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If your Indian income-tax refund has been adjusted against a demand you already paid, first verify that the assessment year, demand reference and amount match your payment. Then report the paid challan through Pending Actions > Response to Outstanding Demand. If the CPC return record still omits the payment, file a tax-credit-mismatch rectification with the challan details. If the adjustment is only proposed in a section 245 notice, answer that notice in e-Proceedings by the deadline printed on it. Keep every acknowledgement and reference number; filing a response does not itself prove that the refund has been released.
Start by identifying exactly what was adjusted
An “adjusted refund” can involve several separate records: an outstanding-demand entry, a CPC intimation or order, and a notice under section 245 proposing or recording set-off. Treating them as one record is a common reason for filing the wrong response. Sign in to the Income Tax e-Filing portal and open Pending Actions > Response to Outstanding Demand. Record the assessment year, demand amount, demand reference and current status. Download the latest section 245 notice and any earlier intimation or order connected with the demand.
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Compare the portal entry with your payment evidence before selecting any response option. Check all of the following:
- Assessment year (for example, the year shown on the challan must correspond to the year of the demand).
- Demand amount and the amount actually paid.
- Challan date and the payment confirmation date.
- Payment type or minor head.
- Bank-cum-branch (BSR) code.
- Challan serial number or CIN.
- The bank-generated challan, counterfoil or electronic payment confirmation.
If the assessment year or amount does not match, do not attach the challan to a different demand merely because the numbers look similar. Open the underlying intimation or order and determine whether the demand is for another year, interest, a short payment or a different taxpayer identifier. An unanswered demand can be confirmed and set off against a refund, so an active entry should be dealt with rather than ignored.
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Choose the route that matches the problem
The correct service depends on what is wrong and where the record sits. Use this decision table before submitting anything:
| Situation | Correct portal route | Evidence or action |
|---|---|---|
| The demand is correct, but you already paid it and the challan has a CIN | Pending Actions > Response to Outstanding Demand | Select “Demand is Correct,” then “Yes, Already paid and Challan has CIN”; enter the challan fields and upload the payment proof. |
| The demand amount or legal basis is wrong, in whole or in part | Outstanding-demand response with full or partial disagreement | Select the applicable disagreement reason, explain the mismatch and provide supporting records. Pay any undisputed amount where required. |
| A CPC-processed return still shows a demand because a paid tax credit is missing or mismatched | Rectification, using “Tax credit mismatch correction” where available | Provide the paid challan details and supporting payment evidence. Save the rectification reference number. |
| A section 245 adjustment is only proposed or awaiting your response | Pending Actions > e-Proceedings | Download the notice, choose “Submit Response,” state that the liability was paid and attach accurate evidence by the notice’s stated due date. |
These routes can relate to the same case but they do different jobs. A paid-demand response links a payment to an outstanding demand. Rectification asks the CPC to correct an apparent error in an intimation or order. e-Proceedings is where you answer a pending notice. Filing one does not automatically complete the others.
When the demand is correct but already paid
Submit the paid-challan response
- Open Pending Actions > Response to Outstanding Demand.
- Select the assessment year and demand you have verified.
- Choose Demand is Correct.
- Choose Yes, Already paid and Challan has CIN.
- Enter the payment type (minor head), challan amount, BSR code, serial number and payment date exactly as shown on the challan.
- Upload the challan PDF or other permitted copy. The portal manual specifies a maximum individual attachment size of 5 MB; check the current interface in case that limit changes.
- Review the assessment year and every digit, submit the response and save the transaction ID and acknowledgement.
The “Demand is Correct” branch is appropriate only when the demand itself is valid and your position is that it has already been paid. The manual warns that confirming this option prevents a later disagreement response through that same demand flow. If the demand is inflated, belongs to another year or is legally incorrect, do not use this branch simply to get the challan on record; use the disagreement route instead.
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- A PDF or screenshot of the completed response.
- The transaction ID and date of submission.
- The original challan/counterfoil and bank confirmation.
- The notice or intimation showing the demand and adjustment.
A submission acknowledgement proves that information was filed. It does not by itself establish that the demand has been removed or that the refund has been released.
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When only part of the demand is wrong
Use full or partial disagreement if the listed demand is not wholly payable. Select the reason or reasons offered by the portal and provide the requested explanation and documents. If only part is disputed, the Income Tax Department’s FAQ says to pay the undisputed amount. This prevents a disagreement over one component from leaving an uncontested liability unanswered.
If none of the listed reasons describes the problem, use the Others reason and state precisely why the amount is not payable. Identify the disputed component, the amount, the assessment year and the document that proves your position. For example, distinguish a duplicate demand from a missing TDS credit or from interest calculated after a payment. Do not describe a payment-linking problem as a legal disagreement if the demand is otherwise correct.
Correcting a CPC record that still omits your payment
When rectification is the right service
A paid-demand response and a return rectification address related but distinct records. If the CPC processed your return and the resulting intimation or order still shows a demand because a tax credit is missing or mismatched, use the rectification service and select Tax credit mismatch correction when that option is available. Include the paid challan details and the same payment evidence used in the outstanding-demand response.
Rectification is intended for an apparent mistake in an eligible CPC intimation or order. It is not a way to change the figures in the original return or to replace a revised return. If you omitted income, deductions or other return data, a different filing or assessment remedy may be necessary; do not use rectification to rewrite the return.
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File and monitor the rectification
- Open the portal’s rectification service and select the eligible CPC order or intimation.
- Choose the tax-credit-mismatch correction option, if it matches the error.
- Enter the challan information exactly as recorded by the bank and attach the requested proof.
- Submit and save the rectification reference number.
- Use the portal’s rectification-status facility to monitor progress and download later communications.
If the matter is transferred to the Assessing Officer, the officer handles disposal. Continue checking the status and contact the officer through the available portal channel if the case is delayed. Do not assume that an “in process” status means the refund adjustment has already been reversed.
Responding to a section 245 adjustment notice
Section 245 notices concern adjustment of a refund against an outstanding demand. If the adjustment is still proposed or the notice requests your response, open Pending Actions > e-Proceedings, select the notice and download it. Choose Submit Response, state that the liability was already paid, and provide the matching assessment year, challan identifiers and payment confirmation.
There is no single response period established for every section 245 situation in the portal instructions. Use the due date and submission instructions printed on your actual notice. If the date is close, submit a complete response immediately and retain the acknowledgement rather than waiting for a clarification.
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Check whether the notice refers to the same demand you found under Outstanding Demand. If its reference, year or amount differs, explain the discrepancy in the response and attach both records. A section 245 response addresses the pending notice; it does not automatically correct a separate CPC tax-credit mismatch, so file rectification when that separate error remains.
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If the refund has already been set off
The payment-matching and rectification steps still matter after the set-off has occurred. Report the challan against the demand and correct the CPC record if the payment is absent. Track both references until the demand status changes and the Department communicates what happens to any balance refund.
Do not submit a refund-reissue request merely because your refund was adjusted against a demand. Refund reissue is for a refund that failed to issue, commonly because a bank account was not validated or the payment could not be credited. A refund that was set off against a demand is a different problem and must first be addressed through the demand, rectification or notice response routes.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Escalate when the portal response does not resolve the demand
Use the records you have created
After the initial response, check the outstanding-demand status, rectification status and any e-Proceedings communication. Keep a chronological file containing the demand notice, challan, response transaction ID, rectification reference, status screenshots and grievance acknowledgement. This lets you show exactly what was filed and when.
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If the demand remains active or the adjustment is not corrected after the relevant submission, file a grievance through the portal using the closest outstanding-demand, refund or rectification category. Describe the issue in a short chronology: demand year and amount, payment date and CIN, date of each portal submission, and the result still shown. Attach the acknowledgement and payment proof rather than sending an unstructured narrative.
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Contact the Demand Management Facilitation Centre
The portal currently lists the Demand Management Facilitation Centre email as [email protected] and phone numbers 1800 309 0131 and 0821-6671200. Verify the current contact details on the e-Filing portal before using them, because service labels and contact information can change. Quote your assessment year, demand reference and submission IDs; never email passwords, one-time passwords or unrelated personal documents.
For a dispute involving several assessment years, a disputed legal issue, or an unresolved response after escalation, consider obtaining advice from a qualified Indian tax professional. Keep control of your portal login and review every proposed submission before it is filed.
Documents to assemble before you respond
- The section 245 notice, CPC intimation or order, and any earlier demand communication.
- Challan PDF or counterfoil showing assessment year, amount, date, minor head, BSR code and serial number/CIN.
- Bank statement or electronic payment confirmation that corroborates the challan.
- Outstanding-demand response transaction ID.
- Rectification reference number and status history, if rectification was filed.
- Copies of grievances, replies and call or email details from the facilitation centre.
Use consistent filenames and retain the original unedited documents. If an upload is rejected, reduce the file size without obscuring the identifiers and check the portal’s current format and size rules before resubmitting.
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- Matching only the amount: The same amount can appear in different years or demand references; match every identifier.
- Choosing “Demand is Correct” for a disputed demand: That selection can block a later disagreement response in the same flow.
- Filing rectification to change return data: Rectification addresses an apparent CPC error, not a replacement return.
- Ignoring a section 245 notice: An unanswered demand may be confirmed and adjusted; respond by the date on the notice.
- Assuming an acknowledgement means payment is restored: It confirms filing, not release of the refund.
- Using refund reissue for a set-off: Reissue addresses a failed refund credit, not a refund applied to a demand.
- Sending incomplete challan details: A missing BSR code, serial number or minor head can prevent matching.
A practical checklist
- Confirm the assessment year, demand reference, amount and adjustment notice.
- Match those details to the challan and bank payment record.
- File the paid-demand response if the demand is valid and already paid.
- Use full or partial disagreement if the demand itself is wrong; pay any undisputed amount.
- File tax-credit-mismatch rectification when the CPC intimation still omits or misstates the paid credit.
- Answer a pending section 245 notice in e-Proceedings by its printed deadline.
- Save every transaction ID, acknowledgement and rectification reference.
- Track statuses, then use a grievance or the Demand Management Facilitation Centre if the record remains unresolved.
Frequently Asked Questions
Can I submit a paid-challan response if I do not have a CIN?
Use the response options that accurately describe your payment and follow the fields offered by the portal. Do not invent a CIN or enter identifiers from another assessment year; obtain the bank confirmation or ask the tax authority how a payment without a visible CIN should be matched.
What if the challan amount is less than the demand?
Treat the difference separately. If the demand is partly payable and partly disputed, use partial disagreement and pay the undisputed liability as instructed. If the demand is correct but only one payment was made, report that payment and identify any remaining balance rather than marking the entire demand as paid.
How long will it take for the refund to be released after correction?
The portal procedures provide submission and tracking steps but do not promise an individual resolution or refund-release time. Monitor the demand and rectification statuses and escalate with the saved references if they remain unchanged.
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