To verify a GST demand, use the order PDF, Form GST DRC-07, the Demand ID in your Electronic Liability Register, and the payment-adjustment history together. Sign in at gst.gov.in, open Services > User Services > View Additional Notices/Orders, download the relevant order, and reconcile its tax, interest, penalty and fee figures with the liability register. An SMS, email or third-party PDF by itself is not proof that a demand is genuine, current or unpaid.
What counts as a verified GST demand
A demand is properly verified only when the underlying order and the portal liability record agree. The order should identify the taxpayer and the legal basis for the demand; the DRC-07 summary should create a matching Demand ID; and the liability register should show the same components and any payments or adjustments. Treat the portal records as the controlling evidence for the case, while using SMS and email as communication alerts.
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GSTN makes notices and orders issued by a tax officer available on the taxpayer dashboard and also communicates them by SMS and email. That communication does not replace downloading the order itself. A message can be incomplete, delayed, or unrelated to another order for the same GSTIN.
Before you log in: collect the identifiers and records
Have the following information ready so that you can distinguish a new demand from a duplicate, amendment or already-paid balance:
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- The correct GSTIN and the user account authorised to view that GSTIN.
- The financial year and tax period mentioned in the notice or message.
- The order or reference number and the date on which the order was issued and communicated.
- Copies of the notice, replies, earlier orders, challans and payment acknowledgements.
- Any Form GST DRC-03 acknowledgement if tax was paid under “Voluntary” or “Others.”
- Details of any appeal, including the appeal ARN, final acknowledgement and pre-deposit evidence.
Keep a working copy of every downloaded PDF, but do not edit the original. Record the download date and the portal screen on which you found it. If the portal later changes its labels or display, those records help establish what was available to you.
Step-by-step: find and download the order
- Sign in to the official portal. Go directly to gst.gov.in and log in with the credentials for the GSTIN concerned. Do not rely on a link in an unexpected message.
- Open the order list. Select Services > User Services > View Additional Notices/Orders. This is the GSTN path for notices and orders issued by a tax officer.
- Set the search period carefully. Use the date range and filters that cover both the order date and the date you received the communication. A narrow range can make a genuine order appear missing.
- Confirm the taxpayer identity. Check that the GSTIN and legal name shown on the record belong to you or your business before opening a PDF.
- Download every relevant document. Save the notice, order and any available summary. If several entries refer to the same period, download each one before deciding whether they are duplicates.
- Open the PDF outside the browser as well. Confirm that the file is complete, readable and carries the order or reference number, issue date, issuing authority and statutory section. A screen preview or message attachment is not a substitute for the portal copy.
- Locate the DRC-07 summary. GSTN describes Form GST DRC-07 as “Summary of the order.” Note the Demand ID shown with it; the demand is posted to Part II of the Electronic Liability Register.
Fields to reconcile in the order PDF
Read the order from the identity section through the calculation and reasoning. Record the following fields in a worksheet so that you can compare them line by line:
| Field | What to check | Why it matters |
|---|---|---|
| GSTIN and legal name | Exact match with the account you used and your registration records. | A correct amount attached to another GSTIN is not your demand. |
| Order or reference number | Match the number in the PDF, dashboard entry, DRC-07 and any communication. | Distinguishes the order from a notice or a later correction. |
| Issue and communication dates | Record both dates where shown; retain the email or SMS showing when it was communicated. | The communication date is relevant when calculating an appeal period. |
| Financial year and tax period | Check the return period, month or quarter and the financial year. | Prevents mixing liabilities from different periods. |
| Statutory section | Read the section cited for tax, interest and penalty, not only the heading. | The section explains the legal basis and helps identify an appealable order. |
| Issuing authority | Note the officer or jurisdiction named in the order. | Useful when requesting an authenticated copy or clarification. |
| Tax, interest, penalty and fee | Capture each component separately and the total demand. | Payments and appeals can affect components differently. |
| Reasoning and calculations | Read the findings, computation method and directions, including annexures. | The penalty cannot be verified from a total alone. |
If an entry is blank, illegible or inconsistent, do not fill it from an SMS amount or from a different PDF. Keep the discrepancy as an open issue and seek clarification from the jurisdictional officer or GST helpdesk.
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How DRC-07 and the Demand ID work
DRC-07 is the summary of the order, not merely a payment receipt. When it is issued, GSTN creates a Demand ID in Part II of the Electronic Liability Register. Use that identifier as the key when tracing the demand through the portal.
Open the liability records for the relevant Demand ID and compare the four possible components—tax, interest, penalty and fee—with the DRC-07 and the detailed order. The total should be arithmetically consistent with those lines. If the register shows a balance after payment, note the date and the component to which the payment was applied.
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| Record | Information it should provide | Verification action |
|---|---|---|
| Order PDF | Facts, statutory section, reasoning and component amounts. | Check identity, period, authority and calculation. |
| DRC-07 | Summary of the order and the Demand ID. | Match the order number, date and component totals. |
| Electronic Liability Register | Posted demand, outstanding balance and adjustments. | Trace the Demand ID and each debit or credit. |
| Payment record | Challan or acknowledgement and amount paid. | Confirm whether it was applied to this Demand ID. |
How to verify the penalty amount
- Read the legal reasoning. Identify the statutory section and the facts the officer relied on. The penalty line should be supported by the reasoning in the order, not just a figure in a summary.
- Match three records. Compare the penalty in the order PDF with the penalty in DRC-07 and the penalty entry, if separately displayed, in the liability register.
- Check the total. Add tax, interest, penalty and fee as shown. A total that does not equal the component lines is a reconciliation problem.
- Look for a later DRC-08. GSTN identifies DRC-08 as the summary of a rectification or withdrawal order. If one exists, read it with the original order and use its revised figures when checking the current balance.
- Trace payments. Confirm whether a payment reduced the penalty, another component, or only the overall outstanding amount. Do not assume that a paid amount was allocated to the penalty.
A penalty shown in an SMS but absent from the order, DRC-07 and Demand ID should be treated as unverified until the portal record is found or the issuing authority provides an authenticated copy.
Checking whether the demand is already paid
Payment status is established by the liability register and the payment record, not by a bank debit alone. A bank transaction proves that money left the account; it does not, by itself, prove that the amount was matched to this demand.
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When the portal’s Payment towards Demand function is used, the payment is adjusted against the selected Demand ID. Open the payment entry and verify the demand number, date, amount and resulting balance. Save the challan and the updated liability screen.
Payment made through DRC-03
A payment filed through Form GST DRC-03 under “Voluntary” or “Others” is not necessarily linked automatically to an existing demand. If the Demand ID still shows an outstanding balance, use Form GST DRC-03A to map the payment to the demand.
- Open the DRC-03A facility on the GST portal.
- Select the relevant demand-order number.
- Review the portal-generated demand-order date, order type, period and demand outstanding as of the displayed date.
- Choose the DRC-03 payment acknowledgement that should be linked.
- Submit the form and save the acknowledgement or ARN.
- Recheck the liability register to confirm that the adjustment changed the correct Demand ID and balance.
Keep the original DRC-03, the DRC-03A acknowledgement and the challan together. If the balance does not change after a successful submission, retain screenshots and contact the GST helpdesk or jurisdictional officer with both acknowledgement numbers.
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What to do when the order is missing or looks suspicious
- Recheck the account. Confirm that you signed in under the correct GSTIN and user role.
- Widen the date range. Search around both the issue date and the communication date, and review all available order types.
- Compare communications. Preserve the original SMS or email, including sender details, date and any reference number. Do not treat its attachment as the official order until it matches the dashboard.
- Check for a related correction. Search for a DRC-08 or another entry bearing the same order number or period.
- Request authentication. Ask the jurisdictional tax officer or GST helpdesk for an authenticated copy if the order cannot be retrieved or the PDF is incomplete.
- Avoid payment based solely on an unverified message. First establish the GSTIN, order number, Demand ID, components and payment destination on the portal.
Portal labels and screens can change. Keep the downloaded documents and dated screenshots rather than relying on a memory of where a button appeared.
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The official GST appeal workflow is available at Services > User Services > My Applications > Appeal to Appellate Authority. Select Demand Order as the order type and use the order details shown on the portal.
The normal period for filing an appeal is three months from communication of the order. A delay of up to one month may be condoned when sufficient cause is established. Because the limitation period is tied to communication, preserve the email, SMS and dashboard evidence that shows when you received the order.
The GSTN appeal FAQ lists penalty orders under sections 122, 123, 124, 125 and 127, as well as DRC-07-related orders, among the appealable categories. Confirm that the category and order in your account match before filing.
After an appeal is admitted, GSTN says the portal flags the balance disputed amount as non-recoverable. Save the appeal ARN, final acknowledgement and proof of any required pre-deposit or payment. The flag does not erase the order or remove the need to retain the underlying documents.
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Comparing two or more GST orders
Separate entries can represent a new demand, a revised order, a rectification, a withdrawal or a duplicate communication. Compare the following axes before treating them as separate liabilities:
| Comparison axis | Question to ask |
|---|---|
| Order date and communication date | Was one document issued later or communicated separately? |
| Order and reference number | Is the number identical, amended or entirely different? |
| Statutory section | Does the legal basis change between documents? |
| Tax period and financial year | Do both documents cover the same returns or different periods? |
| Tax, interest, penalty and fee | Are the components unchanged, increased, reduced or newly added? |
| Demand ID | Do both summaries post to one Demand ID or create separate IDs? |
| Payment and adjustment history | Was a prior payment credited, reversed or left unlinked? |
| Rectification or withdrawal | Is there a DRC-08 that modifies or withdraws the earlier summary? |
| Appeal status | Has an appeal been filed and admitted for one of the orders? |
One order number with a later DRC-08 generally indicates a changed status of the original matter; different Demand IDs for different periods indicate separate accounting records. Confirm the result against the officer’s documents instead of relying on the PDF file name.
Evidence file to keep
Create one folder for each Demand ID. Store the files in a way that preserves the original names and dates:
- Notice and order PDFs, including annexures.
- DRC-07 and any DRC-08.
- Electronic Liability Register screenshots showing the Demand ID and balance.
- Payment-towards-demand challans and portal receipts.
- DRC-03, DRC-03A and their acknowledgements where applicable.
- SMS and email communications showing issue or communication dates.
- Appeal ARN, final acknowledgement, pre-deposit evidence and subsequent portal updates.
- A reconciliation sheet listing every tax, interest, penalty, fee, payment and adjustment.
Use the reconciliation sheet to note the date, source document, amount, component and resulting balance for each entry. This prevents a payment for one period from being credited mentally—or in correspondence—to another period.
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Using the SMS amount as the final figure
Messages may show only a headline amount. The order and DRC-07 identify the components and legal basis, while the liability register shows the current balance.
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Confusing a notice with an order
A notice starts the communication process; the demand is established through the order and its DRC-07 summary. Save both, but do not treat the notice total as the posted demand unless the portal records it as such.
Assuming every DRC-03 payment is matched
DRC-03 payments made under “Voluntary” or “Others” may require DRC-03A. Check the Demand ID after filing rather than assuming the balance has cleared.
Ignoring a later DRC-08
A rectification or withdrawal summary can change the amount or status. Always search for a DRC-08 before paying or appealing an older figure.
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Waiting until the limitation period is nearly over
The ordinary appeal period is three months from communication, with a possible one-month condonation for sufficient cause. Start the reconciliation as soon as the order is communicated and obtain professional advice when the amount or deadline is material.
When professional help is appropriate
Consider consulting a qualified GST professional promptly when the statutory section is unclear, the order contains several periods, the penalty calculation conflicts with DRC-07, a DRC-03 payment remains unmatched, or the appeal deadline is close. Provide the complete evidence folder rather than only an SMS screenshot. A professional can assess the legal merits; the portal checks described here establish the identity, accounting and procedural status of the demand.
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