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Yes. You can generate a Jeevan Pramaan Digital Life Certificate (DLC) through India Post Payments Bank (IPPB) at a post office or IPPB access point, or by requesting an assisted visit from a postman or Grameen Dak Sevak. The process is paperless: prepare Aadhaar or a Virtual ID (VID), an existing mobile number and your pension particulars, then complete assisted biometric authentication.
Both IPPB and non-IPPB customers can use the service when their pension disbursing agency is live on the Jeevan Pramaan system. After successful generation, the National Informatics Centre (NIC) sends a Pramaan ID by SMS and the pension disbursing agency can retrieve the certificate electronically, so a physical submission is normally unnecessary.
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This guide explains what to check before requesting service, which details to keep ready, how counter and doorstep options differ, what the published fee statements mean, and how to respond if a submission is rejected.
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IPPB can submit a DLC only when the pension disbursing agency participates in the Jeevan Pramaan system. Check the participating authority and agency lists through the IPPB Digital Life Certificate service page or its Digital Life Certificate FAQ. The relevant agency may be a government department, bank or other organisation that pays your pension; the important point is that it must be live on the DLC platform.
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Being an IPPB account holder is not itself the eligibility test. IPPB states that both its customers and customers of other banks or pension-paying organisations can use the assisted DLC facility, provided the pension disbursing agency is available on the system. If you are unsure whether your authority is supported, verify that first rather than arranging a visit and discovering that the record cannot be submitted.
Confirm Aadhaar registration
Your Aadhaar should already be registered with the pension disbursing agency. If it is not linked in that agency’s records, the assisted operator may be unable to authenticate or submit the certificate. The IPPB FAQ also permits a VID in place of the Aadhaar number for DLC generation.
A VID is an alternative identifier for the Jeevan Pramaan transaction; it does not remove the need for the pension agency’s records to match the identity details. If your agency recently changed its records, ask it to confirm the update before attempting a new certificate.
Use an active mobile number
Have the mobile number associated with your service request available. NIC uses the registered mobile number to send the Pramaan ID after a successful generation. If your number has changed, ask the pension disbursing agency how to update its records before attempting the DLC.
Keep the phone switched on around the appointment so you can check the result message. The SMS is the easiest way to preserve the certificate reference, although the certificate itself remains available electronically to the pension disbursing agency.
Documents and information to prepare
IPPB describes the DLC service as paperless. Its checklist is mainly identity, contact and pension information rather than a bundle of physical documents. Keep the following details together so the operator can enter them accurately.
| Item | What to have ready | Why it is used |
|---|---|---|
| Identity number | Aadhaar number or VID | Identifies the pensioner for Jeevan Pramaan authentication. |
| Mobile contact | Your existing, usable mobile number | Receives the NIC SMS containing the Pramaan ID. |
| Pension type | The category of pension you receive | Forms part of the pension record submitted with the DLC. |
| Sanctioning authority | The authority that sanctioned the pension | Matches the certificate to the correct pension record. |
| Pension disbursing agency | The bank, department or organisation that pays the pension | Routes the electronic DLC to the organisation that must act on it. |
| PPO number | Your Pension Payment Order number | Provides the key reference for the pension account. |
| Pension account number | The account used for pension payments | Helps the agency match the DLC to your payment record. |
If you have generated a DLC before, IPPB says previously entered details may auto-populate. Check every field rather than assuming an old entry is still correct. The instructions do not list unrelated banking KYC papers, a passbook copy or a purchased biometric reader as prerequisites for this assisted service.
Make a simple information sheet
Before visiting a counter or requesting a home visit, write the seven items in one place: Aadhaar or VID, mobile number, pension type, sanctioning authority, pension disbursing agency, PPO number and pension account number. This reduces the chance of transposing a digit while an operator is entering the record. If a family member is arranging the request, give that person the same information and the pensioner’s phone so the SMS can be checked.
Carry the PPO or another record only as a reference for accurate entry; IPPB’s DLC instructions do not make a physical copy a mandatory attachment. The service is based on the electronic pension details and biometric authentication.
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Choose how to access IPPB’s DLC service
There are two practical routes. Select the one that fits your mobility, local availability and appointment options.
| Route | How it works | Best suited to | Operational and fee information |
|---|---|---|---|
| Post office or IPPB access point | Visit a participating location and ask an IPPB representative to generate the DLC. | Pensioners who can travel and prefer to complete the process at a counter. | IPPB lists ₹70 including GST and cess for each successful DLC generation. A separate IPPB notice offers free DLCs to eligible EPFO and Department of Telecommunications pensioners; confirm which rule applies to you. |
| Assisted doorstep visit | Request a postman or Grameen Dak Sevak to bring the assisted DLC service to your home. | Pensioners who cannot conveniently travel or who prefer home assistance. | IPPB’s service page says there is no separate doorstep charge for DLC issuance, while the generation fee and the EPFO/DoT exemption still need to be confirmed for your case. Visits depend on available slots. |
The counter route may be simpler when a nearby access point is open and you can travel without waiting for a slot. Doorstep service is useful when mobility is limited, but it is appointment-based and depends on local capacity. In either case, the same identity, pension details and fingerprint process apply.
How to arrange a doorstep visit
IPPB provides several request channels. You can contact the call centre at 155299 or 033-22029000, ask a GDS or postman, or submit the request through a post office. The Doorstep Banking page states a scheduling window of T+2 to T+10 and an available service slot from 11 a.m. to 4 p.m. on the scheduled date. T means the day the request is accepted. These are published operating details, not a guaranteed arrival time: local capacity and slot availability can change, so confirm the appointment when you place the request.
- Tell the call-centre agent, post office, GDS or postman that you need an IPPB Jeevan Pramaan DLC.
- Provide your location, contact number and a preferred date or slot if requested.
- Ask for the expected visit date and the current applicable charge, especially if you are an EPFO or Department of Telecommunications pensioner.
- Keep your Aadhaar or VID, mobile phone and pension particulars ready for the scheduled visit.
If the request is made by a relative, make sure the pensioner will be present for the fingerprint step during the scheduled 11 a.m. to 4 p.m. window. A request alone does not generate the certificate; the assisted representative still needs the pensioner’s details and biometric authentication.
Step-by-step: generate the DLC through IPPB
1. Present the required identity and pension details
At the counter or during the home visit, give the representative your Aadhaar number or VID, mobile number, pension type, sanctioning authority, pension disbursing agency, PPO number and pension account number. Read the entries back or inspect the screen when possible. Incorrect particulars are a stated reason for rejection.
2. Let the representative retrieve any previous record
IPPB says details from an earlier DLC may auto-populate. Treat this as a convenience, not proof that the record is current. Confirm the agency, PPO and account information before proceeding, particularly if your pension has moved between agencies or your account details have changed.
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3. Complete assisted biometric authentication
The IPPB FAQ says fingerprint is currently the live biometric method through IPPB. The representative uses IPPB’s equipment to capture the fingerprint and submit the authentication. You do not need to buy a fingerprint scanner, Aadhaar device or other hardware for this route.
4. Review the submission
Check that your name, mobile number and pension particulars are correct before the operator finalises the generation. A successful biometric match does not correct a wrong PPO number or disbursing agency; those fields must be accurate in the submission itself.
5. Complete generation and note the reference
Once the assisted submission succeeds, NIC generates the certificate and sends an SMS containing the certificate ID, also called the Pramaan ID, to the registered mobile number. Save the message, write down the ID and keep the generation date with your pension records.
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6. Ask about the result before the representative leaves
If the request is rejected immediately, ask which particulars or biometric attempt failed and follow the correction process described below. If the request is accepted, confirm that you received the Pramaan ID SMS or that the operator can show the generated reference.
What the key terms mean
Jeevan Pramaan is the digital life-certificate system used for electronic submission of a pensioner’s life certificate. A DLC is the Digital Life Certificate generated through that system. The Pramaan ID is the certificate reference sent by NIC after successful generation. The pension disbursing agency is the bank, department or other organisation that pays the pension and retrieves the DLC.
Keeping these terms separate helps when speaking to the call centre. Ask for an IPPB Jeevan Pramaan DLC, identify the correct pension disbursing agency, and retain the Pramaan ID after generation. An IPPB account number is not a substitute for the pension account number requested for matching the pension record.
What happens after successful generation
The DLC is stored in the Jeevan Pramaan system and made available electronically to the pension disbursing agency. You normally do not have to print it or hand-deliver it to your bank, department or other paying organisation. The agency retrieves the certificate through its electronic access when processing its life-certificate requirement.
If you need a personal copy, download the DLC from the Jeevan Pramaan pensioner portal using the details requested there. A downloaded copy is useful for your records or for answering a query from the disbursing agency, but it does not replace correcting an inaccurate pension record.
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Keep the SMS, Pramaan ID and download together with your pension papers. If the agency later asks for a reference, these details let it locate the electronic certificate without requiring you to generate another one unnecessarily.
Fees: why you should confirm the amount
IPPB publishes two statements that must be read together. Its dedicated DLC service page lists a charge of ₹70, inclusive of GST and cess, for every successful DLC generation and says there is no doorstep charge for DLC issuance. Separately, IPPB’s Personal page says EPFO and Department of Telecommunications pensioners can obtain free DLCs through IPPB access points or postmen.
The exemption means ₹70 should not be treated as a universal price, and the free notice should not be treated as covering every pensioner. Before the operator submits your certificate, ask which category you fall into and whether the stated amount is the current applicable charge. Keep any receipt or transaction acknowledgement issued for a paid generation.
There are two separate questions to clarify: the generation charge and any doorstep charge. IPPB’s dedicated service page says no doorstep charge is applied for DLC issuance, but the generation fee may still apply unless the EPFO or DoT notice covers you. Ask for the total payable amount before authentication is completed.
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Validity and when you need a new DLC
A Pramaan ID is not valid for life. The validity period is governed by the rules of your pension sanctioning authority. When that period ends, generate a new DLC through IPPB or another supported Jeevan Pramaan channel. The existence of an earlier Pramaan ID does not automatically extend the next validity period.
If your authority tells you that a fresh certificate is due, use the same identity and pension details unless the authority has changed them. If an agency, PPO or account has changed, provide the updated information rather than relying on a previously auto-populated record.
Do not assume that a successful SMS means the certificate remains valid indefinitely. Record the generation date and check the timing set by your sanctioning authority so a replacement can be arranged when required.
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Incorrect pension particulars
IPPB identifies incorrect particulars as a cause of rejection. Compare the rejected submission with your PPO and pension records, correct the name, pension type, sanctioning authority, disbursing agency, PPO number or account number as applicable, and generate a new Jeevan Pramaan.
Biometric mismatch
Ask the representative to repeat the fingerprint authentication after checking that the correct pensioner record is open. The IPPB-assisted route currently uses fingerprint as its live biometric method, so a failed capture must be resolved during a new submission rather than by buying a different reader.
Agency or Aadhaar record problem
If the details appear correct but the submission still fails, ask the pension disbursing agency to verify that Aadhaar is registered against the pension record and that the agency is active on the DLC platform. IPPB can provide the assisted submission, but the pension agency controls the underlying pension record and its participation status.
Repeated rejection
If a corrected submission is rejected again, contact the pension disbursing agency. The agency can verify whether Aadhaar is registered correctly, whether the PPO and agency code match its records, and whether it is active on the DLC system. Keep each rejection message, the attempted Pramaan ID if one was issued, and your PPO details when you ask for help.
When physical paperwork is—and is not—needed
For IPPB’s assisted DLC service, the official instructions describe a paperless process based on identity, pension information and biometric authentication. They do not require a separate physical life-certificate form or a consumer biometric device. The electronic certificate is delivered to the pension disbursing agency, so routine hand-submission at a bank or department is normally unnecessary.
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Common planning mistakes to avoid
- Booking before checking participation: confirm that the pension disbursing agency is live on Jeevan Pramaan.
- Relying on an old auto-filled record: recheck the PPO, agency and account fields every time.
- Assuming every pensioner pays the same amount: ask about the ₹70 charge and the EPFO/DoT free notice.
- Expecting an immediate doorstep visit: the published window is T+2 to T+10, with service scheduled between 11 a.m. and 4 p.m., subject to slots.
- Leaving without the reference: save the NIC SMS and Pramaan ID before the representative leaves.
- Printing and hand-delivering by default: the DLC is normally available electronically to the paying agency.
- Buying equipment: IPPB’s assisted route uses its representative’s fingerprint equipment.
Use this preparation checklist
- Confirm that your pension disbursing agency appears as live or participating in Jeevan Pramaan.
- Verify that Aadhaar is registered with that agency, or have your VID available if you use it for authentication.
- Keep the mobile phone for the number that should receive the NIC SMS.
- Write down your pension type, sanctioning authority, disbursing agency, PPO number and pension account number.
- Choose a post office/access point or request a doorstep visit through IPPB’s published channels.
- For a home visit, confirm the appointment window and the applicable fee before the operator submits the certificate.
- At the appointment, review every field before fingerprint authentication.
- After generation, save the SMS and Pramaan ID and download a copy only if you need one for your records.
- If rejected, correct the particulars and biometric submission, then regenerate; contact the pension disbursing agency if rejection continues.
Official IPPB pages to check for current instructions
- Digital Life Certificate service page — service coverage, prerequisites, paperless process and fee statement.
- Digital Life Certificate FAQ — eligibility, fingerprint authentication, electronic delivery, validity and rejection guidance.
- Doorstep Banking — request channels, scheduling window and service-slot information.
- Personal — notice about free DLCs for eligible EPFO and Department of Telecommunications pensioners.
- Services — information on requesting assistance from GDS staff and postmen.
Frequently Asked Questions
Can a non-IPPB customer submit a Jeevan Pramaan DLC through IPPB?
Yes. IPPB says both IPPB and non-IPPB customers can use the assisted DLC service, provided the pension disbursing agency is live on the Jeevan Pramaan system.
What documents do I need for Jeevan Pramaan through IPPB?
The process is paperless. Keep Aadhaar or a VID, an existing mobile number, pension type, sanctioning authority, pension disbursing agency, PPO number and pension account number ready. IPPB does not list a passbook copy, unrelated KYC papers or a purchased scanner as prerequisites.
Do I have to buy a fingerprint scanner?
No. Fingerprint is the live biometric method used through IPPB, and the representative uses IPPB’s equipment during the assisted submission.
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Yes. Request a postman or Grameen Dak Sevak through 155299, 033-22029000, a post office, or the local GDS/postman. IPPB publishes a T+2 to T+10 scheduling window and an 11 a.m. to 4 p.m. service slot, subject to availability.
How much does an IPPB DLC cost?
The dedicated IPPB DLC page lists ₹70 including GST and cess for each successful generation and no separate doorstep charge for DLC issuance. IPPB also says eligible EPFO and Department of Telecommunications pensioners can receive free DLCs, so confirm the applicable rule before submission.
Do I need to print the certificate and give it to my bank?
Normally no. The pension disbursing agency can retrieve the DLC electronically. You may download a copy from the Jeevan Pramaan pensioner portal for your records.
How long is a Pramaan ID valid?
It is not lifetime-valid. The validity period follows the rules of your pension sanctioning authority, which determines when a new DLC is required.
What should I do if my DLC is rejected?
Check the pension particulars and biometric submission, correct any error and generate a new Jeevan Pramaan. If rejection continues, contact the pension disbursing agency to verify Aadhaar registration, PPO and agency details, and its DLC participation.
The Bottom Line
To submit a Jeevan Pramaan DLC through IPPB, confirm that your pension disbursing agency participates, prepare Aadhaar or VID plus the required pension details, and choose a post-office counter or an assisted doorstep visit. Complete the fingerprint check, save the NIC SMS and Pramaan ID, and confirm the fee that applies to your category. The certificate is normally delivered electronically; regenerate it with corrected details if it is rejected.
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