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Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →Outbyte Driver Updater FREEScan for outdated or missing drivers - takes under a minuteDriver Scan →The reliable way to check your employer’s deposits is to sign in to EPFO’s official EPF Passbook & Claim Status service with your UAN and password, then inspect the entries for each wage month. Compare those entries with your payslips. A missed-call or SMS balance enquiry can confirm an overall balance, but it does not replace a month-by-month passbook review.
If the passbook is unavailable, your establishment may be exempted from EPFO’s online passbook system. In that case, request the establishment’s PF statement. EPFO’s member material covers EPF and EPS, but the available official guidance does not clearly establish how every member-facing passbook displays an EPS amount, so obtain EPS-specific clarification from your employer or EPFO rather than guessing from an unexplained ledger column.
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What the EPFO check can tell you
Employees in India generally see their provident-fund account activity through the Employees’ Provident Fund Organisation (EPFO). The passbook is the detailed record: it is organised by wage month and shows credited account entries. That makes it the right document for checking whether expected deposits were posted, identifying the first month that appears missing, and creating evidence for a follow-up with payroll or EPFO.
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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchA balance enquiry is different. EPFO’s missed-call and SMS services are designed to provide a balance, not a complete monthly ledger. A balance that looks plausible can therefore coexist with a missing or delayed month. Use the passbook or an establishment-issued statement when you need to diagnose a particular contribution.
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The title of EPFO’s member service is EPF Passbook & Claim Status. Access requires your Universal Account Number (UAN) and UAN-portal password. Keep the payslips or salary records for the same wage months nearby so you can compare what payroll reported with what EPFO shows.
What to have ready before you sign in
- Your UAN and the password used for EPFO’s member portal.
- Payslips, payroll emails or other salary records covering the months you want to verify.
- The names of the establishment and any previous establishments linked to your UAN, if you changed jobs.
- A way to record the wage month, the entry you expected and what the passbook actually shows. A simple spreadsheet or dated notes are enough.
Check the wage month rather than only the date on which you opened the passbook. Payroll, payslip and ledger dates can differ, and the question you are investigating is whether the contribution for a particular wage month appears.
How to check deposits in the EPFO passbook
- Open EPFO’s official Member Passbook service. Use the EPFO page labelled EPF Passbook & Claim Status. Avoid entering your credentials into an unofficial site or an account-access tool.
- Sign in with your UAN and password. The passbook service uses the UAN and the password for the member portal. If you cannot authenticate, resolve the sign-in problem through EPFO’s official member channels before treating the absence of a ledger as a missing deposit.
- Select the relevant member account or establishment. If your UAN contains service from more than one establishment, make sure you are looking at the account connected with the employment and wage months under review.
- Locate each wage month in question. Work through the months in order. Mark every month that appears and note the employer-related contribution entries shown for it.
- Compare the entries with your records. Match the wage month and the employer-related amount with the corresponding payslip or payroll record. Record discrepancies precisely: for example, “payslip for March shows a deduction, but no March entry appears in the passbook,” rather than writing only “PF missing.”
- Check the surrounding months. A gap may be a posting delay or a problem affecting one period. Looking at the month before and after the gap helps you show whether the issue is isolated or continuing.
- Save evidence for follow-up. Keep a copy or screenshot of the relevant passbook view, the matching payslip and the date on which you checked. Redact unnecessary personal information before sending documents to anyone.
The retrieved EPFO material confirms access to the passbook but does not provide a complete explanation of every ledger column or the current member-facing presentation of EPS. Do not infer an EPS amount from a column whose label or meaning is unclear.
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| Route | Access method | Record detail | Best use | Limitation |
|---|---|---|---|---|
| EPFO Member Passbook | EPFO web service; UAN and password | Monthly account entries | Checking whether a particular wage month was credited | May be unavailable for an exempted establishment; the presentation of EPS entries is not fully explained in the available member guidance |
| UMANG | EPFO passbook access listed in the UMANG service | Passbook access through a mobile channel | Opening the same type of member record when using UMANG | It does not turn a balance enquiry into a detailed reconciliation; availability and labels can change, so use the current official service screen |
| Missed call | Call 9966044425, as listed by EPFO | Balance enquiry | A quick indication of the account balance | Not a month-by-month contribution check |
| SMS | Send EPFOHO UAN <LAN> to 7738299899, as listed by EPFO |
Balance enquiry | A quick check when you cannot open the passbook | Not sufficient to identify which wage month is missing |
| Establishment PF statement | Request it from an exempted establishment | Statement supplied by the establishment | Checking contributions when the UAN portal passbook is not available | You must obtain the statement from the establishment and compare it with your payroll records |
EPFO lists the phone numbers and short code above as services. Confirm the current details on EPFO’s official page before relying on them, because service numbers or formats can change.
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If the passbook says it is unavailable
An unavailable online passbook does not by itself prove that your employer made no deposit. EPFO member guidance identifies an exempted establishment as one situation in which the UAN-portal passbook may not be available.
- Ask payroll or the establishment whether the establishment is exempted from EPFO’s ordinary passbook arrangement.
- Request the establishment’s PF statement for the wage months you need to verify.
- Check that statement against your payslips and employment dates. Note the wage month, employee deduction, employer contribution and any explanatory note shown by the establishment.
- If the establishment does not provide a statement or the records conflict, keep your written request and supporting payslips for an EPFO enquiry or grievance.
Use the establishment statement as the alternative record identified by EPFO; do not assume that a blank online screen is evidence of non-payment.
How to handle the EPS part of your question
EPFO’s member materials refer to both the Employees’ Provident Fund (EPF) and the Employees’ Pension Scheme (EPS). However, the official material available for this guide does not adequately explain how an individual member should locate and reconcile an EPS contribution as a separate current passbook line.
That means you should distinguish two tasks:
- Verify the credited account record: inspect the EPFO passbook or, for an exempted establishment, the establishment’s PF statement for the relevant wage months.
- Verify EPS-specific treatment: ask payroll or EPFO how the pension contribution is represented for your account and wage month. Do not label an unexplained column as EPS, and do not assume that EPS will appear as a separately withdrawable balance.
When contacting payroll, give the exact wage month, the establishment, the passbook or statement entry you can see, and the specific EPS question you want answered. This is more useful than asking generally whether “pension money” was deposited.
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Why an expected month may not appear
A missing-looking entry can have more than one explanation. Work through the possibilities in an order that produces evidence:
Payroll and wage-month mismatch
First verify that you are comparing the same wage month. A payslip issued in one calendar month can relate to wages for another month. Check the wage-month label in the passbook, the pay period on the payslip and the employment dates recorded by the establishment.
Establishment or account selection
If you have changed jobs, make sure the selected member account belongs to the establishment that issued the payslip. A UAN can be associated with service from more than one establishment, so a search in the wrong account can look like a missing contribution.
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Exempted establishment
If the online passbook is unavailable altogether, ask whether the establishment is exempted and obtain its PF statement. The absence of an online ledger in that situation is not proof that no deposit was made.
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Posting delay
EPFO published a historic notice stating that passbook updates for wage months September–October 2025 were under process because of revamped ECR ledger posting, and that temporary non-visibility was expected. That notice applies specifically to those two wage months. It should not be used as a general explanation for a missing entry from another period or assumed to describe the current system.
Employer record or remittance issue
If the relevant month is absent after you have confirmed the correct account and checked the establishment’s explanation, compare the payslip, payroll register or employer statement with the passbook. Ask the employer to explain the discrepancy in writing, including whether a correction or posting is pending. Keep the response with your evidence.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What to send when you ask payroll to investigate
A focused request is easier to answer than a general complaint. Include:
- Your name, UAN and establishment name, while sharing personal identifiers only through the employer’s approved channel.
- Each wage month that appears missing or inconsistent.
- The employee deduction and employer-related amount shown on the payslip or payroll record.
- A screenshot or downloaded view of the corresponding passbook section, if available.
- A precise question about EPS representation if that is the unresolved point.
- A request for the establishment PF statement if the establishment is exempted or the online passbook is unavailable.
Ask for a written explanation and retain the date of your request. Do not alter the original documents; make a separate redacted copy if you need to share them.
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How to escalate an unresolved discrepancy to EPFO
If an expected entry remains missing after you have checked the relevant records with the employer, use EPFO’s own support channels. EPFO lists the help-desk number 1800118005 and provides access to the EPFiGMS grievance service through its employee-services information.
- Organise the wage-month list, payslips, passbook evidence or establishment statement, and the employer’s response.
- Contact the EPFO help desk at 1800118005 using the current official contact information to confirm the appropriate route.
- Register the matter through EPFiGMS if the discrepancy requires a formal grievance. Describe the missing wage months and attach only the documents requested through the official service.
- Save the grievance or acknowledgement number and every subsequent response.
- If EPFO asks for clarification, answer the specific question and keep your original records unchanged.
The available official material does not establish a current response-time promise. Treat any timing given by an individual channel as an acknowledgement or estimate unless EPFO states otherwise.
Protect your UAN and financial information
Use EPFO’s official portal or the UMANG route listed by EPFO. Do not give account access to a third-party service that promises to fetch your passbook for you.
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EPFO displays this warning on its passbook page: Please never respond to any call for sharing any personal details like Aadhaar, PAN, Bank details, OTP or request for any payment.
The page also states: EPFO never calls members/pensioners to deposit any amount.
- Never disclose your Aadhaar, PAN, bank details, UAN password or one-time password to an unsolicited caller.
- Do not make a payment because someone claims it is required to release, update or correct your PF record.
- Check that you are using an official EPFO or UMANG service before entering credentials.
- When emailing payroll or filing a grievance, send only the information needed to identify the wage month and account, and redact unrelated numbers where possible.
A practical record for each wage month
For a clean audit trail, keep one row per wage month with these fields:
| Field | What to record |
|---|---|
| Wage month | The month named on the payslip and the passbook |
| Payslip evidence | Employee deduction and employer-related figures shown by payroll |
| Passbook or statement | Whether an entry appears and the amount or description shown |
| EPS question | Any unresolved question about how the pension contribution is represented |
| Employer contact | Date requested, person or team contacted and response |
| EPFO escalation | Help-desk reference or EPFiGMS acknowledgement number, if used |
This format separates a genuinely absent month from an unclear label, an unavailable passbook or a period covered by a specific posting notice.
The bottom line
Start with EPFO’s EPF Passbook & Claim Status service and compare every relevant wage-month entry with your payslips. Use the missed-call or SMS options only as quick balance checks. If the passbook is unavailable, ask whether the establishment is exempted and request its PF statement. For EPS-specific confirmation, ask the employer or EPFO how your contribution is represented rather than inferring it from an unexplained column. If the discrepancy persists, use EPFO’s help desk and EPFiGMS with a month-by-month evidence trail.
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