or detailed technical cause. Those issues should not be inferred from the breach notice alone. If you need a definitive answer about your eligibility or a claim, contact Century Support Services through the information in your individual notice or obtain advice from a qualified attorney.

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