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A GST personal hearing is your chance to explain the reply to a show-cause notice before the proper officer decides whether to confirm tax, interest or penalty. Under section 75(4) of the Central Goods and Services Tax (CGST) Act, 2017, an opportunity of hearing must be given when you request it in writing or when an adverse decision is contemplated. Bring a well-indexed copy of the notice, your filed reply, proof of filing and only the records that answer the allegations in that notice. There is no universal document checklist: the issues and instructions in your own notice control.
What a GST personal hearing is
A personal hearing is a procedural opportunity to address the allegations in a GST show-cause notice (SCN), clarify your written response and point the officer to supporting records before an order is issued. It is not a substitute for replying to the notice. Your written reply and the evidence submitted with it remain the foundation of the case.
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Section 75(4) of the CGST Act states: “An opportunity of hearing shall be granted where a request is received in writing from the person chargeable with tax or penalty, or where any adverse decision is contemplated against such person.” The provision applies to a person facing a proposed tax or penalty decision; it does not promise a particular outcome.
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How the hearing process usually unfolds
1. Read the notice and hearing communication first
Start with the SCN and any separate hearing communication. Make a one-page case summary containing:
- the notice number and date;
- the legal provisions and allegations relied on;
- the proposed tax, interest and penalty, if stated;
- the deadline for the reply;
- the hearing date and time;
- the stated place or connection instructions; and
- any documents or explanations specifically requested.
The cited official material does not establish one nationwide hearing mode, appointment system or standard notice format. Follow the directions in the communication you received rather than assuming that every hearing is online or in person.
2. File, or review, the written reply
FORM GST DRC-06 is the official reply-to-show-cause-notice form. It provides space for the reply, a facility to upload documents and an option to request a personal hearing. Confirm that the reply actually submitted through the applicable process matches the version you intend to rely on at the hearing.
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Keep the portal acknowledgement, submission reference or other proof of filing. If attachments were uploaded, preserve the indexed set exactly as submitted, including file names and page numbers. If the notice requires a particular submission route, comply with that route even if you have already sent an email or carried paper copies.
3. Present a concise explanation
At the hearing, work through the allegations in the same order as your reply. Explain the relevant facts, identify the legal or calculation error you say exists, and direct the officer to the page that proves each material point. A short chronology and a point-by-point note are more useful than an unstructured bundle of papers.
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This is preparation guidance, not a statutory script. The sources do not establish a fixed list of questions that every officer must ask. Be prepared to explain discrepancies, missing records, reconciliations, classification, timing or payment facts that are expressly raised in the notice.
4. Ask for an adjournment only for sufficient cause
Section 75(5) allows the proper officer to grant time and adjourn the hearing for sufficient cause, with reasons recorded in writing. The section says that no more than three adjournments may be granted to a person during the proceedings. A request should state the reason, the time needed and the specific material that cannot reasonably be prepared by the scheduled date. An adjournment is discretionary; do not treat a request as an automatic extension.
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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware match5. Check the order against the notice
Section 75(6) requires the order to set out the relevant facts and the basis of the decision. Section 75(7) says the demand cannot exceed the amount specified in the notice and cannot be confirmed on grounds other than those specified in it. When the order arrives, compare its factual findings, computations and stated grounds with the SCN and your reply. Preserve the order and the complete record for any next procedural step available under the applicable law.
Documents to bring or have ready
DRC-06 supports uploading evidence, but neither that form nor the cited statutory provisions create a fixed attachment list for every GST hearing. Build a case-specific file from the allegations and the documents actually relied on.
Core procedural papers
- The complete SCN, every annexure and each relied-upon document supplied with it.
- The hearing notice or communication, including its attendance and submission instructions.
- The final DRC-06 reply as filed, with proof of filing or portal acknowledgement.
- An indexed copy of every attachment uploaded with the reply.
- Copies of earlier correspondence, representations or responses that the notice refers to.
Evidence supporting each disputed point
Use only records that help answer an allegation. Depending on the issue, useful material may include:
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- relevant tax invoices and ordinary commercial invoices;
- contracts, purchase orders, work orders or amendments;
- sales and purchase ledgers;
- GST returns and related workings;
- bank or other payment evidence;
- reconciliation schedules linking books, invoices and returns;
- delivery, receipt or service records where the transaction facts are disputed; and
- correspondence that clarifies an event, correction or commercial term.
This list is illustrative, not a legal requirement. Do not submit a large unrelated archive: irrelevant documents can obscure the evidence that matters and make it harder to answer the officer’s actual concern.
Working papers that make the explanation easy to follow
- A chronology with dates, transaction references and the action taken at each stage.
- A table mapping each allegation to the paragraph of your reply and the supporting document and page.
- A calculation sheet showing how you reach any alternative tax or interest figure.
- A list of documents submitted for the first time, with an explanation of why they were not included earlier.
- A short written submission or speaking note that follows the notice’s sequence.
If someone else attends
If a representative will attend, carry the authorisation or other proof of authority requested by the notice or applicable procedure. The official material cited here does not prescribe one universal authorisation format. Check the communication for the required wording, identity documents or submission method instead of relying on an informal letter.
How to organise the hearing file
Use a consistent index and page numbering. A practical order is:
- index and one-page case summary;
- SCN and hearing communication;
- filed reply and filing proof;
- reply attachments in the same sequence as the index;
- additional evidence, clearly marked as additional; and
- chronology, allegation-to-evidence matrix and calculations.
Keep a read-only electronic copy and a working copy. Name electronic files clearly, check that scans are legible and confirm that any size or format limit in the notice is met. If the hearing is held through an office or connection method specified in the notice, arrange copies in the format that instruction requires.
Taking a document to the hearing does not automatically mean it has been filed on the official record. Before tendering new material, ask how it must be submitted, follow the portal or office instruction and retain acknowledgement or other proof of submission.
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What to say during the hearing
Start with the outcome you seek
State whether you seek withdrawal of the proposed demand, correction of a calculation, acceptance of particular evidence or another specific result. Then explain the reason in the notice’s terminology. Avoid introducing a new factual theory that your documents cannot support.
Answer allegation by allegation
For each point, identify the allegation, give the relevant fact, cite the supporting record and explain the consequence for tax, interest or penalty. If a figure in the notice is wrong, show the reconciliation rather than merely calling it incorrect. If a record is unavailable, say what you did to obtain it and what other evidence addresses the same fact.
Record requests and undertakings
Note any request made by the officer for a further document or clarification, the date by which it is to be provided and the method specified. If you make an oral submission that changes or supplements your written reply, provide it in writing when the procedure permits and keep proof of delivery.
Adjournments, deadlines and the order
Section 75(5)’s sufficient-cause standard and three-adjournment ceiling make early preparation important. A late request that simply seeks more time without identifying the obstacle may not satisfy the officer. Keep evidence of the reason for a request and of when it was made.
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CBIC’s citizen charter lists an administrative service timeline of 30 days from the date of conclusion of a personal hearing for issuing an Order-in-Original where all requisite information is available. The charter page cited does not state a year, and this is a conditional service timeline, not a guarantee that every individual order will be issued within 30 days.
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When an order is served, check three things in particular:
- Whether the order records the relevant facts and its reasoning, as section 75(6) requires.
- Whether the confirmed demand is no higher than the amount in the SCN.
- Whether the decision relies only on grounds specified in the SCN, as section 75(7) requires.
Common mistakes and how to avoid them
Assuming the hearing replaces the reply
It does not. File the DRC-06 reply within the stated deadline and use the hearing to clarify and support that response.
Bringing papers with no index
An unnumbered bundle slows the discussion. Use an index, page numbers and an allegation-to-document map.
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Relevance matters more than volume. Include records that address the notice and explain why each additional document is material.
Failing to prove submission
Save acknowledgements for the reply and every later filing. A document in your possession is not necessarily a document on the official record.
Relying on a generic checklist
The required evidence depends on the allegations, period, transactions and authority involved. Treat any illustrative list as a starting point, not as a substitute for reading the notice.
A final preparation checklist
- Have you identified every allegation, proposed amount and response deadline?
- Have you requested a personal hearing in writing where necessary, including the option in DRC-06?
- Can you prove when and how the reply and attachments were filed?
- Does each material assertion in the reply point to a page in the evidence?
- Have you separated documents already filed from additional material?
- Have you checked the hearing’s stated place, connection method and document-submission instructions?
- If you need more time, have you documented sufficient cause and requested it promptly?
- After the order, have you compared its facts, amount and grounds with the SCN?
The safest approach is disciplined rather than expansive: follow the notice, file a coherent DRC-06 response, bring evidence tied to each allegation, and preserve proof of every submission. Because GST procedure can depend on the authority, facts and amendments in force, obtain case-specific professional advice where the proposed liability or procedural issue is significant.
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