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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteAct immediately. Call the bank, brokerage, wire service, payment app, or cryptocurrency platform that handled the payment, report fraud, and ask whether the transfer can be stopped, recalled, reversed, or disputed. Then stop communicating with the scammer, send no additional money, report the fraud to the appropriate U.S. agencies, and secure every account or identity document you may have exposed. Recovery is possible in some cases but is never guaranteed, and crypto payments are typically not reversible.
What to do in the next hour
Speed matters because a payment may still be pending, a wire may be recalled, or a recipient account may not yet have moved the funds. Use a telephone number, website, or in-app support route that you find independently; do not use a number supplied by the suspected scammer or in a message they sent.
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- Call the institution that moved the money. Say clearly that you are reporting an investment-fraud transaction. Give the date, amount, recipient name or account, wallet address, confirmation number, and any other transaction identifier. Ask whether the payment can be stopped, recalled, reversed, or disputed. Request a case or reference number and write down the representative’s name, department, time, and instructions.
- Contact any second institution involved. If a payment app was funded by a debit or credit card, notify the card issuer or bank as well as the app. If money left a brokerage or retirement account, contact that firm’s fraud department through its official channel. A bank may be able to act on the funding transaction even when the receiving service cannot.
- End contact with the scammer. Do not negotiate, threaten, click links, install software, or follow instructions to pay “taxes,” “unlock” fees, or other charges to release an investment or profit. Additional payments increase the loss and do not turn a fraudulent investment into a legitimate one.
- Preserve evidence before deleting anything. Save messages, emails, websites, phone numbers, user names, contracts, receipts, bank statements, wire instructions, wallet addresses, and screenshots. Keep the original files and note when each contact occurred.
The Federal Trade Commission (FTC) specifically advises contacting the company or bank behind the payment and asking about reversal. It also says to act quickly when money was sent by cryptocurrency, a payment app, a wire-transfer service, or another payment channel.
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The correct first contact and realistic expectations depend on how the money was sent. No agency establishes a guaranteed recovery rate or a universal reimbursement right for investment-scam victims.
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| How you paid | First contact and request | What to expect | Records to provide |
|---|---|---|---|
| Bank wire | Call your bank’s fraud department, report a fraudulent transfer, and request a wire recall or reversal. | Prompt action may help, but the bank does not promise that funds can be recovered. | Wire date, amount, beneficiary details, routing or SWIFT information, confirmation number, and the scammer’s instructions. |
| Wire-transfer company | Contact the company immediately through its current official support channel; report fraud and ask for a reversal or refund. | Follow the provider’s present procedures. Phone numbers and forms can change, so verify them yourself. | Transfer number, sender and recipient names, location, amount, date, and identification used. |
| Payment app | Report the transaction inside the app and through the provider’s support team. If a card funded it, call the card issuer or bank too. | Reversal depends on the app’s rules and whether the payment has been completed or withdrawn. | App user name, transaction ID, linked card or account, screenshots, and the recipient’s profile. |
| Cryptocurrency | Notify the exchange or wallet platform used to send the funds and report the destination address as fraudulent. | The FTC says cryptocurrency payments are typically not reversible. Still reporting can help the platform flag an account or preserve information. | Blockchain transaction hash, sending and receiving addresses, asset and amount, network, date, and the scammer’s messages. |
| Cash sent by mail | Contact the U.S. Postal Inspection Service promptly and ask whether an intercept is possible. | This applies only to cash mailed through the postal system, not to an electronic investment payment. | Tracking number, mailing date, envelope details, destination, and the scammer’s instructions. |
What to tell your bank or provider
Use precise, factual language rather than describing the transaction as a disagreement with an investment. You can say:
“I am reporting an investment scam. On [date], I sent [amount and currency] to [recipient or account]. I was deceived and did not receive the investment promised. Please place a fraud alert on this transaction, attempt a recall or reversal, and tell me what dispute or law-enforcement documentation you need. My transaction reference is [number].”
Do not exaggerate or guess. Explain whether you authorized the transfer yourself, whether someone obtained access to your account, and whether you shared passwords or one-time codes. The institution may ask for a written statement, a police report, copies of messages, or a timeline. Submit requested documents through the institution’s secure channel and keep copies.
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Stop the scam from causing a second loss
Do not pay a release fee
Investment scammers often claim that a tax, compliance charge, insurance payment, or verification deposit is needed before you can withdraw. That demand is part of the fraud. Paying it does not release genuine profits; it signals that you may send more.
Do not let urgency control the decision
Scammers may set a deadline, threaten legal action, or promise that one final payment will prevent account closure. Pause every conversation and verify claims through an institution’s independently located contact details. Your bank, regulator, or police department will not require you to send money to a scammer to preserve evidence.
Block contact after preserving evidence
Once you have saved the material needed for a report, block phone numbers, email addresses, social-media accounts, and messaging profiles. Tell a trusted person what happened so that embarrassment or pressure does not draw you back into the conversation.
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Report the fraud in the United States
Reporting cannot guarantee repayment, but it creates a record and can help agencies connect related complaints.
- Securities or investment fraud: Report suspected securities fraud to the U.S. Securities and Exchange Commission (SEC), including through its Investor.gov resources.
- General investment scams: File a report with the Federal Trade Commission (FTC).
- Commodities or precious-metals schemes: Report the matter to the Commodity Futures Trading Commission (CFTC).
- Misused personal information: Use IdentityTheft.gov for tailored steps when a scammer obtained your Social Security number or other identity data.
Include a clear chronology: how the contact began, what was promised, every payment, the accounts or wallets involved, and the dates you notified providers. Attach copies, not irreplaceable originals. Keep your provider’s case number and agency confirmation numbers together in one secure file.
Secure accounts and identity information
If you shared a password
Change it immediately from a device you trust. Create a new, strong password that you have never used elsewhere, then change every account where the old password was reused. Turn on multifactor authentication, review recent sign-ins, remove unfamiliar devices or sessions, and check whether a scammer added a forwarding address, recovery email, or phone number.
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If bank or brokerage credentials were exposed
Call the institution through its official number and explain exactly what was disclosed. Ask whether it should freeze online access, replace account numbers, revoke sessions, add a verbal passcode, or monitor transfers. Review statements and transaction alerts frequently and report unfamiliar activity immediately.
If you shared a Social Security number or identity documents
Use IdentityTheft.gov for personalized recovery guidance. Watch credit and financial accounts for new applications or address changes. Be cautious of callers who already know some of your details; that knowledge does not prove they are legitimate.
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Victims are often targeted again because a scammer knows they want their money back. A second caller may claim to be a regulator, lawyer, investigator, exchange employee, or “recovery specialist.” The person may send a convincing badge, case number, or government-looking letter and demand an advance fee or sensitive information.
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The SEC’s Investor.gov warning is direct: Never pay money to recover your investment or make an upfront payment to release funds.
Do not provide a password, one-time code, bank login, Social Security number, wallet seed phrase, or remote access to your computer. Independently find the organization’s official website or telephone number and contact it yourself. Do not rely on a link, number, or email address supplied by the person promising recovery.
Can you get the money back?
Possibly, but the answer depends on the payment route, timing, and whether the funds remain in an account that can be frozen. A bank or payment company can attempt a recall or dispute; it cannot promise success. Cryptocurrency transfers are typically irreversible once confirmed on the blockchain, although notifying the platform remains important. Reporting an incident does not itself create a right to reimbursement.
Do not treat a successful complaint intake, a reference number, or a promise to investigate as proof that a refund is coming. Ask each provider what action it has taken, what documents are still needed, and how to receive updates. Record those answers rather than relying on verbal assurances from the scammer.
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How large is the problem?
The FTC reported more than $7.9 billion in reported investment-scam losses in 2025, with the median individual loss above $10,000. Those figures appeared in an April 2026 consumer alert and describe reported losses across many victims; they do not predict whether any particular person will recover money.
A practical follow-up checklist
- Today: Notify the payment provider and any linked card issuer, request a recall or reversal, secure exposed accounts, and preserve evidence.
- Within the next few days: Submit reports to the SEC, FTC, CFTC, or IdentityTheft.gov as applicable. Provide the provider’s case number and any new transaction details.
- Ongoing: Review bank, brokerage, card, email, and phone accounts for unauthorized activity; keep multifactor authentication enabled; and ignore every unsolicited refund offer.
If you are outside the United States
The steps to contact your bank or payment platform and stop further communication apply broadly, but the reporting agencies and dispute rules above are U.S.-specific. In another country, contact the institution that processed the payment, your national fraud-reporting service, and the securities or financial regulator in your jurisdiction. Use current contact details found independently because provider procedures and telephone numbers can change.
Quick Recap
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