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Use the Social Security Administration’s “Make or change an appointment” page or call 1-800-772-1213 to request a phone or in-person appointment. The online questions may show that your task can be completed online instead. TTY callers can use 1-800-325-0778. Phone assistance is listed Monday through Friday, 8 a.m. to 7 p.m. in most U.S. time zones, with English, Spanish and other-language support.
The fastest way to request an appointment
Start with the service you need, not with a preference for a particular office. Social Security appointments are tied to the type of help you require, and the available route may be online, by phone, in person or a combination. The official workflow can identify the appropriate option before you travel.
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- Open the Social Security Administration’s Make or change an appointment page.
- Answer the questions about your reason for contacting Social Security and the assistance you need.
- Follow the result. It may direct you to finish online, request a telephone appointment or arrange an office visit.
- Save the confirmation details, including any email, text message or representative-issued code.
If you are unsure which service applies or which documents you need, calling first is usually the most practical starting point. The representative can identify the service and tell you whether a phone or in-person appointment is appropriate.
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How to schedule by phone
Call 1-800-772-1213 and tell the representative that you want to schedule either a phone appointment or an in-person appointment. The line is listed as available Monday through Friday, 8 a.m. to 7 p.m. in most U.S. time zones. SSA offers assistance in English, Spanish and other languages. TTY users should call 1-800-325-0778.
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Have a short explanation ready so the representative can route you correctly. For example, identify whether you need help with a Social Security number or card, a retirement-benefit application, an existing claim, or another specific issue. Do not assume that every service is offered through both appointment modes; the representative or online workflow will determine what is available.
What to record during the call
- The appointment date and time, including the time zone if the appointment is by phone.
- Whether the appointment is telephone, in person, or at a specialized location such as a card center.
- The office address or telephone number to use, if applicable.
- Any confirmation number, email or text message.
- A code supplied by the representative, if one is required to change or cancel the appointment later.
- The exact document or identity-verification instructions for your service.
An appointment request is not the same as a guarantee that every issue can be completed during one contact. If the representative says another office, online form or document is required, follow that instruction rather than booking a second appointment for the same task.
Phone or in-person: which should you choose?
The right format depends on what Social Security must verify and what the task allows. Use this decision guide before selecting a slot.
| Question | Phone appointment | In-person appointment |
|---|---|---|
| Can the task be completed remotely? | Choose this when the online workflow or representative confirms that the issue can be handled by telephone. | Choose this when SSA directs you to an office or when the service requires an in-person identity or document check. |
| Are original documents required? | A phone appointment may let you clarify which documents are needed, but it does not replace a required document review. | Use this route when the instructions call for originals or certified copies to be shown at an office or card center. |
| Are you uncertain about the service? | Calling is a practical first route because a representative can identify the correct service. | Do not travel before confirming that an office visit is the correct channel. |
| Is a local office specifically requested? | The representative can tell you whether a telephone appointment is an alternative. | Follow the office, card-center or other location named in your confirmation. |
| What controls availability? | Telephone hours and appointment capacity can change. | Local office schedules, closures and service rules can change; verify close to the visit. |
SSA’s materials do not establish that every service is available by both modes. The online questions and the representative’s instructions take priority over a general assumption about how a task should work.
How to change or cancel an appointment
Use the link in the confirmation email or text message to change or cancel. If an SSA representative scheduled the appointment, the system may also require the code that representative gave you.
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If you cannot find the confirmation link or do not have the representative’s code, call 1-800-772-1213. Explain that you need to change or cancel an existing appointment and that the online details are missing. Keep any appointment date, telephone number or office information available so the representative can locate the record.
Can you walk into a Social Security office?
SSA expanded appointment-based service in field offices, with the agency’s nationwide approach taking effect January 6, 2025. That does not mean every person without an appointment is automatically refused. In its November 13, 2024 announcement, SSA said it would not turn away people who cannot make an appointment or who do not want one. The agency specifically cited vulnerable people, military personnel, people with terminal illnesses and people who need immediate or specialized attention as examples of individuals who may still walk in. The announcement quoted Associate Commissioner Dawn Bystry: “We want to make clear that we will not turn people away for service who are unable to make an appointment or do not want to make an appointment.” Read the announcement at ssa.gov/news/en/advocates/2024-11-13.html.
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Check whether you can finish online first
The appointment workflow may identify an online option. Completing an online task can avoid a trip and may reduce the documents or identity checks required at an office. Read the result carefully: an online option may be available only for certain applicants or only after preliminary information is submitted.
Do not select an office appointment simply because it feels more certain. If SSA’s instructions direct you to an online application, complete that process first and use the contact route provided if it identifies a problem. If the online system tells you to visit an office or card center, follow that direction and prepare the evidence listed for your specific service.
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Prepare documents for the exact service
There is no single document checklist for every Social Security appointment. The evidence needed depends on the reason for contact, your citizenship or immigration status, the type of claim and what SSA must verify. Use the instructions for your service rather than bringing a generic folder of paperwork.
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- Identify whether SSA asks for original documents or certified copies.
- Check whether an identity document, immigration document, birth record, marriage record, earnings information or another item is specifically listed.
- Bring the documents named in the instructions and keep them organized so the employee can review them efficiently.
- Do not mail or surrender original documents unless SSA’s instructions specifically require it. For the Social Security number and card process described below, employees review the originals and do not need to keep them.
If the instructions are unclear, ask the representative before the appointment. Arriving with unrelated documents does not substitute for the required evidence, and the wrong document can lead to another visit.
Applying for an original or replacement Social Security number card
The Social Security number and card process has its own workflow. SSA’s February 23, 2026 guidance explains that an applicant who starts online may be able to complete the process online or may be directed to schedule an office or card-center visit. Read the current instructions at ssa.gov/blog/en/posts/2026-02-23.html.
- Begin with the current online Social Security number or card process.
- Complete the information requested by the online system.
- Follow the result: finish online if permitted, or book the office or card-center visit it identifies.
- Determine which evidence is required and bring the originals or certified copies specified by SSA.
- At the location, follow the kiosk or check-in instructions and present the requested documents.
SSA says the in-person portion typically takes less time when the applicant starts online. At the office, employees review the submitted information and documents but do not need to keep the original documents. SSA describes Mobile Check-in Express as an available check-in method: scan the posted QR code and enable mobile notifications to receive updates. Use the method offered at your location rather than assuming every office has identical equipment.
For this Social Security number and card workflow, SSA says the card is usually mailed within 10 business days. That mailing estimate applies to the card process; it is not a general delivery promise for every Social Security service or appointment.
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Scheduling help with retirement benefits
For retirement benefits, SSA says applying online is often the easiest option. Before arranging a visit, review the retirement application guidance and determine whether the online application meets your needs. The relevant FAQ is at ssa.gov/faqs/en/questions/KA-01891.html.
If you decide to visit an office for retirement-benefit help, the FAQ advises calling first to make an appointment. Use 1-800-772-1213 or the route identified by the online instructions, describe the retirement issue and ask what records you should have ready. A retirement appointment may involve a different document set from an application for a Social Security number or card, so do not reuse that checklist without confirmation.
If you live outside the United States
People living outside the United States should not assume that a local U.S. field office is the correct contact. SSA’s retirement-benefit FAQ directs people abroad to the Social Security Office of Earnings & International Operations. Start with the instructions for your country and the service you need, then use the international contact route SSA provides rather than traveling to a domestic office.
What to do on the day of an in-person visit
- Recheck the confirmation for the date, time, address and any office-specific instructions.
- Confirm that the office is open and that no temporary closure or phone-only change affects your appointment.
- Bring the originals or certified copies required for your service, plus the confirmation information.
- Allow time for building entry and check-in; an appointment does not promise immediate service.
- Use the posted kiosk or Mobile Check-in Express instructions if offered. For Mobile Check-in Express, scan the location’s QR code and enable mobile notifications.
- Tell the employee if you have an urgent, specialized or accessibility-related need so it can be handled through the appropriate process.
Office conditions and appointment availability can change. SSA’s appointment page is the best place to begin, but a call is sensible when the office information is unclear or you are traveling a long distance.
How to handle common scheduling problems
The online page says you do not need an appointment
Follow the online instructions. The result may mean that SSA can complete the task digitally or that you must begin with another application. Save the confirmation or completion screen in case you need to contact SSA later.
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No appointment times appear
Call 1-800-772-1213 and describe the service, your location and any deadline or urgent circumstance. Ask whether another office, a card center, a phone appointment or an online option is available. Do not infer from an empty calendar that the service is unavailable nationwide.
You received no confirmation message
Check the email address or mobile number supplied during scheduling, including spam or blocked-message folders. If the confirmation link or representative-issued code is missing, call SSA before trying to change or cancel the appointment.
You cannot travel to the office
Ask whether the service can be handled by phone or online. The appointment workflow is designed to route some requests away from an office, but the available mode depends on the task and the verification required.
You need urgent or specialized attention
Explain the urgency when you call. SSA identifies people needing immediate or specialized attention among those who may still receive service without a scheduled appointment, but local handling can vary. Calling before travel gives the office a chance to provide current instructions.
Keep the official contact route handy
The current appointment instructions, phone numbers and service routing are maintained by SSA at ssa.gov/manage-benefits/make-an-appointment. Use that page for a new appointment or to verify the latest process, and use the confirmation link or code for changes and cancellations. When the service, documents or office conditions are uncertain, contact SSA before traveling rather than relying on a general checklist.
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