Use two checks together: first, search the GSTIN or UIN in the GST Portal’s public Search Taxpayer service; second, sign in to the account for that GSTIN and open Services > User Services > Additional Notices & Orders. Compare the document with the portal record, including the GSTIN, legal name, form number, tax period, amounts, issuing authority, date and reference details.
A GSTIN match is useful but is not, by itself, proof that an attached PDF or payment demand is genuine. A portal record can also be absent when an order was issued manually. Treat the checks as a careful verification process, not as a legal authentication certificate.
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What to have ready before checking
Keep the complete communication, including every page of an attachment, available while you check. Note the GSTIN or UIN, taxpayer name, document number, date, tax period, amounts, the officer or office named as issuer, and any reply or payment deadline. If the communication concerns several registrations, identify the exact GSTIN for each one; a notice for one registration will not necessarily appear in another registration’s account.
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Open the GST Portal by entering its address yourself or by using a bookmark you created previously. Do not begin with a link in an unexpected email or message. A genuine-looking logo, sender name or PDF can be copied, so the safest first step is an independently opened government portal.
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1. Check that the GSTIN belongs to the named taxpayer
The GSTN user guide describes a public taxpayer lookup that can be used without signing in. Open GSTN’s Search Taxpayer guide, follow the current portal link, and search the GSTIN or UIN printed on the communication.
- Choose the taxpayer-search service on the GST Portal.
- Enter the GSTIN or UIN exactly as printed, complete any displayed verification step, and submit the search.
- Read the returned profile rather than relying only on a green or active status indicator.
- Compare the returned legal name, trade name, registration status and other identifying details with the person or business named in the communication.
A result that resolves to a different legal entity, an unexpected registration or a different state jurisdiction is a serious mismatch. Stop and investigate before replying or paying. Correctly resolving the GSTIN only establishes that the identifier is associated with that taxpayer profile; it does not authenticate the notice text, attachment or bank instructions.
What a matching result does and does not prove
- It can confirm: that the identifier exists in the public GST taxpayer records and show the identity and registration information that GSTN makes available through that service.
- It cannot confirm: that the sender is an authorised officer, that the attached document has not been altered, that the stated liability is calculated correctly, or that a payment account belongs to the government.
- It should be paired with: the signed-in notice or order record for the same GSTIN and an independent check with the named tax office when the record is unclear or missing.
2. Find the notice or order in the signed-in account
Sign in to the GST Portal account for the registration identified in the communication. GSTN functionality guidance describes portal-issued DRC-01 records as available under Services > User Services > Additional Notices & Orders. The guidance is in the GSTN compilation of functionalities released between January and March 2021; menu wording can change, so use the closest current label if the portal has been redesigned.
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- Log in using the credentials for the relevant GSTIN and select the correct registration if your account gives you more than one.
- Open Services, then User Services, then Additional Notices & Orders.
- Search or filter the list by the case, reference number, date or form shown on the communication.
- Open the case entry and download every available notice, order summary and attachment. Save the files with the download date and GSTIN.
- Compare the portal entry with the communication line by line before deciding whether it is a notice requiring a response or an order that may require an appeal.
If the portal shows a case but the email attachment differs, treat the portal copy and its linked details as the starting record. Do not assume that a message’s PDF is an official replacement for the document in the account. Preserve both files so a tax professional or department can identify the discrepancy.
Check the right registration
A business may hold registrations in several states or operate more than one GSTIN. A notice issued for one registration may not appear when you sign in under another. Verify the GSTIN in the account header and in the case details, not just the business’s trade name. If an authorised signatory or tax professional manages several registrations, ask them to confirm which login and registration were used.
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3. Identify whether the document is a notice, reply or order
Form numbers describe different procedural stages. GSTN’s official forms list (dated 25 September 2019) gives the following labels; the list is an older file, so confirm the current form and applicable law for your case at GSTN’s forms reference.
| Form | Official description | How to read it |
|---|---|---|
| DRC-01 | Summary of Show Cause Notice | A notice-stage summary. It is not the same procedural document as an adjudication order. |
| DRC-03 | Intimation of payment made voluntarily or against a show-cause notice/statement | A taxpayer’s intimation that payment has been made voluntarily or against the stated proceeding. |
| DRC-06 | Reply to the Show Cause Notice | The taxpayer’s response to the notice. |
| DRC-07 | Summary of the order | An order-stage summary, issued after the decision described in the case. |
| DRC-08 | Summary of Rectification / Withdrawal Order | A later summary recording rectification or withdrawal of an order. |
Do not call a DRC-01 a final demand order merely because it contains an amount. A show-cause notice gives the taxpayer an opportunity to respond; DRC-07 is the form identified in the forms list as the order summary. The exact legal effect, deadlines and available remedies depend on the provision used and the facts of the case.
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After locating the case, compare the message and the portal files in a fixed order. These checks are practical safeguards; GSTN does not present them as a universal anti-fraud test or guarantee of authenticity.
- GSTIN and legal name: They should match the public taxpayer search and the signed-in account. A trade name alone is not enough.
- Form and stage: Check whether the document is labelled DRC-01, DRC-06, DRC-07, DRC-08 or another form, and whether its wording fits a notice, reply, order or rectification.
- Reference or order number: Compare every letter, number and date with the portal case. Do not silently correct a discrepancy.
- Issuing authority: Check the office, jurisdiction and officer named in the portal record against the communication.
- Issue and communication dates: Note which date starts any response or appeal period. A message’s send date may differ from the order’s communication date.
- Tax period: Verify the financial year, return period or assessment period. A familiar GSTIN with the wrong period may still relate to a different proceeding.
- Tax, interest and penalty amounts: Compare the amounts and their components with the portal summary and attachment. Do not infer that a total is payable immediately without reading the order and applicable rules.
- Attachments and cited provisions: Confirm that the portal provides the same annexures, worksheets and legal sections cited in the communication.
- Reply or hearing information: Record the response channel, hearing date and deadline shown in the official record. A deadline in an unsolicited message should not replace the deadline in the case record or applicable law.
Save a screenshot or PDF of the portal entry showing the case identifier and download the attachments. Keep the original message, its full headers where available, and a note of when you accessed the portal. This creates a useful chronology if the records later change or a document is disputed.
5. What to do when no notice appears
Do not conclude that a communication is fraudulent solely because you cannot find it online. GSTN guidance recognises that a demand order may have been issued manually and therefore may not be available in the portal. The relevant functionality guidance is in the January–March 2021 GSTN release compilation.
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Run the basic checks first
- Confirm that you searched the exact GSTIN named in the communication, not a group company, another state registration or a personal account.
- Check both the notice list and any available order, case or additional-notice views in the signed-in account.
- Search by the complete reference number and by date if the portal supports those filters; a truncated number or different date format can hide a result.
- Sign out and in again, and retain a screenshot if the list is empty or an attachment fails to load. Portal labels and availability can change.
Verify a manual communication independently
Use the tax department, jurisdiction or office named on the document, but obtain its telephone number, email address or postal address independently from an official government source. Do not rely only on contact details supplied in a suspicious message. Ask the office to confirm the document number, date, GSTIN, issuing authority and whether a manual order was issued.
The official material does not establish a single public online service that authenticates every manually issued notice. An officer’s confirmation, a departmental record or a later portal entry may be needed. Until the identity and procedural status are clear, avoid clicking payment links, sharing one-time passwords or sending identity documents to an unverified address.
6. Handle payment requests safely
A message that says payment is immediately due deserves extra scrutiny, particularly when it demands a transfer to a personal account, a wallet, a QR code or a link outside the GST Portal. Open the portal independently, inspect the liability and order record, and use only payment instructions that you can verify through the appropriate official channel.
- Do not call a number copied only from an unexpected SMS, email or PDF. Find the department’s contact information independently.
- Do not disclose login passwords, OTPs, digital-signature credentials or bank credentials to a sender claiming to be an officer.
- Do not let a short payment deadline pressure you into bypassing the account and document checks.
- Keep the suspicious message and attachment intact; changing or deleting them can remove useful evidence for the department or your adviser.
Checking a portal liability is not a substitute for reading the order or confirming the legal basis for payment. If money has already been sent to an unverified account, contact your bank and the relevant authorities immediately and preserve transaction records.
7. Decide what action the document requires
If it is a show-cause notice
Identify the response deadline, allegations, tax period, calculations and evidence requested. Prepare a response that addresses each issue and retain proof of submission. DRC-06 is the form GSTN lists as the reply to a show-cause notice. A DRC-01 summary should be read with its full notice and annexures, not in isolation.
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If it is an order
Read the operative part, the calculation and the communication date. GSTN’s appeal FAQ says an ordinary appeal period is three months from communication of the decision or order, and that a delay of up to one additional month may be condoned for sufficient cause. See GSTN’s FAQ on filing an appeal against a demand order. This is procedural information, not a determination of how any particular case should be calculated. Check the applicable law and obtain qualified advice promptly, because the correct remedy, pre-deposit, form and evidence depend on the order.
If it is a rectification or withdrawal
DRC-08 is identified in the forms list as a summary of a rectification or withdrawal order. Compare it with the earlier order and determine exactly which amount, finding or period has changed. Keep both versions together; a later summary may alter only part of the original record.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Common problems and practical fixes
The GSTIN search shows a different name
Recheck every character, including the state code, and confirm that the document was intended for your registration. If the mismatch remains, do not reply as though the notice belongs to you. Contact the issuing office through independently sourced details and explain the discrepancy.
The account opens, but the notice list is empty
Verify the selected GSTIN, search other available notice or order views, and try again after recording the date and time. If the communication identifies a manual order, ask the named department to confirm it. Absence from the portal alone is not a fraud finding.
The portal record exists, but the PDF will not open
Save the case identifier and screenshot the listing, then try the portal’s download function again later. Do not substitute an attachment from an email for the unavailable official file. If a deadline is near, contact the jurisdiction and a qualified GST professional while documenting the technical failure.
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The form number and wording do not fit
Check the current portal record and the legal provision cited. A DRC-01 summary, a DRC-06 reply and a DRC-07 order have different roles. Ask the issuing authority to clarify rather than assuming that every document labelled “demand” is a final order.
There are conflicting amounts
Separate tax, interest, penalty and any voluntary payment. Compare the detailed annexure with the summary and note which document is later. Do not calculate or pay solely from an email total; obtain advice if the portal and order remain inconsistent.
Keep a verification file
Create one folder for the GSTIN and case containing the original communication, portal downloads, screenshots, taxpayer-search result, submission receipts and a dated contact log. Record who confirmed a manual document, how you obtained the contact details and what was said. This file helps a GST practitioner, chartered accountant or tax professional reconstruct the timeline without relying on memory.
GSTN publishes functionality changes, and portal labels can move. The April–June 2024 GSTN functionality compilation is another official reference point, but the live portal and current law control what you can file today. Recheck the current menu, form and deadline whenever you act on a notice.
Quick Recap
The reliable verification sequence
- Search the printed GSTIN or UIN in the public taxpayer service and confirm the legal identity.
- Sign in to the account for that exact GSTIN and open Services > User Services > Additional Notices & Orders.
- Download the case documents and classify the form as notice, reply, order or rectification.
- Compare identity, reference, authority, dates, period, amounts, provisions and attachments.
- If no record appears, investigate the possibility of a manual order and contact the department independently; do not treat absence as proof of fraud.
- For an order, preserve the communication date and obtain prompt, case-specific advice about appeal or other remedies.
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