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1Repair Windows errors before they cause bigger problems2Scan for outdated or missing drivers - takes under a minute3Clear out junk files and repair common Windows errorsFirst determine whether you are looking at a program-transition change, an incorrect balance or ownership calculation, or a separate credit-card bonus problem. Bank of America said Preferred Rewards would transition to BofA Rewards on or about May 26, 2026, with automatic tier mappings and changed benefits. A card bonus is calculated under its own eligibility and posting rules. Check the program and transaction dates, qualifying accounts, ownership, balance-measurement period, card Program Rules and purchase posting date, then ask Bank of America for an account-specific review.
Start by separating a tier problem from a card-bonus problem
These issues can look identical in online banking but require different checks. A tier issue concerns the program version, checking relationship, qualifying balances and account ownership. A card-bonus issue concerns whether the card and transaction qualify, which tier applied when the purchase posted, how the base reward was calculated and whether an exclusion applies.
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| If you see | Check first | Why it matters |
|---|---|---|
| A different tier name | The program and effective date shown for the statement or screen | Preferred Rewards converted to BofA Rewards around May 26, 2026, and the names and benefits changed. |
| A lower tier despite substantial balances | Eligible checking relationship, account owners, account categories and the balance period | Only qualifying personal accounts owned by the enrolled customer and in good standing are counted under the legacy rules. |
| A missing or too-small card bonus | Card eligibility, the tier on the purchase-posting date, reward type and exclusions | The card bonus is not a simple copy of the checking-account balance or the tier displayed today. |
| A benefit that has not appeared yet | Activation requirements and the benefit’s display timing | The program FAQ says some benefits can take up to 30 days to show in Activity; that guidance does not guarantee a missing card-bonus adjustment. |
Account for the May 2026 Preferred Rewards transition
In a February 2026 announcement, Bank of America said current Preferred Rewards members would be automatically enrolled in BofA Rewards. The bank described the change as occurring on or about May 26, 2026, and warned that benefits would change after conversion. For members already enrolled, the announced mappings were:
| Legacy Preferred Rewards tier | Mapped BofA Rewards tier |
|---|---|
| Gold | Preferred Plus |
| Platinum | Preferred Plus |
| Platinum Honors | Preferred Honors |
| Diamond Honors | Premier |
Use the name and benefits that applied to the relevant date. Comparing an old Gold, Platinum or Honors expectation with a current BofA Rewards screen can produce a false “wrong tier” conclusion. A transaction made before conversion may be governed by the legacy program, while a statement or purchase posting after conversion may use the new rules. Ask the representative to identify the tier effective on the exact date in dispute rather than relying on today’s display.
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Bank of America’s February 2026 release says Preferred Rewards launched in 2014 and reported more than 11 million members at that time. Those are historical figures from that release, not a current membership count or evidence about the outcome of an individual correction.
Reconstruct how your tier was calculated
Confirm the required checking relationship
Under the legacy published schedule, enrollment required an active eligible Bank of America personal checking account. The applicable tier balance could be built from eligible personal deposit and/or Merrill investment accounts. The rules count accounts the customer owns and that the bank considers in good standing.
- A business account does not count toward the personal program.
- Being an authorized signer is not the same as being an owner for eligibility.
- Accounts may not be combined when owner-identifying information is inconsistent, even if the accounts appear related in online banking.
Ask the bank to list every account and owner it included, identify any account it excluded, and explain whether the exclusion was caused by ownership, identifying information, account type or account status.
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The legacy program used a three-month combined average daily balance for the balance requirement. That is different from adding the balances visible on one day or using the highest balance reached during the month. The legacy rules also described a limited current-balance enrollment option when a customer opened a first eligible checking account.
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The new BofA Rewards description continues to refer to three-month combined average daily balance tiers and says first-time enrollment is reviewed daily during the first 30 days. Because the measurement rules changed with the program, do not apply a legacy threshold or enrollment exception to a current BofA Rewards display without checking the current terms.
Have the representative state the measurement period, the tier effective date and whether the figure shown is an average or a point-in-time balance. The supplied materials do not establish dollar thresholds for every current tier, so use the current Personal Schedule of Fees and program terms for the applicable amount rather than relying on an old chart or memory.
Check the card bonus under its own rules
Bank of America says only enrolled members with eligible Bank of America cards receive the tier bonus. The currently published rates are:
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Repair common Windows errors and clear accumulated junk for a smoother, more stable PC - no reinstall needed.Free scan · no reinstall| BofA Rewards tier | Published bonus rate | Important qualification |
|---|---|---|
| Member | 10% | Applies to an eligible enrolled member and eligible card under the current rules. |
| Preferred Plus | 25% | The applicable tier is determined under the program rules. |
| Preferred Honors | 50% | The applicable tier is determined under the program rules. |
| Premier | 75% | The applicable tier is determined under the program rules. |
For eligible cash-rewards cards, the tier percentage is applied after base and bonus cash rewards are calculated. Other eligible card types use their own points calculation. Therefore, multiplying the purchase amount by 10%, 25%, 50% or 75% may not reproduce the final credit.
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Use the purchase-posting date, not only the purchase date
Bank of America says the applicable tier is the tier in effect when the purchase posts. A purchase made while you expected one tier can post after a tier change, after the May 2026 conversion or after your eligibility was recalculated. Compare the transaction date, posting date, statement cycle and the tier shown for that period.
Look for exclusions and the card’s Program Rules
Some program bonus earnings, account-opening bonuses and special promotional bonuses are excluded unless the applicable terms specifically include them. A card can also have product-specific rules. Bank of America says the card’s Program Rules are available through the rewards redemption site in Online Banking or by calling the number on the back of the card.
When reviewing the calculation, identify the card product, the reward type, the base reward, any separate promotional amount and the date each component posted. Do not assume that a bonus advertised for one card applies to every Bank of America card.
Work through the correction request step by step
- Pin down the disputed event. Write down the tier name displayed, the relevant statement or transaction date, the purchase date and posting date, and the amount of the expected and received reward.
- Inventory qualifying accounts. List personal checking, deposit and Merrill investment accounts you own, their ownership names, and whether each was open and in good standing during the measurement period. Mark business accounts and signer-only relationships separately.
- Rebuild the balance period. Ask which three-month average daily balance period was used, or whether a first-time-enrollment current-balance rule was applied. Request the effective date of the resulting tier.
- Verify card eligibility. Confirm that the card was an eligible Bank of America card and that you were enrolled when the purchase posted. Review the card’s Program Rules in Online Banking or obtain them through the number on the card.
- Test for exclusions. Ask whether the disputed amount was a base reward, tier bonus, account-opening bonus, special promotion or another reward category excluded by the terms.
- Request a written explanation of the result. Ask whether the transaction qualifies, whether an adjustment is available and when any correction would appear. Record the date, representative’s name or identification, and any case reference.
Contact the right Bank of America channel
For a card-bonus calculation, call the number on the back of the card. The published personal schedule lists 888-888-7937 for program details. Merrill Lynch Wealth Management and Bank of America Private Bank clients can contact their advisor.
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Use a focused request instead of saying only “my tier is wrong.” A useful script is: “Please review the tier effective on [date], the accounts and owners included, the balance measurement period, my card’s eligibility, the purchase posting date and any reward exclusions. Please tell me whether the reward can be adjusted and when the result will appear.”
Keep statements, transaction records, notices and screenshots for your own reference. The published materials do not say that these documents are mandatory, but they make it easier to identify the exact account, date and calculation under review.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Common situations and what they mean
The screen shows a new name after May 26, 2026
This may be the announced automatic conversion rather than an error. Match the old tier to the announced mapping, then compare the benefit attached to the new tier. If the mapping itself does not match, ask the bank to review your enrollment status and conversion record.
Your balances look high, but the tier is lower
Check ownership, good-standing status, personal-versus-business classification and inconsistent identifying information before assuming the bank made an arithmetic mistake. Then verify the three-month average daily balance period. A one-day balance snapshot can materially overstate the amount used for eligibility.
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Your tier is correct, but the card bonus is missing
Confirm that the card was eligible and enrolled, then use the posting date to identify the applicable tier. Review whether the transaction was an excluded account-opening or special promotional reward. Ask the bank to separate the base reward from the tier bonus so you can see which component is missing.
The percentage appears right, but the dollar amount is different
For eligible cash-rewards cards, the tier percentage is applied after base and bonus cash rewards are calculated. A simple percentage of the purchase total may therefore produce the wrong expectation. Points cards can use a different calculation altogether.
A benefit has not appeared after enrollment
The program FAQ says some benefits require activation and may take up to 30 days to show in Activity. It gives an auto-loan discount as an example of a benefit that cannot be applied retroactively to an existing loan. That example does not establish a universal rule for a missing credit-card bonus, so ask specifically about the transaction at issue.
What is not promised by the published materials
The official materials reviewed do not describe a dedicated formal appeal channel, a documentation mandate, a general appeal deadline, a guaranteed resolution time or a blanket promise of retroactive tier or bonus corrections. They also do not provide a correction success rate or average waiting period. Ask for the available remedy in your specific case and retain the bank’s response.
Because program terms and support procedures can change, verify the current Personal Schedule of Fees, the card’s Program Rules and the BofA Rewards help information when you make the request. The key question is not whether an old tier or bonus expectation seems reasonable; it is which rule, account set, measurement period and posting date Bank of America applied to your particular transaction.
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